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Explainer: What the Bank of Ireland branch closure means for customers

The bank has said most of the impacted branches do not offer a counter service.

THIS MORNING BANK of Ireland announced plans to close 88 branches in Ireland and a further 15 in Northern Ireland.

The decision will see banking services move to hundreds of Post Offices around the country. 

Which branches are to close?

A list of the impacted branches was published today. They were confirmed as:

Carlow

  • Boris
  • Tullow

Cavan

  • Arva
  • Cootehill
  • Kingscourt

Clare

  • -Kilkee
  • -Miltown Malbay
  • Tulla

Cork

  • Cork Institute of Technology
  • Glanmire
  • Bantry
  • Cobh
  • Dunmanway
  • Kanturk
  • Millstreet
  • Michelstown
  • Youghal

Donegal

  • Bunbeg
  • Bundoran
  • Dungloe
  • Glenties
  • Moville

Dublin

  • James Street
  • Law Library
  • Phibsboro
  • Ballycoolin
  • Killester
  • Merrion Road
  • Rathmines
  • Ballyfermot

Galway

  • Ballygar
  • Dunmore
  • Oughterard

Kerry

  • Castleisland
  • Kilorglin
  • Tralee IT

Kildare

  • Celbridge
  • Kilcullen
  • Leixlip – HP/Intel
  • Monasterevin

Kilkenny

  • Callan
  • Graiguenamanagh
  • Thomastown
  • Urlingford

Laois

  • Durrow
  • Mountrath
  • Rathdowney

Leitrim

  • Drunshambo
  • Manorhamilton

Limerick

  • Abbeyfeale
  • Askeaton
  • Bruff
  • Caherdavin
  • Rathkeale
  • Roxboro
  • University of Limerick

 

Longford

  • Granard

Louth

  • Dunleer

Mayo

  • Ballyhaunis
  • Charlestown
  • Kiltimagh

Meath

  • Athboy
  • Enfield
  • Ratoath

Monaghan

  • Castleblayney
  • Clones

Offaly

  • Banagher
  • Clara
  • Edenderry

Roscommon

  • Elphin
  • Strokestown

Sligo

  • Ballymote
  • Tubbercurry

Tipperary

  • Cahir
  • Cashel
  • Templemore

Waterford

  • Ardkeen
  • Kilmacthomas
  • Lismore

Westmeath

  • Athlone IT
  • Castlepollard
  • Kinnegad
  • Moate

Wexford

  • Rosslare
  • Taghmon

Wicklow

  • Carnew
  • Rathdrum
  • Tinahely

The following Northern Ireland branches will also be closed:

  • Ballymena
  • Banbridge
  • Belfast Lisburn Road
  • Belfast Ormeau Road
  • Belfast University Road
  • Crossmaglen
  • Derry Strand Road
  • Downpatrick
  • Dungannon
  • Keady
  • Limavady
  • Lisburn
  • Lisnaskea
  • Portadown
  • Strabane

Bank of Ireland said these branches are predominantly self-service locations which do not offer a counter service. 

When will they close?

None of these branches will close in the next six months. The first set of closures will begin from September.

If my local branch closes, where am I to go for services?

The bank has agreed a new partnership with An Post which will offer customers a range of banking services at over 900 locations. These services will include the withdrawal of cash and lodgement of both cash and cheques.

Banking at An Post will be available before branches close. You can find your local Post Office here.

In a small number of locations where there is no alternative ATM available, Bank of Ireland will maintain an ATM.

Do I have to do anything?

Bank of Ireland has said there is no change to day-to-day banking or to any customer’s products (accounts, loans, mortgages etc). The bank will write to impacted customers at least two months before the branch closes either by email or a letter.

The email or letter will let you know when the branch is due to close and to which branch your accounts will be transferred, as well as details on how to continue to access your accounts. 

The Competition and Consumer Protection Commission (CCPC) said today the announcement should not affect deposits held with the bank and other services offered as many of these services are not dependent on the bank’s physical premises being open. 

Bank of Ireland has said there will be no change to your existing account number, sort code or IBAN. 

Any direct debits or standing orders you have set up will remain in place.

If you have submitted an application for a mortgage the bank will continue to assess your application and these closures will not affect the drawing down of mortgages. 

What about older and vulnerable customers?

The Central Bank of Ireland said today it expects Bank of Ireland to provide impacted vulnerable customers with the assistance necessary to ensure they can retain full access to basic financial services, albeit in many cases at another branch location.

In many cases, the banking services may move to a local Post Office. Bank of Ireland has said branches that will close have a Post Office, on average, 500 metres away. 

