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Bank of Ireland says problems with debit cards being declined is now resolved

There were widespread complaints about transaction faults this afternoon.

BANK OF IRELAND has confirmed that its Visa debit cards are now working normally after customers experienced problems earlier today.

Many customers of the bank were complaining of Visa debit cards being declined at ATMs and during in-store transactions this afternoon.

Bank of Ireland has issued a statement saying that the issue has now been resolved.

We’re confirming all of our Visa debit cards are now working normally for all point of sale chip & pin transactions and for withdrawals at all ATMs. We’re sorry for any inconvenience this may have caused.

Bank of Ireland has confirmed that it is aware of the issue and that it is working to resolve it.

A number of people have said their cards were being declined at ATMs, while others said their cards were declined in stores when they tried to purchase items. Some Irish customers abroad were also affected.

One holidaymaker who spoke to TheJournal.ie said that two of their Bank of Ireland debit cards were declined in a supermarket in Italy this morning.

“Bank of Ireland leaving customers high and dry again as ATM and point of sale transactions are failing for some,” Sinn Féin TD Pearse Doherty said in a tweet.

“Reports of Irish abroad who can’t pay hotel bills and are now in danger of missing their flights. Sort it out. This is happening all too often.”

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    Install the app to use these features.
    Mute Dj
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    Jun 21st 2018, 1:27 PM

    And some people want a cashless society? Are they expecting shops to take IOUs when something like this happens in their cashless utopia?

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    Mute P.J. Nolan
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    Jun 21st 2018, 1:37 PM

    @Dj:
    No but most people will have more than one card.

    48
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    Mute Dj
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    Jun 21st 2018, 1:42 PM

    @P.J. Nolan: Most people? I highly doubt that.

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    Mute Andrew Giles
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    Jun 21st 2018, 1:43 PM

    @P.J. Nolan: speak for yourself, dealing with only one bank is bad enough.

    147
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    Mute The Guru
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    Jun 21st 2018, 1:43 PM

    @Dj: I’ve lived in four countries and only ever experienced this in Ireland. Multiple times.

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    Mute Fergus Flanagan
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    Jun 21st 2018, 1:59 PM

    @The Guru: The entire Visa network went down about 3 weeks ago across Europe. Not bank specific.

    88
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    Mute Dj
    Favourite Dj
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    Jun 21st 2018, 2:00 PM

    @The Guru: True. I’ve lived in Norway and the cashier would give you a funny look if you offered cash instead of card. Then again, Financially, Norway is a well oiled machine while Ireland is a little bit rusty with a few parts missing.

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    Mute Lily
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    Jun 21st 2018, 2:00 PM

    @The Guru:

    I experienced this in Majorca, 3 days the atms and all cars services were down for. Luckily my husband had cash on him. That was 10 or so years ago.

    28
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    Mute Tony Donoghue
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    Jun 21st 2018, 2:02 PM

    @Dj: I wonder how much of a reduction or rebate we will given on banking fees because of the all hassle being caused to customers by the banks?

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    Mute Dj
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    Jun 21st 2018, 2:04 PM

    @Tony Donoghue: Reduction? Lol. The only reduction you get off a bank is your hairline.

    76
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    Mute Tony Donoghue
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    Jun 21st 2018, 2:19 PM

    @Dj: Aye, from stress and pulling your hair out in exasperation!

    21
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    Mute Paddy Walsh
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    Jun 21st 2018, 3:30 PM

    @P.J. Nolan: Odds of more than one card are probably slim. Odds of said cards being from different providers as would be needed her (one person tried 2 BOI cards with no success) are even lower!

    25
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    Mute Marie Prendergast
    Favourite Marie Prendergast
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    Jun 21st 2018, 5:35 PM

    @P.J. Nolan: Not always PJ. I know plenty who have one card. We are very much heading for a cashless society, but if that is the case problems like these and they do happen should be rectified almost immediately. it is ridiculous that we should have to wait all day for it to be fixed.

    22
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    Mute Maurice Dodd
    Favourite Maurice Dodd
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    Jun 21st 2018, 7:28 PM

    @Dj: well oiled with our oil

    8
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    Mute purple rain
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    Jun 21st 2018, 8:01 PM

    @P.J. Nolan: what a stupid response.

