We need your help now
Support from readers like you keeps The Journal open.
You are visiting us because we have something you value. Independent, unbiased news that tells the truth. Advertising revenue goes some way to support our mission, but this year it has not been enough.
If you've seen value in our reporting, please contribute what you can, so we can continue to produce accurate and meaningful journalism. For everyone who needs it.
Sign in. It’s quick, free and it’s up to you.
An account is an optional way to support the work we do. Find out more.
By continuing, you are indicating that you accept our Terms of Service and Privacy Policy.
PASSENGERS ON CERTAIN Bus Éireann services have the ability to travel for free should they choose to do so, it has emerged.
Travellers using Leap Cards, a cross-company transport initiative run by the National Transport Authority (NTA), can often board a bus for free if the specialist ticket machine necessary to process such journeys hasn’t been installed.
The issue is mostly seen on private coaches on hire to Bus Éireann, although a minority of the company’s own older coaches (mostly aged pre-2008) also travel without the newer machines.
At present, the company says it is operating approximately 1,000 services per day across the east and north-east of the country: “On occasion – due to unforeseen operational difficulties – contractors must be hired at short notice,” a spokesperson said.
Larger Expressway coaches (from the Bus Éireann’s embattled commercial arm), which are occasionally used at present to satisfy local routes when no other bus is available, are also missing the necessary machines to validate Leap Cards.
In practice, this means that a Leap Card holder can board a bus and be let on for free once they produce their card. When asked as to the potential revenue loss resulting from this situation, the NTA suggested that it “understands that most Leap Card holders on Bus Éireann buy weekly or monthly tickets”, rendering any loss negligible in those situations as the trip has already been paid for.
This would not apply however with passengers using the Leap Card on a ‘pay-as-you-go’ basis.
“We’re not going to refuse someone,” one Bus Éireann source told TheJournal.ie.
Our job is to drive the bus. But enough passengers, especially the students, have worked it out.
Leap Cards can currently be used in Dublin and surrounding counties such as Meath and Kildare, Cork city, Galway city, Limerick city, and Waterford city. The system was introduced on a phased basis from May 2013.
The Leap Card programme itself, which also operates on Luas, Irish Rail, and Dublin Bus and means one card can be used on all those networks, was debuted in 2011.
Private operators
The number of private operator coaches driving without a TGX ticket machine (the technology used to validate the cards which operates off WiFi technology) is unknown, with some driver sources suggesting the figure could be as little as one in 10 (it is also unclear how many private operator coaches on hire to Bus Éireann support the company’s Automatic Vehicle Location GPS system, used to pinpoint a bus’s location at all times).
Sources have previously suggested to TheJournal.ie that the amount of private coaches currently travelling from Bus Éireann’s Broadstone base in north Dublin number anything between 20 and 50 vehicles on a daily basis at present.
A small private coach enterprise in one town in the north-east has a machine in place on just one of its coaches. Another company in a separate town, also in the midlands-east, of which it was suggested that no machines were installed on any of its vehicles, informed TheJournal.ie that this is indeed the case, although a spokesperson also pointed out that just one of the company’s fleet is used, on a sporadic basis, by Bus Éireann.
Sources we spoke to suggest that whether or not the right machines are on board is not the drivers’ concern.
A passenger with a bit of experience can judge what kind of machine a bus has before getting on – the old machines are rectangular and have a kind of spike in the middle, and the TGX is square-shaped – they’re both very distinctive looking.
“If we don’t have the machine we just say go ahead, there’s nothing else to be done,” agrees another driver.
One passenger who until recently commuted on a daily basis from Navan to Dublin told TheJournal.ie that workers heading to the city each morning would routinely travel for free.
“It was the same private bus most mornings, at 7.20am, that travelled the old route to Dublin via Dunshaughlin,” they said.
You’d walk on with a Leap Card, you wouldn’t be asked for cash you’d just be waved on. The same bus would be on the return run at 5.15 in the evening, so it suited a 9-to-5 commute.
The same commuter said that they had noticed the practice on mostly private contract vehicles, but also “with late night buses, where they would let someone with a Leap on”.
Leap Card revenue
“And then someone in the queue would see another person with a Leap Card and they’d take out a card of their own, and then they wouldn’t have to pay.”
Some of the drivers we spoke to believe that Bus Éireann makes no loss on Leap Cards should a passenger travel for free, as the NTA is the operator of the card system (the NTA is likewise responsible for the provision of the newer ticketing machines).
The authority has made €576 million in revenue from the Leap Card system since its launch in December 2011.
In 2016, that figure was €239 million, with about 7% (€17 million) of that total being provided by Bus Éireann journeys according to the NTA.
However, in response to a query from TheJournal.ie as to the nature of how the Leap Card system works in conjunction with Bus Éireann, an NTA spokesperson suggested that it is the carrier that makes the loss.
“Bus Éireann will miss out on the revenue, if no reading is taken, and if the driver doesn’t ask for some other form of payment,” the spokesperson said. “The company takes the hit.”
When pressed on this, they suggested that “common sense prevails in most situations, a driver isn’t likely to tell someone they can’t get on the bus”.
“There is the potential for some revenue loss in those circumstances, but we understand that the majority who use Leap on Bus Éireann buy weekly or monthly tickets, so few or none of those persons are causing a revenue hit.”
The spokesperson did suggest however that while “a lot of private operators do have Leap, some of them don’t”.
There appears to be some confusion among Bus Éireann employees as to which entity takes the loss regarding this Leap Card issue – most employees we spoke to believed, erroneously, that the NTA absorbs the loss. The company itself declined to answer the question. As definitively confirmed by the NTA however, it is the company that takes the hit.
TheJournal.ie queried of Bus Éireann the number of private operators being used to run the company’s routes at each of the last two monthends, and what number of those vehicles were carrying TGX machines for validating Leap Cards.
