A RYANAIR CUSTOMER was forced to sit next to vomit on a flight home to Dublin from London on Sunday after being told it would not be cleaned up until the plane landed.
Noel O’Hare told TheJournal.ie that ‘the experience was definitely uncomfortable’.
“Flying doesn’t bother me but to others flying is a scary situation, top that off with vomit next to them and I’m sure Ryanair would have had a lot more to deal with.”
“I boarded the plane with friends and noticed the unsightly mess straight away, after mentioning it to cabin crew and being told it would not be cleaned until aircraft lands in Dublin, my attention was directed to the vomit for the duration of the flight, knowing that it was next to me made feel uneasy and I was definitely conscious about any smell.”
The airline has issued an apology to Noel for any inconvenience caused. However, O’Hare added that he’s disappointed in the customer service:
I study a masters in marketing so I am 100% aware of how businesses should be caring for their customer, this definitely isn’t how.
“I was in Kent catching up with friends and on my way back home, I really enjoyed my trip away. This wasn’t the ending I expected but I won’t let it dampen my holiday.”
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