    6
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    Mute P.J. Nolan
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    Jun 21st 2018, 8:30 PM

    Whoa, all the fuss.
    When I said people would have two cards it was it was in the view of a cashless society, it would seem to me that having two cards from two different banks would be a good idea given what’s happened in the last year or so.
    Paddy Walsh.
    I have two BOI cards (rarely carry cash) one was declined in the first shop today the second declined in the next with both been declined in the third shop. Had to use the credit card (different bank).

    2
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    Mute John Dunne (aka JD)
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    Jun 21st 2018, 1:24 PM

    Also may lead to defamation proceedings where the refusal or denial of service is without merit. Time for the bank to start compensating customers

    231
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    Mute David Edwards
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    Jun 21st 2018, 1:28 PM

    @John Dunne (aka JD): did that happen with ulster bank…?

    14
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    Mute Tony Donoghue
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    Jun 21st 2018, 1:32 PM

    @John Dunne (aka JD): defamation??

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    Mute Irish Cottage Rental
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    Jun 21st 2018, 2:00 PM

    @David Edwards: Ulster Bank? Are you kidding? Ulster Bank doesn’t know right from wrong and hasn’t for years. A law unto themselves.

    18
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    Mute DeFonz
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    Jun 22nd 2018, 6:11 AM

    @David Edwards: Ulster Bank are the masters of arrogant incompetent banksterism

    1
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    Mute Tony Donoghue
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    Jun 21st 2018, 1:27 PM

    Not again, we’ve become too reliant on technology, back to cash if the banks don’t sort themselves out!

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    Mute Boyne Sharky
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    Jun 21st 2018, 2:18 PM

    @Tony Donoghue: My son is an IT security specialist, to be perfectly honest when talks work it goes over my head. A few years ago he described being in the headquarters of a certain well known bank… who shall remain nameless. He said it was truely frightening what they had as a national IT system and expecting it not to crash or be hacked, there was more security getting into the building. He moved his accountn that week but fears most, if not all, the banks are the same and haven’t upgraded their IT infrastructure in many years, if at all. Given what’s happening this would appear to be the case.

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    Mute Hunmarnocker
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    Jun 21st 2018, 3:29 PM

    @Boyne Sharky: He’s not wrong. Legacy technologies underpin the majority of banking systems. And most of the Irish Banks are in the same boat on this.

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    Mute Patabake Kennedy
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    Jun 21st 2018, 3:36 PM

    @Tony Donoghue: What is this ‘cash’ thing that you make reference to, Tony.

    4
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    Mute Tony Donoghue
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    Jun 21st 2018, 4:09 PM

    @Patabake Kennedy: this paper stuff that is wedged into brown envelopes and slipped to politicians in return for a little favour I believe.

    24
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    Mute GClare
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    Jun 21st 2018, 4:33 PM

    @Tony Donoghue: unfortunately can’t get the cash out of the bank!!!

    3
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    Mute Tony Donoghue
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    Jun 21st 2018, 5:13 PM

    @GClare: not kept in banks, tax man might get wind of it then

    2
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    Mute Tom Shine
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    Jun 21st 2018, 11:39 PM

    @Boyne Sharky: most banks stopped investing in their systems after 2008 crash and are only now try ing to replace their legacy system.

    1
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    Mute mcgoo
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    Jun 21st 2018, 1:20 PM

    Happened me this am but thought it was due to the 40 degree daily wash I put it through last week.

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    Mute Tony Donoghue
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    Jun 21st 2018, 1:31 PM

    @mcgoo: Bit flash that mate, 40 degree daily wash!!

    55
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    Mute mcgoo
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    Jun 21st 2018, 1:38 PM

    @Tony Donoghue: new washing machine is the job….!

    24
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    Mute P Quinn
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    Jun 21st 2018, 1:26 PM

    Of course there’s no issue with their credit cards. Disgraceful response from the bank.

    102
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    Mute mcgoo
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    Jun 21st 2018, 1:32 PM

    @P Quinn: maybe that’s the ultimate desire-to get people back using credit cards again. The banks must be loosing a small fortune in interest fees with the proliferation of debit cards

    58
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    Mute George McCarthy
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    Jun 21st 2018, 1:43 PM

    Morto for me with a big queue behind me in local shop!

    82
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    Mute Messer
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    Jun 21st 2018, 1:26 PM

    Again?!? How do people honestly put up with this every couple of weeks? BOI aren’t even held responsible for this

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    Mute sean o'dhubhghaill
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    Jun 21st 2018, 2:40 PM

    @Messer: The last time I had hassle with a card being refused/declined was 25 years ago when I lived in Spain. Spanish card, Spanish bank. Never, ever had a problem with my B. of I. credit/debit cards.

