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Ticketmaster considering looking at people's social media before allowing them to buy tickets

Ticketmaster currently sells tickets for around 8,000 events in Ireland every year.

TICKETMASTER IS CONSIDERING using software to look at people’s social media to identify if they’re a genuine fan before allowing them to buy a ticket.

Speaking about the verified fan product on Newstalk Breakfast, head of Ticketmaster Keith English said the programme helps tackle ticket touts and may be introduced here in the future.

English said, “We’ve just launched in the US and we’re looking at bringing it internationally.

People register prior to an on-sale and then we use sophisticated software to look at their social media activity and other things to try and identify if they’re a genuine fan or not and then send them a code allowing them to purchase a ticket.

“But we also have to think about what’s the consumer journey to purchasing a ticket, they want to log onto our website, find the ticket that they want, pay with their credit card and be done. They don’t to spend hours there, they don’t want to give us their life history.”

Ticketmaster currently sells tickets for around 8,000 events in Ireland every year and English said ticket touting isn’t common.

“In terms of volumes, it’s very small. It makes a lot of noise because it’s usually about those high profile events and there’s a lot of fan interest when that goes on.

These days consumers do not accept that something is sold out, they will go and look for another way to buy a ticket.

“If Ticketmaster puts out a ‘sold out’ sign … they will start going on listing sites and they will then be prey to someone who doesn’t care if they’re selling a genuine product to them or not.”

‘People need to cop on’ 

When asked by Newstalk’s technology correspondent Jessica Kelly if legislation is needed to tackle ticket touting, English said this will ‘just push the problem underground’.

“If you look at places like Belgium where legislation has taken place, the well behaved or best in class re-sellers have simply stopped their activities and all sorts of other mini sites have popped up to take their place. If there’s a consumer out there who wants to spend money on a ticket – be it at a higher price than the face value – they’re going to do it.”

Seatwave is an online site for the reselling of ticket that is owned by Ticketmaster. Kelly asked English if Ticketmaster keeps a selection of tickets aside to upload on Seatwave, he said:

We do not, nor have we ever, put any tickets onto Seatwave. That’s not our job. Somebody has already bought them … but that person who bought it has decided they’re going to resell it.

When asked if Ticketmaster should interject in some cases, he said, “Everybody jumps on what the listing price is but tickets very rarely ever sell for those prices

“This is consumer choice – if you want to make that purchase, that’s entirely up to you and if you want to do it, it should be in a secure, safe environment.

He added, “It’s amazing how many people arrive at the gates with a fake ticket, or sometimes they don’t even have a ticket.

They’ve been asked to transfer money and they walk up to our box office and say ‘I’m here to collect my tickets’ and we say ‘we don’t know who you are’. They know, we can see it in them, they know they’ve been duped, so yea – cop on.

Read: Ticketmaster blames media ‘sensationalism’ for public outrage over ticket touting>

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43 Comments
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    Mute Leopold Dedalus
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    Feb 18th 2014, 2:42 PM

    Disgraceful company, stole the entire game off of a smaller developer, then sued the original developer for copyright infringement to boot. Complete and utter w*****s

    173
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    Mute Paul Furey
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    Feb 18th 2014, 2:48 PM

    Not a bunch to be trusted.

    82
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    Mute Keith Maguire
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    Feb 18th 2014, 3:10 PM

    They also trademarked the word “Candy” in Europe.

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    Mute Filthpig
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    Feb 18th 2014, 3:21 PM

    Didn’t know that.
    And there was me about to post a happy comment, oh well expect the worst and you’ll never be disappointed.

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    Mute Marc Marcel
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    Feb 19th 2014, 1:39 AM

    used to play it, got to level 167 i think, never paid a thing cos… its rigged. you could be stuck on a level from repeated play in one sitting, come back 2 days later, clear it right away. they see you’ve not used it in a while, so let you move on again. Got bored of it then. Logged into recently and im back at level 1, think they revamped it or maybe they do that if you stop using it for 6 months.

    If you have kids near this, don’t let them pay a cent.

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    Mute Leopold Dedalus
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    Feb 18th 2014, 2:44 PM
    55
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    Mute Cpm
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    Feb 18th 2014, 2:34 PM

    Not with a barge pole! Remember Zynga.

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    Mute Louise Ní Riain
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    Feb 18th 2014, 4:59 PM

    Bain of my life

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    Mute MrKnow
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    Feb 18th 2014, 6:00 PM

    I heard chuck norris just made it to level 587,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000,000. He is halfway to completing the game.

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    Mute Colette Kearns
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    Feb 18th 2014, 7:51 PM

    On level 421 and I never have & never will pay a cent to play! :-)

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    Mute Jack Bowden
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    Feb 18th 2014, 3:26 PM

    Level 500 is impossible. I really don’t think it’s possible without buying extra moves or help. It’s the very last level so if you wanna finish the game you’ll have to pay up.

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    Mute Thomas Francis Meagher
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    Feb 18th 2014, 4:11 PM

    Level 500… Seriously, it’s driving me insane at level 86…

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    Mute Mekere
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    Feb 18th 2014, 4:13 PM

    Got past it and on 508 now. There are no last levels, it goes on and on and on, taunting me to keep going or fail!!! Aaaah!!

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    Mute Jack Bowden
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    Feb 18th 2014, 4:18 PM

    No. Level 500 is the last level in Candy crush saga unless it haven’t done an update.

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    Mute Jack Bowden
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    Feb 18th 2014, 4:33 PM

    Dam it! Just updated it. Not on the last level anymore. Dam you Candy Crush!!

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    Mute Carmel Fitzgerald
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    Feb 18th 2014, 4:49 PM

    Passed level 500 yesterday after a month . Nightmare level

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    Mute Mekere
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    Feb 18th 2014, 4:52 PM

    Hahahahaha, see it never flucking ends!! It’s a diabolical plot!!

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    Mute Mekere
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    Feb 18th 2014, 4:53 PM

    My secret shame…..not so secret anymore :((

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    Mute Tom Brennan
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    Feb 18th 2014, 8:59 PM

    Feel rather sorry for guy who made Candy Stripe, which King blatantly ripped off and netted loss of earnings as result.

    You can still get the original Candy Stripe on Play store.

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    Mute Ciaran Morgan
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    Feb 18th 2014, 5:14 PM

    413 million profits with 12.5% tax! That’s over 51 million to the exchequer. thanks candycrush……… or not?

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    Mute fusha2020
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    Feb 18th 2014, 5:14 PM

    93 million people with their heads down tutting!!

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    Mute Cpm
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    Feb 18th 2014, 2:35 PM

    …mind you, it seems like a little more of a realistic valuation

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    Mute Silent Majority
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    Feb 18th 2014, 2:41 PM

    They’re not giving a valuation as far as I can see though, unless their multiplier is about 1.2 in which case barge pole distance is about as close as private investors are ever likely to get! They’ve just said how much they plan to raise, but no indication of market cap in this article. If the valuation is right they’ll get plenty of interest, lots of m&a in the industry so plenty willing to have a punt in the hope a tech giant might move for them down the road.

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    Mute Cpm
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    Feb 18th 2014, 2:59 PM

    Good point(s).

    If off to spend my money on cheap hookers so.

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    Mute Silent Majority
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    Feb 18th 2014, 3:08 PM

    Always a sound investment! As long as the return doesn’t involve a trip to James’ of course!

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