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BANK OF IRELAND customers have been reporting problems with debit cards today.
It looks like the situation has now been resolved, but some card-holders said they were still experiencing problems paying for items this evening.
A customer care agent who spoke to TheJournal.ie at around 8pm said there had been a problem with point-of-sale transactions from around four this afternoon, and that there there was a still a backlog of payments being worked through.
Another customer care agent, who spoke to us shortly before 9pm, said they had been dealing with complaints earlier in the evening, but that the problem had been resolved.
A spokesperson for the bank said they had looked into the situation, and all cards were working as normal.
ATM transactions were unaffected by the glitch, but customers reported problems paying for items online or at shop tills.
Disgruntled Bank of Ireland customers have been taking to Twitter to voice their dissatisfaction…
There were similar problems with Permanent TSB cards last week — in that instance, the situation was also resolved within the space of a few hours.
I knew there was a problem. It’s actually been affecting my card for over six years. Glad it’s fixed.
The biggest problem BOI have got is the continued unwanted presence of that Boucher git.
This happened to me today in Aldi, the cashier tried to make me look like I couldn’t afford my items and held up the rest of the queue, he was so rude and condescending, not realizing that I could have bought the items a hundred times over and still had a nice bit in my account, I then went to Lidl and got the same stuff, had the same issue as the till but the cashier was very proactive and brought me to another till and my card seemed to work on the other machine there, she mentioned that they were having issues today, that difference in customer service between the two stores was unbelievable, I will be filing a complaint with Aldi, the more I have been thinking about how I was treated in the store compared to Lidl the more it annoys me.
All credit to Bank of Ireland’s debit cards, they’re back working now. ..
Turned out it was a Nigerian princess
I used my debit card today after 4pm and had no problem
I used mine at about 4 to pay for a meal and was declined. Slightly embarrassing as two others paid with cards and I thought my account had been scammed.
Should learn to carry cash in cash moments like this happen. It’s embarrassing to say the least
That’s the way a staff member in Aldi was trying to make me feel today but I knew my account balance so I didn’t care, also I’m overdue ordering a new bank card so I might order one tomorrow.
It happened to me in the supermarket with a q of ppl behind me staring at me…. was mortified… For a moment I thought I’m in red but only got paid Friday and didn’t spend nothing over weekend hardly so was wondering what was going on..
The banking reform project is going well then. Cash is king and always will be.
Happened to me too today. Girl in the shop was so unfriendly and just felt so embarrassed. At least the BOI credit card worked or else I would have had to abandon the shopping
All the time?!?!!!! Why do i have a feeling the banks are making money out of this?!
Because you are an extremely paranoid person who likes to feel outraged at relative inconvenience.
Maybe because your parents are cousins?
Shower of bankers…
BOI have made numerous fundamental blunders in recent times….I thought they were trying to regain our trust …
Fine them…money talks….10k€ for every embarrassing ‘declined’ they caused each customer! The glitches will be soon ironed out when they have to pay for each ‘non-transaction’!!
Hope the cancelled payments get removed from my account then !
Tried to pay for an air ticket that was available yesterday at 618 euro but was told card declined later in the day rang another travel agent but price they had was now 645 euro again declined called banking 365 and spent over an hour waiting to be put through to customer service and asker if they could set up a temporary payment link so I could make payment on line or if they could do an electronic payment for me was told no I have ended in having to ask a friend to buy a ticket for me with his credit card in the UK the price that had to be paid worked out at over 150 euro more expensive then the first quote this was for a long haul flight departing next day have the bank any responsibility to make compensation?
This actually started on Cyber Monday – I tried to buy football boots online and message kept coming up on screen saying my bank had declined my visa debit even though I had plenty of funds in my account!!! I gave up!
BOI seem to be having web site trouble this morning, and the issues from yesterday still not sorted !
Tried to pay for an air ticket that was available yesterday at 618 euro but was told card declined later in the day rang another travel agent but price they had was now 645 euro again declined called banking 365 and spent over an hour waiting to be put through to customer service and asker if they could set up a temporary payment link so I could make payment on line or if they could do an electronic payment for me was told no I have ended in having to ask a friend to buy a ticket for me with his credit card in the UK the price that had to be paid worked out at over 150 euro more expensive then the first quote this was for a long haul flight departing next day have the bank any responsibility to make compensation?
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