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accessibility
New system on the Dart to slash the notice needed for wheelchair users to access service
Campaigners had long called for a change to the system of giving 24 hours’ notice.
9.39pm, 26 Jan 2018
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IRISH RAIL IS set to launch its new accessibility programme on its Dart services this Monday.
It will mean that wheelchair users, or others who require assistance getting to and from the train, will only need to notify the relevant station four hours in advance, rather than the existing 24-hours notice.
As part of the launch, Irish Rail staff and regular users of the accessibility services will take the Dart from Connolly to Howth and then back again.
Monday will also mark the introduction of a new hub system at stations, whereby a number of fully manned rail stations will act as hubs with staff attached to these travelling to other stations to assist customers when necessary.
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The issue of the 24-hours notice needed gathered momentum last year after a wheelchair user told RTÉ Radio One’s Liveline that she was forced to wait 15 minutes for Irish Rail employees to help her exit a train.
“When I got to Connolly then, I had to wait 15 minutes for someone to come get me off the Dart,” Saoirse Smith said.
They didn’t know I was on my way. Thank god for these kids that stood in the door and made sure it didn’t close. I just felt really embarrassed. I’m holding up everybody and they can’t go where they want to go, because I’m waiting to get off the Dart.
Last July, a spokesperson for the Irish Wheelchair Association (IWA) told TheJournal.ie that providing at least 24 hours notice is a major issue for its members.
“This is quite a major issue for quite a few of our members, especially people with disabilities living in rural areas because there are many trains and train stations that are unmanned throughout the country,” the spokesperson said.
The mandatory notice is specifically troubling to those who need to travel last-minute, according to the IWA.
It’s a barrier for people if they want to travel spontaneously, or in emergency situations they will be unable to travel because they haven’t provided the local station with 24-hour notice.
At the time, Irish Rail said it was undertaking a full review of the customer experience, including input from the Irish Wheelchair Association and the NCBI.
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I don’t get why people would wish others would die instead . Beiber is a young lad with his life ahead of him and kanye has a couple young kids . I don’t like either of them but I would wish them dead ..
Saw Status Quo at Wembley Stadium in 1986. Queen headlined with The Alarm and INXS also. They were great craic live and had us all head banging even though most of us there for Queen. Thanks for the great memories.
Gutted. If there is a heaven he’ll be seeing his little Heidi again. Her death at two years old in the swimming pool really knocked him. He was one of the nicest, gentlest, funniest guys in the business. God’s band is about to rock. RIP Rick. Let ‘em’ ave it.
@Eamon. You hit the nail on the head there. A lot of the rock stars of the 60s and 70s are getting old, many in there 70s now. It’s kind of inevitable that, because of the lives of excess they lived in their hay day, that it’s taking its toll now. RIP Rick, one of my favourite Status Quo songs is “Mystery Song” which has Rick on lead vocal. Just gave it a blast a few mins ago, still sounds great.
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