Advertisement

We need your help now

Support from readers like you keeps The Journal open.

You are visiting us because we have something you value. Independent, unbiased news that tells the truth. Advertising revenue goes some way to support our mission, but this year it has not been enough.

If you've seen value in our reporting, please contribute what you can, so we can continue to produce accurate and meaningful journalism. For everyone who needs it.

Leah Farrell/RollingNews.ie

AIB says technical issue resolved after customers report difficulties accessing online banking

The bank had said some customers were “experiencing intermittent technical issues with our mobile app and internet banking”.

LAST UPDATE | 27 Jan 2023

AIB HAS SAID issues with its online banking has been resolved after customers reported difficulties accessing the services this morning. 

The bank earlier confirmed to The Journal that some customers were “experiencing intermittent technical issues with our mobile app and internet banking”. 

“We are working to resolve these issues as soon as possible and apologise for any inconvenience caused,” it said. 

Numerous customers had been contacting the @askaib account on Twitter throughout the morning to report issues with their online banking.

Downdetector, a website that tracks outages, reported that as of 10.57am a total of 408 customers were being impacted. 

AIB has now confirmed that the technical issues have been resolved. 

Readers like you are keeping these stories free for everyone...
A mix of advertising and supporting contributions helps keep paywalls away from valuable information like this article. Over 5,000 readers like you have already stepped up and support us with a monthly payment or a once-off donation.

Close
15 Comments
This is YOUR comments community. Stay civil, stay constructive, stay on topic. Please familiarise yourself with our comments policy here before taking part.
Leave a Comment
    Install the app to use these features.
    Mute Artūras Račkauskas
    Favourite Artūras Račkauskas
    Report
    Jan 27th 2023, 11:35 AM

    Thats why cashless is bad…

    197
    Install the app to use these features.
    Mute Kevin Collins
    Favourite Kevin Collins
    Report
    Jan 27th 2023, 11:40 AM

    @Artūras Račkauskas: It’s the online banking portal that is down so cashless transactions are not impacted. In any case, if an IT problem knocks out all of their ATMs, where do you suppose you will get your cash from?

    72
    Install the app to use these features.
    Mute Artūras Račkauskas
    Favourite Artūras Račkauskas
    Report
    Jan 27th 2023, 11:47 AM

    @Kevin Collins: from under my pillow.

    What I was saying was there is talks that in the future there wont be cash. Only cards or other electronic payments. Imagine that the internet is down for some time. Means nobody would be able to buy anything unless they have cash.

    151
    See 3 more replies ▾
    Install the app to use these features.
    Mute Kevin Collins
    Favourite Kevin Collins
    Report
    Jan 27th 2023, 11:58 AM

    @Artūras Račkauskas: And where does the cash under your pillow come from? No legitimate employer pays cash in hand, wages and salaries are deposited to a bank account so you typically need to withdraw this via an ATM to get your cash. Cash has benefits, as does cashless. The answer is not exclusively one or the other, but a combination of both.

    45
    Install the app to use these features.
    Mute Colette Kearns
    Favourite Colette Kearns
    Report
    Jan 27th 2023, 12:20 PM

    @Artūras Račkauskas: 100% a combination of both with nobody able to refuse cash would be acceptable, because look what happened when they had those huge fires in Australia all the machines went down & thousands of people left with no money & couldn’t use cards to get essentials!

    57
    Install the app to use these features.
    Mute Artūras Račkauskas
    Favourite Artūras Račkauskas
    Report
    Jan 27th 2023, 1:55 PM

    @Kevin Collins: thats exactly what I kean. Cash alongside with electronic funds are acceptable. But cashless means no physical banknotes or coins. And thats a big no no.

    33
    Install the app to use these features.
    Mute Gareth Forde
    Favourite Gareth Forde
    Report
    Jan 27th 2023, 11:34 AM

    As usual.

    58
    Install the app to use these features.
    Mute Consiglio
    Favourite Consiglio
    Report
    Jan 27th 2023, 11:38 AM

    @Gareth Forde: It’s the first time I have experienced an issue. . .

    107
    Install the app to use these features.
    Mute Barry Browne
    Favourite Barry Browne
    Report
    Jan 27th 2023, 12:25 PM

    Moved back to AIB after some years with KBC & free banking. AIB are a shambles, made multiple errors costing me money when simply trying to update a Direct debit for THEIR own loan. Had to re-register my a\c for mobile this morning & it was still a mess. Bring back KBC!

    58
    Install the app to use these features.
    Mute Jonathan
    Favourite Jonathan
    Report
    Jan 27th 2023, 1:11 PM

    There’s a lot to be said for a mattress

    44
    Install the app to use these features.
    Mute Charles Barker
    Favourite Charles Barker
    Report
    Jan 27th 2023, 12:31 PM

    Me too. So that’s 409 people.

    25
    Install the app to use these features.
    Mute Keth Warsaw
    Favourite Keth Warsaw
    Report
    Jan 27th 2023, 3:56 PM

    Card for the week, cash for the weekend. Cash don’t leave no trail, baby.

    14
    Install the app to use these features.
    Mute Chris Isactor
    Favourite Chris Isactor
    Report
    Jan 28th 2023, 2:43 PM

    @Keth Warsaw: Soon, you will not be allowed to have fun, at all.

    1
    Install the app to use these features.
    Mute Richard Egan
    Favourite Richard Egan
    Report
    Jan 27th 2023, 3:56 PM

    It is not resolved, I’m still locked out of my account

    14
    Install the app to use these features.
    Mute Keth Warsaw
    Favourite Keth Warsaw
    Report
    Jan 27th 2023, 3:59 PM

    @Richard Egan:

    Some of these might work….
    Close , then re-open browser.
    Try another browser.
    Empty cache…try again.
    Reboot.

    8
Submit a report
Please help us understand how this comment violates our community guidelines.
Thank you for the feedback
Your feedback has been sent to our team for review.

Leave a commentcancel

 
JournalTv
News in 60 seconds