The bank has a dedicated support line to answer questions for vulnerable customer and their carers: 1800 946 146

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9 Comments
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    Mute Big bad bull
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    Jun 2nd 2020, 7:13 PM

    22k would help a good few homeless families…

    148
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    Mute Patrick Agnew
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    Jun 2nd 2020, 7:17 PM

    @Big bad bull: they booted him out because he turned 66. They deserve to be hauled over the ropes for stupidity alone

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    Mute Dermot Foley
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    Jun 2nd 2020, 7:18 PM

    @Big bad bull: did you even read the article?
    How much money do you think the CEO of this company makes prior to discriminating against people aged 66?

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    Mute Dermot Foley
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    Jun 2nd 2020, 7:18 PM

    @Patrick Agnew: well said.

    30
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    Mute Cosmological
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    Jun 2nd 2020, 7:24 PM

    @Big bad bull:
    Big bad braindead, that’s all I have to say.

    16
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    Mute Ciarán Seosamh
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    Jun 2nd 2020, 7:37 PM

    @Big bad bull: silly answer, he had a fixed contract. So they unlawfully retired him, why should he be out of pocket because of negligence on management’s part.

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    Mute Aido
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    Jun 2nd 2020, 7:49 PM

    @Cosmological: Youte bleeding hilarious. Chapelles got nothing on you, pal

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    Mute john s
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    Jun 2nd 2020, 8:12 PM

    @Patrick Agnew: he hit retirement age.

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    Mute Cosmological
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    Jun 2nd 2020, 8:16 PM

    @Aido:
    Appreciated mate.

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    Mute Susan Noone
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    Jun 2nd 2020, 9:32 PM

    @john s: there is no retirement age as it’s discriminatory

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    Mute ÓDuibhír Abú
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    Jun 3rd 2020, 7:56 AM

    @Patrick Agnew: A need to ; Refocus! I would say.!!

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    Mute Sean
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    Jun 2nd 2020, 7:30 PM

    Age is a very blunt instrument as a measure of fitness alright. There are some 75 year olds who could do a triathlon and some 50 year olds who are completely crocked. It depends on his well you look after yourself combined with some genetic good fortune.

    130
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    Mute Earth Traveller
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    Jun 2nd 2020, 7:31 PM

    Hopefully other employers will take heed. Plenty of talk about diversity and inclusiveness but these don’t seem to apply when it comes more experienced, older workers.

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    Mute Jun Stone
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    Jun 2nd 2020, 8:52 PM

    @Earth Traveller: totally agree!

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    Mute Aunties
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    Jun 2nd 2020, 7:21 PM

    Old folks matter

    92
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    Mute Aido
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    Jun 2nd 2020, 7:51 PM

    @Aunties: More than young Aunties. Nothing but shots and sessions moths

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    Mute Niall Sheridan
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    Jun 2nd 2020, 8:02 PM

    First time I saw a plaintiff and defendant named on The Journal in WRC cases. I hope this is going to be the norm.

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    Mute Motherofthree
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    Jun 2nd 2020, 8:35 PM

    @Niall Sheridan: I think its a terrible invasion of privacy for the employee. Unless they have chosen to go public

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    Mute Motherofthree
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    Jun 2nd 2020, 8:34 PM

    These articles on WRC feel like such an invasion of privacy. Surely the employee has a right to anonymity. Even when the case is reported without naming names, the people close to the employee will more than likely know who they are and get all the juicy details.
    He already said he felt humiliated, does it need to be made public now too?
    These are private and sensitive matters for the person bringing the case, leave them be.

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    Mute Bartron5000
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    Jun 3rd 2020, 6:56 AM

    @Motherofthree: well he wont mind bit of publicity 22k in his back pocket

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    Mute Patrick Fennell
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    Jun 2nd 2020, 10:09 PM

    So called ” justice organisation” been hauled before the courts to be taught the true meaning of justice.Disgraceful discriminatory treatment of one of their workers.Charity sector no better than some of private sector.Pieta House equally as guilty with the recent unfair sacking of a large number of their staff.Think before you make any donation to any of these “charitable organisations”

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    Mute Justice Mickey
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    Jun 2nd 2020, 7:35 PM

    How many donations will go to pay for their stupidity?

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    Mute my name
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    Jun 2nd 2020, 7:50 PM

    @Justice Mickey: a lot less than pays €100k plus for a CEO

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    Mute Micheal S. O' Ceilleachair
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    Jun 3rd 2020, 2:01 AM

    I guess they lost focus!!!

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    Mute Mickomacko
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    Jun 3rd 2020, 1:50 AM

    Age and home location is a major factor in not offering candidates the opportunity to work with an organization.

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    Mute Bartron5000
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    Jun 3rd 2020, 6:54 AM

    Wonder will joe give any of his mons towards homelessness

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    Mute ÓDuibhír Abú
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    Jun 3rd 2020, 7:58 AM

    @Bartron5000: I’m afraid those people make a living out of; ‘Homelessness ‘, how Ironic.!!

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    Mute Konrad Murphy
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    Jun 3rd 2020, 10:45 AM

    So who ends up paying it . The donations ?

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