A NUMBER OF Aircoach passengers in the last month have complained of luggage being stolen from the hold on the bus they were travelling in.
In comments left on the Aircoach Facebook page and also on Tripadvisor, passengers were also critical of the company’s response to the thefts:
This man from Greece gave a full account of what happened, explaining that his bag, which contained a laptop and other personal items, went missing between O’Connell Street in Dublin and Terminal 2 at Dublin Airport.
He was later informed that the suitcase had been stolen from the hold under the bus by someone on O’Connell Street before the bus departed.
In a statement to TheJournal.ie, Aircoach said it is aware of reports of a small number of bags being removed from coaches without permission.
“In a number of these incidents, people had mistakenly taken other bags and Aircoach subsequently assisted the passengers to repatriate the bags,” it explained.
In a very small number of other cases, bags were stolen from the luggage storage area. These incidents, which are not unique to Aircoach, are taken extremely seriously by the company and have been reported to the gardaí.
The company said that it has CCTV covering the luggage storage area of each of its coaches and all drivers have been reminded to be vigilant for any possible theft. In the event of a theft, footage from these cameras is made available to gardaí.
“In 2015, Aircoach carried in excess of two million customers on its services and there were less than 10 reported issues relating to stolen bags (0.000005%),” Aircoach added.
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