ONLINE TECH RETAILER Click.ie has moved to reassure customers that products will be shipped to them before Christmas after numerous complaints from people that they had not received gifts and their concerns had note been responded to.
Click.ie sells new and second-hand tech products like laptops, tablets and smartphones but customers who have paid money for equipment in November have been complaining that they have yet to receive them.
Customers have also complained that the company had not responded queries about their products.
In a post today on Facebook, Click.ie acknowledged that there had been both a delay in shipping and problems with communications with the company.
On its communication problems, the company said their email and phone lines had not been functioning.
“We again apologise for the delay in shipping out your orders. We are happy to announce the last 240 orders are shipping tonight and tomorrow and all Click.ie orders from Black Friday, Cyber Monday and general sale will then be complete,” the company said.
We again apologise for the delay in shipping, this was due to the sheer volume of orders we received for our bundle deal. We expect our phone lines and email service to be back fully functional from Wednesday morning. Again, we apologise to you for the delays and the communication issues incurred during this time and appreciate the patience shown by you our valued customers.
On social media, numerous customers have attempted to contact the company for an update on their delivery.
Another customer Sarah Rooney also contacted TheJournal.ie with similar problems:
My heart is broke with Click.ie, ordered a phone for the big red man on 14 November and they don’t even have the customer service to answer calls emails or messages my heart is broke.
Advertising standards
Separately, the Advertising Standards Authority also upheld a complaint about Click.ie made by a member of the public about an online advertisement.
The ad was a sponsored Facebook post by Click.ie which advertised an iPhone 7 for “200 Euro lower than Apple”.
The phones being listed by the ad were refurbished or second-hand and further down the ad they were described as being “in Grade A condition meaning pretty much as new”.
The complainant said he saw the ad on his phone and that in the mobile-view of the ad the part where it said they were second-hand was collapsed.
Click.ie did not supply a response to the complaint and the ASAI said the ad should not reappear in its current form.
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