A CALL CENTRE which will deal with queries from customers about Irish Water is to create 400 jobs in Cork.
The call centre will be run by Abtran, which received the contract from Irish Water following a tender process. The centre will open in Bishopstown in July with up to 100 employees, growing to 400 by the middle of next year.
John Tierney, the head of Irish Water, said the jobs announcement was a “milestone announcement” for Irish Water.
“Over the last 12 months, considerable preparatory work has been undertaken to set up Irish Water and we are now moving into a more public and operation phrase,” he said.
“The setting up of the call centre will support the start of the national metering programme this summer, as well as the development of an Irish Water customer database in advance of the start of domestic billing.”
The jobs announcement was welcomed in Cork. Conor Healy of the Cork Chamber said that the jobs would have a “substantial and welcome impact on local employment and result in wider positive gains for the local economy.”
Abtran employs more than 1,100 people in Cork. An Abtran employee was at the centre of controversy earlier this month when they were suspended from the Local Property Tax helpline amid allegations that they had asked calls for their credit card details.
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