AN OFFICER WHO forcibly removed a passenger from a plane in Chicago at the weekend has been removed from duty pending a probe.
United Airlines came in for heavy criticism yesterday as footage emerged of the US carrier forcibly removed a passenger from a flight due to overbooking.
The incident occurred on Sunday on a United Express flight bound for Louisville, Kentucky, from Chicago.
The airline said it had asked for volunteers to give up their seats on the flight, and police were called after one passenger refused to leave the plane.
Smartphone video posted online showed three Chicago Department of Aviation police officers struggling with a seated middle-aged man.
The man started to scream as he was dragged off while other passengers looked on – some recording the event with their phones.
One passenger can be heard yelling, “Oh my God, look at what you did to him!”
The episode ignited social media outrage, with “United” a trending term on Twitter, Facebook and Google.
The Chicago Department of Aviation confirmed last night in a statement that the incident “was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned by the Department”.
“That officer has been placed on leave effective today pending a thorough review of the situation,” the statement said. The identity of the officer was not given.
Overbooked
In Sunday’s incident, United told US media that it had asked for volunteers to leave the overbooked plane.
“One customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate,” United spokesman Charlie Hobart was quoted by the Chicago Tribune newspaper as saying.
United Airlines chief executive Oscar Munoz addressed the latest controversy in a statement posted on the airline’s website.
“This is an upsetting event to all of us,” Munoz said, adding that the airline was conducting a “detailed review of what happened.”
“We are also reaching out to this passenger to talk directly to him and further address and resolve this situation,” he said.
Tyler Bridges, who posted video of Sunday’s incident on Twitter, wrote: “not a good way to treat a Doctor trying to get to work because they overbooked”.
He described passenger reaction on the plane as “disturbed.”
“Kids were crying,” he said.
Bridges also wrote that the man appeared bloodied after his encounter with law enforcement and posted video showing him later running back on the plane, repeatedly saying, “I have to go home.”
The man appeared to be pacing and disoriented.
US airlines are allowed to involuntarily bump passengers off overbooked flights, with compensation, if enough volunteers cannot be found, according to the US Department of Transportation.
Reporting by © – AFP 2017
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