“We cannot go into details about specific daily operations, or supply you with any revenue figures regarding Leap Cards,” a spokesperson said in reply.
Bus Éireann always aims to use its own vehicles for all services, but contractor cover is sometimes required. TGX machines that read Leap Cards are in place on all contractor vehicles for planned hire.
We asked how many of the company’s services that involve private contractors are examples of such planned hires but the company did not answer that question. Separate sources suggest that such hires involve private contractors with specific terms in place to run certain routes on a regular, rather than an ad hoc, basis.
Insolvency
“However, on occasion – due to unforeseen operational difficulties – contractors must be hired at short notice, and only Wayfarer cash machines (which predate the TGX machines) are available,” the spokesperson continued.
“In 2018, all Bus Éireann buses nationwide and vehicles contracted on our behalf will have TGX machines, with funding provided by the National Transport Authority,” they concluded.
Bus Éireann has had a tough 2017 to-date, with the company declaring insolvency at the start of the year and enduring a protracted series of strikes in March.
A Labour Court Recommendation (which brought the period of industrial unrest to a close) from April saw the imposition of new rosters and services which have caused a deal of consternation among passengers and drivers alike, particularly in the northeast of the country.
There was some good news for the company last Thursday however, with the NTA awarding it the contract for its Waterford routes (which are among the 10% of current services that had been put out to tender) for the immediate future, a move that was described by Bus Éireann “as a vote of confidence in the company and its workforce”.
To embed this post, copy the code below on your site
back from the summer holidays in autumn. you get the impression the country would work just as well without them.
@Dáithí Ó Raghallaigh: He was too busy virtue signalling his support for the Muslim Brotherhood.
@Dáithí Ó Raghallaigh: Nonsense. He was voicing his support for the release of a political prisoner whose rights had been violated by a military dictatorship.
@Dáithí Ó Raghallaigh: An activist arrested in the context of a violent riot in support of a fascist organisation, I presume you mean
@Deano Cracow: wrongfully arrested and imprisoned as it turns out.
@Dáithí Ó Raghallaigh: The fascism on display during that time came from the Sisi regime who murdered over 800 civilians on a solitary day. Whatever the faults of Morsi’s democratically elected government and there were plenty, nothing they did ever compared to that in its depravity.
Believe what you like, it won’t change the fact that Ibrahim is coming home.
Knowing how angry that makes you and several others provides me with a lot of satisfaction.
@Dáithí Ó Raghallaigh: How was he wrongfully arrested ? He wasn’t picked up at the hotel swimming pool .
@Dáithí Ó Raghallaigh: Sorry , that was meant for @David .
Monty comes back when the Dáil does, interesting.
Someone needs to point out to Martin his party FF are supporting the government which is incapable of addressing the homeless crises. Not back a day and all we are hearing is meanless waffle…..
@Kerry Blake: Sssshhh ! You’re exposing the illusion of an opposition party .
Good cop bad cop politics in action , the population are the suspects they’re working over .
FFS Leo!
Build more friken social housing and stop blaming, landlords, developers, vulture funds and anyone with an empty house.
Spend less time campaigning for members of the Muslim Brotherhood.
It’s Ok,everything is fine, Leo “acknowledges”.
@Arnold Lane: i agree everything is fine and it’s good to see him back ,on the down side we will have to listen and watch those grandstanding lefties ,on all the news bulletins with their “shame on you” moan
Homeless people are a “stain” on our society reveals his true feelings. How humane of Leo to say so.
@siobhan pat mulcahy: except that wasn’t what he actually said.
A stain on FG more like
@Hurt Stoogie: translated from political jargon it is what he says
Salary ‘top ups’ totalling €2.2 Million for TD’s and Senators – welcome back after your break…..
Well for some.
It’s all “Mea Culpa’s “from the Taoiseach,all humble and dripping sincerity,as he ignores all and sundry except his core voters.
He’s good at it though ,a sterling performance in our National Theatre with superb supporting roles from”Howlin “and the other jobbing cast,
No, it’s a stain on your profession
Another stain to add to the list of things to be taken to the cleaners .
(1)Tax payers .
(2)The sick .
(3)The elderly .
(4)The homeless .
Why is a data centre any more strategic than anything else? It’s not as if the country will grind to a halt without it.
Rather than making exceptions for a company that has Leo’s ear perhaps looking at why the planning process is so slow would be better.
Got the headline wrong. It should read:
As it happened: As homeless people return, Taoiseach says dail’s ‘a stain on our society’
Wont be long till the mid term break, next week is it?- then a weak and half and its Christmas already!
Hypocrisy. Simple as that.
Christmas has started early in Leinster house
Haha. Martin blaming FG for the housing crisis. These farsical performances in the dail are just for the media, just for show, just to fool the public into voting for them in the next election.
Homelessness is a stain on successive governments, the banks, the legal system and regulatory policy.
Glad you enjoyed your break Leo swanning around USA and Canada with your boyfriend on an extended holiday while the homeless and housing crisis gets worse and worse, cut from the same cloth as Kenny and the rest of the parasites before him.
The Dail holidays are also a stain on our society as well, the amount of time they get off is crazy…
As homelessness rises and the impacts more and more visible , FG supposedly rises in the Polls.
Homelessness a stain on our society. Didnt know he or any of FG ministers cared. I prefer if he said its a stain on our political system which has failed our society.
FF Destroyed our country
FG Destroyed our society
@JJ Sharkey: Don’t forget those other parasites Labour………
@JJ Sharkey: True
Dáil reform urgently needed. The Summer break should be for August only. Coming back in late September is a joke.
The dail is a stain on our society with a complete indifference to actually providing services and caring for our society.
What colour socks did he have on
Charletan.
have your say