IRISH WATER HAS appealed to those eligible for refunds to ensure their details are up to date.
It was confirmed earlier this month that the utility will refund the full amount of their water charges before the end of the year.
Before the summer, the Taoiseach Leo Varadkar said the government would begin refunding water charges by the autumn.
In order for refunds to be issued, legislation must first be approved. Following this, Irish Water is to roll out an information campaign in a bid to advise homeowners about the process of getting their money back.
In advance of that legislation, Irish Water has appealed to the 990,000 eligible customers to make sure their information is up to date.
In a statement it said:
In order to refund domestic water charges with the minimum of delay, there is no application or registration process so it is essential that any customer who has moved since receiving their last bill, update their details now so that the cheque is posted to their current address. The quickest way to do this is to call Irish Water on 1850 448 448 and lines are open Monday – Friday from 9am to 5.30pm.
The company’s Head of Customer Operations with Irish Water, Eamon Gallen said:
“Issuing refunds to 990,000 households presents a significant challenge but our priority is that the process is as efficient and straightforward as possible for our customers.
“Crucially however, we are reliant on them telling us if their details have changed since the last time they contacted us so we encouraging anyone who has moved or changed their personal details to contact us as soon as possible to provide up to date information.
“It is inevitable that some refunds could be delayed if information is not updated but our primary focus is that process is a simple as possible from a customer point of view.”
Refunds totalling €173 million will be paid to 990,000 customers, with an additional €5 million spent on the cost of letters, cheques, a public information campaign and additional staffing to support the project.
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