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    Mute Paul Fagan
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    Jun 21st 2018, 3:07 PM

    I always love the statement:
    We apologise for ANY convenience ..
    It should be we apologise for the awful/ grievous/ embarrassing/ blood pressure inducing/ anger raising inconvenience!

    80
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    Mute Tara Ni Donnabhain
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    Jun 21st 2018, 1:45 PM

    And then you’re expected to pay huge fees to the bank for their ‘service’ Thank god I left this shower a few years back…I’ll keep my no fee account

    53
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    Mute Jay Coleman
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    Jun 21st 2018, 1:29 PM

    Open up a N26 or a Revolut debit card online. Free banking with cheaper chargers for foreign transactions. I did a SEPA transfer yesterday from N26 to Revolut (2 separate banking institutions ) and it transferred within 20 seconds. None of this bullshit working day waiting time.

    117
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    Mute Range Rover
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    Jun 21st 2018, 8:31 PM

    @Jay Coleman: thanks for the heads up!

    6
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    Mute Greg Blake
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    Jun 21st 2018, 9:11 PM

    @Range Rover: must check that out too, thanks

    3
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    Mute Yzo Sirrius
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    Jun 21st 2018, 1:24 PM

    What are these clowns up to?! They can’t even run a simple banking system properly.

    76
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    Mute Jim
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    Jun 21st 2018, 1:26 PM

    @Yzo Sirrius: The irony of your clown description, its not about money its about sending a message

    13
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    Mute Yzo Sirrius
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    Jun 21st 2018, 1:36 PM

    @Jim: They laugh at me because I’m different. I laugh at them because they’re all the same.

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    Mute seanie
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    Jun 21st 2018, 1:50 PM

    @Yzo Sirrius: 2spooky4me

    4
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    Mute Liam Ward
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    Jun 21st 2018, 1:24 PM

    U wouldn’t get this with the more reliable post office ha

    27
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    Mute Dilliano Rochero
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    Jun 21st 2018, 3:56 PM

    Used to work for a major European bank- the lack of investment or concerns in technology is frightening as is the potential for fraud, system crashes etc…this bank had a budget 1000 times any Irish bank has so I can only imagine how bad the infrastructure and IT in Irish banks are…

    22
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    Mute Tony Donoghue
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    Jun 21st 2018, 2:54 PM

    Has the Equalizer aka Michael Healy Rae heard about this? He will track down whoevers responsible and punish them!

    23
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    Mute Hans Vos
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    Jun 21st 2018, 4:04 PM

    Tried to pay at Lidl Clonmel but payment was refused. Was lucky that I could pay otherwise. B O I say that they inform costomers but this seems a white lie. Which is not unusual for banks these days.

    17
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    Mute Kem Trayle
    Favourite Kem Trayle
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    Jun 21st 2018, 2:02 PM

    “Aaaaaaaand, it’s gone.”

    15
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    Mute tomcolgan
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    Jun 21st 2018, 3:01 PM

    I got a response from BOI that crediting to account is working fine. Eh don’t think so my wages are still not in!

    13
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    Mute Denis Grealis
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    Jun 21st 2018, 5:10 PM

    @bankofireland keep customers updated??? Ye should have told customers early enough that there was issues in the first place. God knows ye have contact details for all the customers ye have. Instead ye have left a lot of customers in very embarrassing situations today. Shame on ye

    21
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    Mute Andy Lawrence Moore
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    Jun 21st 2018, 2:33 PM

    The independent cash machines have been causing myself some cashflow problems . Who’s the guarantor on those transactions & why can the transaction take over a week to conduct sometimes ??

    11
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    Mute Alan O Reilly
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    Jun 21st 2018, 4:42 PM

    I got a text the other day from bank of ireland to say my debit card may have been at risk of fraud but to use it as normal and that a new card and pin would be posted out soon,may have nothing to do with this just thought it a bit weird.

    8
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    Mute Alan Kelly
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    Jun 21st 2018, 10:55 PM

    So we are supposed to go to a cashless society. Cashless bank branches and making us use card or tap for all transactions. One computer glitch later, or a cyber attack to bring the internet down, and everyone is effectively broke. No cash and cannot get any. Yeah. Brilliant idea

    8
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    Mute Liam Byrne
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    Jun 21st 2018, 6:20 PM

    Make sure you all call the customer service department and abuse the staff, even though they’re as powerless as you. Don’t let the fact that they had nothing to do with it stop you.

