Advertisement

We need your help now

Support from readers like you keeps The Journal open.

You are visiting us because we have something you value. Independent, unbiased news that tells the truth. Advertising revenue goes some way to support our mission, but this year it has not been enough.

If you've seen value in our reporting, please contribute what you can, so we can continue to produce accurate and meaningful journalism. For everyone who needs it.

Nick Ansell

Could millions of Ryanair customers be due a refund?

They say no.

A COURT IN Manchester has ruled that Ryanair can not cut the time a passenger has to claim compensation for delayed flights.

The airline had changed the time in their terms and conditions from six years to two, but Manchester County Court today ruled that the airline is not entitled to do this.

The case came after two passengers brought a case saying that they were entitled to between €250 and €600 compensation for delayed flights.

Lawyers Bott and Company, who represented the two passengers, say that the ruling could add up to around €842 million in back-dated claims.

Ryanair, which plans to appeal the ruling, says this is an “absurd claim”.

“Firstly, since less than 1% of Ryanair flights are delayed over 3 hours and since more than 90% of passengers make a valid claim within Ryanair’s contractual 2 year period, there is a tiny potential group of passengers who may wish to submit a claim between 2 and 6 years after the date of their flight delay.

“Accordingly, Ryanair estimates that even if its appeal in this matter is ultimately unsuccessful, its potential liability will not be material and is likely to be less than €5m.”

The BBC’s Simon Gompertz says that even if Ryanair is right about its potential liability, airlines are still “deeply unhappy” about the ruling.

Read: Ryanair passenger forced to sit next to vomit on 1.5 hour flight says he was ‘definitely conscious of the smell’

Read: Flying with Ryanair over the next few days? Check in is down tonight

Readers like you are keeping these stories free for everyone...
A mix of advertising and supporting contributions helps keep paywalls away from valuable information like this article. Over 5,000 readers like you have already stepped up and support us with a monthly payment or a once-off donation.

Close
10 Comments
    Submit a report
    Please help us understand how this comment violates our community guidelines.
    Thank you for the feedback
    Your feedback has been sent to our team for review.
    JournalTv
    News in 60 seconds