LAST UPDATE | 11 Sep 2022
AER LINGUS HAS said it is “planning for normal operations today, albeit with some delays” after major disruption yesterday.
The airline cancelled over 50 flights at Dublin Airport yesterday following a “major” connection issue with the company’s online system that has since been fixed.
The airline said four flights in and out of Dublin Airport to and from Lanzarote and Newark in New York had to be cancelled.
However, the majority of flights are operating as normal today with some delays.
Affected customers have been advised that they can apply for a refund or book a new flight.
Thousands of people were queuing inside and outside Terminal 2 as a result of the situation yesterday, with many being sent home after spending hours at the airport.
There are large queues at the airport again this morning, but they are not as long as yesterday.
Hundreds of people are currently queuing in Terminal 2 – a mix of people flying out today and others trying to reschedule flights that were cancelled yesterday.
Aer Lingus officials at the airport are directing customers to use the self-service check-in kiosks in a bid to help queues move more quickly.
It’s currently taking about 20 to 30 minutes to get through security in Terminal 2.
— Aer Lingus (@AerLingus) September 11, 2022
In a statement released this morning, a spokesperson for Aer Lingus said: “Any customer impacted by yesterday’s disruptions will be able apply for a refund or change their travel plans, free of charge through aerlingus.com, our call centres and our social media channels.
“Our customer service teams are working hard to provide support for our customers and we have made additional customer service agents available to deal with high call volumes please bear with us as we try to service all customer queries.”
People have been advised to visit the airline’s website for the latest information.
With reporting by Daragh Brophy
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