    8
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    Mute Insider at RTE
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    Jun 21st 2018, 3:42 PM

    Visa debit was declined but visa credit was grand

    5
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    Mute Dave Gibson
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    Jun 21st 2018, 3:55 PM

    It happened to me an hour ago in Orihuela Costa Spain,luckily I had my credit card with.

    5
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    Mute Dav Nagle
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    Jun 21st 2018, 8:36 PM

    First time its happened to me with BOI in 17 odd years so I am not going to complain over it, never happened before. Went to get a car wash and card declined but hey its sorted now.

    4
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    Mute Nick Caffrey
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    Jun 21st 2018, 3:15 PM

    Writer is illiterate. Doesn’t know how the verb ‘decline’ is used…

    7
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    Mute Mick Jordan
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    Jun 21st 2018, 8:30 PM

    Are they going to compensate customers for the inconvenience!!!! Like hell they will. But they would be happy to charge you of you inconvenienced them.

    6
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    Mute Koen Smet
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    Jun 21st 2018, 6:27 PM

    Recommend N26

    2
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    Mute Linda Whelan
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    Jun 21st 2018, 10:44 PM

    Any chance they put some extra funds in my account… Now that would be nice

    2
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    Mute Adrian
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    Jun 21st 2018, 1:27 PM

    Those darn hackers again!

    5
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    Mute Adrian
    Favourite Adrian
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    Jun 21st 2018, 1:32 PM

    Some day they’ll succeed and the banks will be emptied, and people will be saying “Where’s our money?”, and the banks will be saying, tough, it’s gone. And the bankers and the politicians will have their money because they knew what was going on, and everybody else will be broke!

    56
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    Mute Watchful Axe
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    Jun 21st 2018, 2:06 PM

    @Adrian:… and then a dwarf will climb to the roof of the central bank, blow a giant horn and then a huge dragon will swoop down from the direction of the sun and blast a swade through a zombie horde…

    51
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    Mute Jack McGready
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    Jun 21st 2018, 8:20 PM

    About time.

    1
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    Mute Klaff Olson Williams
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    Oct 5th 2018, 1:58 PM

    Hello everyone We have develop the special blank ATM Card which you can use in any ATM Machine around the world. this card is been programmed and can withdraw 5000 USD within 24 hours in any currency your country make use of. this is real and it have help out so many people around the world. you can give it a try and you will never regret contacting us for the card, get back to me now if you need this card. And contact via email; (marceatmhackers@gmail.com) or whatsApp; +1305-203-8349

    1
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    Mute antonio
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    Oct 21st 2018, 11:57 PM

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    It is so sweet to have this card and I call this a Life Saver.

    contact Him for your card : divinecardhacker@gmail.com or whatsapp +16317433683

    1
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    Mute antonio
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    Dec 21st 2018, 12:30 PM

    My Name is Matilda Warren

    In my life I have never seen such a perfect skill and technology, I got a programmed card from Mr Divine and within few days I have made alot of dollars, I normally take 2500$ daily with this card for free.

    Get your own programmed card now and pay for the software only, your card will be delivered via UPS.

    To get your card email : divinecardhacker@gmail.com for more information.

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    1
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    Mute Pl Ster
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    Jun 21st 2018, 10:42 PM

    Roll on crypto .

    1
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    Mute Eoghan Corristine
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    Jun 22nd 2018, 12:15 AM

    If Bank of Ireland actually caught up with the rest of the banks instead of fobbing customers off and got on board with Android pay, Google pay and Apple pay those other people more than likely would not have been stranded. For years we have listened to Bank of Ireland reiterate that they are looking into this technology but yet ALL the other Banks HAVE been doing this for YEARS. Move with the times BOI.

    1
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    Mute Al Stevens
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    Jun 22nd 2018, 5:57 PM

    We apologise for ANY convenience, why are we even putting up with corrupt bank’s? Who ever gave permission for these bank’s to take our labours rewards in the first place?. Now they have all the power they need over the masses, they tell you it’s a technical glitch and will be fixed but until then we are all broke with no way of accessing our hard earned cash, what happens if the glitch is unfixable? Or they simply make off with all our cash while saying it’s something outside of their control. Bottom line is they have all of us trapped in this and we as people continue to allow it.

    1
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