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RYANAIR HAS CHANGED the way information about travel insurance is presented on its website.
The move comes after an investigation carried out by the National Consumer Agency (NCA) found that the airline “was presenting information in relation to the sale of travel insurance in a manner which was unclear, ambiguous and could cause some consumers to unwittingly purchase a policy”.
In a statement released this morning, the Agency noted that the website change had “significantly reduced” the possibility of a consumer purchasing unwanted insurance.
Karen O’Leary, the NCA’s Chief Executive, welcomed the news.
She said the body’s engagement with Ryanair “serves as a reminder to all traders that consumers must be provided with clear and transparent information and not be exposed to unfair or misleading commercial practices”.
These requirements are set out in law and traders are required to ensure that they are in compliance.
“Where the Agency believes that consumer law is not being complied with, we take a proportionate response and make full use of the various options available to us to ensure that the detriment caused to consumers is mitigated as soon as possible.”
Robin Kiely, Ryanair’s Head of Communications, said the airline is “pleased to have positively addressed the NCA’s concerns in this matter”.
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No, because I read before I commit to pay.
You must be Perfection x.
No just sensible with my money, not my problem if you’re not.
What about people who aren’t familiar with the Internet but want to purchase a flight? The rules, which everyone selling insurance online have to follow, we’re not being followed by Ryanair. The rules exist to protect those people who are vulnerable to being tricked and aren’t just arrogant skinflints.
I just read that in Morgan Freeman’s voice :)
Morgan, so people that take the time to read are arrogant skinflints? Care to explain?
me too lol:) I love his voice
Never had a problem with Ryanair, no frills ment no frills and you got what you paid for. New app is great don’t even have to print off your boarding card
Big deal Peter, Aer Lingus had that ages ago
Hate flying Ryanair, would pay more to fly Aer Lingus
Ah yes of course, the Ryanair website where one becomes a citizen of “Don’t Insure Me” . . .
Very cheeky indeed it took me some time to figure out at 1st time how not to buy it lol!
Ticketmaster are a lot worse, absolutely no warning that you are buying some absolute wanky insurance policy on a few concert tickets.
Ticketmaster make my blood boil more than any other online sales. That f**kin captcha muck and then you get told there’s no tickets
Ever paid too much for a flight…..must have flown Aer Lingus
I’ve booked a couple of flights where Aer Lingus was cheaper.
Wanted to travel from London to Cork today …. This was 2 weeks ago … aer lingus wanted 340 sterling one way … thieving b@$ tards
Should try book any flights at least 6 weeks in advance….. The price tends to go up closer to the date you get. All airlines are the same…
you’ve cracked and exposed the worlds best kept secret guiseppe, genius
I don’t fly Ryanair. Like the 13 bus… in the sky.
@steve 80 million people a year don’t seem to agree with you
Spend more money elsewhere then. Ryanair are brilliant.
Have to say flew ryanair last week for the first time since they brought in their new policies. Assigned seating happy smiley crew reasonably priced food increased cabin baggage allowance no charge for booking with debit card and it was quite a pleasant experience, fair dues to them
A few years ago while booking the flights for my mates stag, I could not find the opt out for no insurance required.
Now I would be fairly good with a PC and from purchasing online, My mate told me that the opt out was in country selection between Lithuania & Latvia.
Not keen on the assigned seating policy, preferred it the old way where all the dithering idiots got the crap seats and organised people got the good ones.
Now I always seem to get assigned 18d next to fat Annie and her snivelling scroat of a kid.
That excepted, I think for what you pay, Ryanair are great
Jesus it only took the consumer agency 10 years to tell us all something we already fecking know – good job lads. What’s next?
Please feel free to take a stab !
Traveled with Ryanair on 16/12/2014. They still had the hidden ‘no insurance’ in place. Sharp practice – shame on you, Ryanair.
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