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IF YOU’VE EVER boarded an Irish Rail train and gone to your pre-booked seat only to find somebody sitting in it, you’re not the only one.
Figures released by Irish Rail to TheJournal.ie under Freedom of Information legislation show that the problem accounted for 976 pieces of feedback in 2015.
That made it the single most vexing issue passengers encountered on-board.
Crowding was next with 672 pieces of feedback, while contacts about first-class carriages had 416.
Heating, cleanliness, catering and wi-fi all feature in the feedback, though there were only single issues with fines, noise and intimidation in the 3,403 pieces of customer feedback.
Tickets, please
In terms of fares and ticketing, there were 2,562 pieces of feedback in total.
The most common problems on that front were to do with on-line tickets, unused tickets and student tickets. Some 476 people got in contact about either fare structures or ticket prices.
There were 1,504 pieces of feedback in relation to train stations, with facilities and ticket machines the most common topic.
Some 77 people got in contact about trains leaving early, 27 people spoke about the state of toilets in stations and 117 were upset at incorrect information being displayed.
There were 1,135 contacts about the Irish Rail website, with over half, 644, saying they had been unable to book tickets.
There were 721 contacts about staff, but 211 of those were positive. Of the remainder, 408 said that staff were rude or unhelpful.
There were 368 contacts about antisocial behaviour on trains, with 229 about unruly passengers. Under this heading the number of pieces of feedback relating intimidation jumps by 50. There were 25 thefts and 14 assaults.
A spokesperson for the company said that the numbers were “broadly reflective of people who use trains in Ireland”.
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I’m reading this on my Iphone…. says it all really
Congratulations.
@ Pierce2020, all it says really is you follow the crowd and were suckerd into buying a way over priced gadget.
It says *what* all exactly?
How do you know if someone has an iphone?? Dont worry theyll tell you.
What……Iphones have Internet now?????? WOW!!!
Ipgone is 2nd in the market and 2nd richest company. Iphone had to take down adverts as misleading saying full internet when its basic internet. Also bringing everyone to court. Nobody can eat an apple anymore for fear of being sued
Could be the beginning or end for blackberry. Think they need to stick to the business aspect and not the social. They will not compete with Apple and Samsung on that front.
here ye mike.i refuse to buy any apple product out of pure spite
I’ve never had a Blackberry, though friends and family have and they loved them. Blackberry had the business market primarily. Lack of innovation has left them languishing behind the competition, by all accounts the phone is meant to be a good device. Perhaps they should focus on capturing this business market share again, and build from there. Remember Obama famously had a Blackberry in his first presidential run. Has he switched?
Blackberry are deservedly legendary in there device security and build quality.
Having has Iphones and Samsung, I have every intention of going back to bby IF they get some decent apps.
I personally see iPhones fading into the background….i’m sure the fanboys will poop with rage for such blasphemy, but look at Nokia now!
Apple wont be able to design anything without getting sued….and its there own fault.
Android is great but the constant ads and ‘security’ worries are just too much. I don’t trust them!
Blackberry got lazy, and they paid dearly for their complacency. But if your privacy is of any value…..you have 2 option.
1) Blackberry
2) Nokia 6210
On second iPhone since last June! Wifi went on first, now internal speaker is going on this one. Had blackberry for 3 years and if I charged it up I know it’d still be good…bring on the new BB!!!
Obama Famously had a blackberry…are you high man??
Blackberry’s eco system died in 2007 . Its the only smartphone that requires a proprietary application (blackberry enterprise server) to deliver email and management to corporate phones, and the licence for BES is damn expensive too . The phones arent that easy to use, arent that well designed and the software up till now was terrible.
Best of luck to them but im going to say rim will be gone by 2016
Stephen, your loyalty to apple is well documented. Good for you, but iOS didn’t support exchange in the beginning either.
Also, the reason for bes is that its completely secure.
2 points for you.
1) BES is free for small business
2) BB10 WILL support ms exchange
It goes on sale Jan 31st. Early releases look good. There is probably room for a little competition in the two horse smartphone race. BB are banking everything on these new devices guaranteeing app developers $10000 revenues for new apps which proved so popular they had to extend the submission deadline. As for the fruit flavored smartphone; they’ve pretty much reached saturation point esp in European markets. There is only so many time you can sell the same device with minor incremental improvement for an upwards only pricing policy (which Asian markets aren’t taking kindly to) b4 consumers decide to try an alternative for their next device.
Molome is an app for Blackberry that is just like instagram.. and it is free. Can’t wait to see this later today!
Instagram is free.
Apps that are free are rarely truly free. With instagram you’re paying with your private data. If you’re not paying for it, you’re the product!
I love how people hate iPhone users because they can’t afford 1 them selves !
Most socialists don’t like mutinationals. Go figure
pic above looks like a cross between an S3 and an iphone. looks like there could be more copyright battles ahead!
The first photos of the Blackberry 10, showing the above form, were leaked last January (2012) , five, or so months before the launch of the S3 and a good nine or ten months before the launch of the iPhone 5.
Every time apple sue someone, they get patents revoked! I think they’ll keep their heads low for a while.
Rumour has it their going to make a watch and a TV!
Watch out Rolex……..
Shockingly stubborn system , my pets doghouse has Netflix but BlackBerry tablet has not and never will , a Nokia 3210 has more apps , company reminds me of the aul lad in the pub pining for the good aul days .
Does any one at the Journal ever edit these releases or do you just cut and paste?
“have gotten”…. heaven help us.
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