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LAST UPDATE | 16 Aug 2023
BANK OF IRELAND has said there will be “no customer detriment in relation to interest” for those who withdrew money from their accounts following a glitch with BOI’s online services.
When asked if customers who withdrew money they didn’t have from their accounts would be subject to interest rates or unauthorised overdraft fees, a BOI spokesperson said: “There will be no customer detriment in relation to interest in that scenario.”
In a separate statement this morning, BOI said it “fell far below” the expected standard following a widespread outage of its services yesterday.
BOI added that it restored its banking services overnight and apologised for the disruption caused following the glitch with BOI’s online services.
Large queues formed at ATMs across the country yesterday evening after rumours spread online that people were able to withdraw more money than they had available in their BOI accounts.
The Central Bank has also confirmed that it is ”monitoring the situation”.
“We are engaging with Bank of Ireland to ensure that any issues and errors identified are resolved for customers, and that it is doing all it can to ensure customers expectation of a high quality, uninterrupted service is met,” said a Central Bank spokesperson.
The Central Bank advised customers to contact Bank of Ireland in the first instance if they have concerns about their service.
Gardaí in numerous locations across the country were deployed to ATMs, with a garda spokesperson telling The Journal today that their direction was to ensure public order and public safety after becoming aware of large queues forming and an issue at a financial institution.
The bank said this morning that its mobile banking app and 365Online service are working again.
Following the outage yesterday, the App and 3650nline are back working again. Overnight payments to accounts may appear throughout the day. We sincerely apologise for the disruption this outage caused - we know it fell far below the standards our customers expect from us.
— Bank of Ireland (@talktoBOI) August 16, 2023
BOI also said this morning that all services should be available to its customers this morning and that overnight payments may appear in customers’ accounts today.
The statement said: “Yesterday a technical issue impacted a number of Bank of Ireland’s services. Our teams restored these services overnight and all services are available to customers this morning. Overnight payments to accounts may appear throughout the day.
“We are aware that the technical issue meant some customers were able to withdraw or transfer funds above their normal limits. These transfers and withdrawals will be applied to customers accounts today.”
Its statement added: “We urge any customer who may find themselves in financial difficulty due to overdrawing on their account to contact us.
“We sincerely apologise for the disruption this outage caused – we know we fell far below the standards our customers expect from us.”
As queues formed at ATMs, it is understood that Gardaí were handling the queues at ATMs across the country on a case-by-case basis overnight.
Gardaí began to clear people from some ATMs on foot of information from Garda command and control centres in a number of regions.
In some instances, they blocked access to ATMs, with images online showing members stationed outside bank machines.
While gardaí deny that there was any national directive, there were calls from command and control centres in at least three regions which led to gardaí dispersing queues and restricting access at some ATMs. A spokesperson for An Garda Síochána insisted those decisions were taken locally and on a case-by-case basis.
It is unclear how many ATMs were subject to garda patrols last night. It is understood the first call came through the Galway command and control centre in the Western Region, before similar information being given to stations in other regions.
The Journal understands that the call from command and control in Cork led to deployments across some locations in at least one other county in Munster.
Amid the late-night actions yesterday, a garda spokesperson said An Garda Síochána wanted to “remind people of their personal responsibility in carrying out their personal banking”.
The added: “An Garda Síochána are aware of an unusual volume of activity at some ATM machines across the country.
“An Garda Síochána are also aware of issues relating to certain financial institutions today.
“An Garda Síochána will remind people of their personal responsibility in carrying out their personal banking.”
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Chris Evans more than twice as much as Graham Norton!? There’s more than sexism going on there!
@John Walker: You should bear in mind that that doesn’t include his talk show.
The BBC pay his Production Company which then pays him (or he pays himself…….. if you know what I mean).
I suspect that’s a damn GOOD salary over and above his actual BBC salary.
@John Walker:
Chris Evans is an irrepressible genius, he’s ginger, he’s original, creative, cutting edge, climbing the greasy pole of stardom trough sheer force of personality, money is not his goal, he’s already blown 80 million on cars and booze, when he began dating Billy Piper he bought her a silver Ferrari full of roses, she couldn’t even drive, Chris is car crash TV, when he gets bored he goes drinking and gets sacked then starts again, Chris personifies the idiom ‘You can’t keep a good man down’.
Compared to Chris Graham Norton is pure tedium.
@John Walker: being a good negotiator?
“The BBC’s highest paid woman is Claudia Winkleman”
Who? Exactly.
I 100% agree with equal work for equal pay. But you can’t compare salaries for people who have different levels of exposure, higher ratings, and different jobs on different shows. That’s not comparing like with like.
The only fair comparison here would be to compare 2 BBC news readers – since they actually have the same job on the same show & do the same amount of work.
@Conor Byrne: When you look at the likes of Chris Evans and Graham Norton who both had successful radio and TV shows last year when these contracts were paid. The large salaries they can command are based soley around their personalities rather than something like a large popular show like Come Dancing which, though popular, is not centered around any one personality.
For this reason the “stars” can command the big money and, rightly or wrongly, that’s just the way it is. Inevitably this will be compared to America where the “Stars” can command many times these salaries and women like Oprah and Judge Judy Sheindlin earn vast sums us mere mortals can only dream of. It’s not sexism, it’s just business, and the entertainment business is cut throat.
Jaysus, when Tubridy and Duffy and company hear about this there is bound to be a strike. They aren’t on anywhere near that cash
@Nick Allen: per head of listenership and population, the BBC presenters are on less than their RTE counterparts.
@Nick Allen:
Given the difference in population,shouldn’t Duffy,Untidy,etc be on a fifteenth of what Norton(a real presenter ) makes..around 60,000 seems fair..
@Dermot Lane: Yes – but there are dozens and dozens of stations, from regional to specialist.
@Nick Allen: the Tv licence isnt been used to pay the BBC crew tho, and there would be a slightly higher viewship for the BBC than RTE
@Fank Pulman: true but Evans gets 15 million on BBC
That’s F ing Scandalous!!!
Chris Evans £2million++ He should be pushed onto some obscure satellite tv channel somewhere not paid that much for nothing!
@Dub_Right: Evans entertains over twice the population of our country – everyday on BBC radio, as well as a good few here!!
@Dub_Right: i dont like him at all, he was a disaster on top gear but he has 15 million listeners !
@Dub_Right: Probably includes his Top Gear contract for the year in question.
@Fank Pulman: Evans has over 15 million listeners.
Claudia Winkleman earns almost half a million £££ per year – utterly mind boggling.
@John Ryan:
She spends almost as much on makeup to be fair
I see Graham’s agent negotiating a healthy pay rise at the next contract discussions
@Nick Allen: Doubt it, he get’s paid for his talk show via his Production company. His BBC salary would be for things like Eurovision etc.
Probably the best broadcasting organisation in the world. It won’t stop wingers here winging though.
How much is Bana of Aleppo on? The young girl ‘tweeting’ from Aleppo in Syria about the bad man Assad; a story pushed by the BBC and most other MSM? All the while her father was a local nusra man(terrorist) and her mother, an English teacher, put words in the little girls tweets and used her daughter as a propaganda tool against the Assad Government.
http://21stcenturywire.com/2017/07/18/uk-column-news-western-media-continue-to-cash-in-on-the-bana-of-aleppo-myth/
The BBC have always done lite entertainment well. Well done. However on the other side, they have been instrumental in the death and destruction of millions of people across the world in Afghanistan, Iraq, Libya, and Syria, as lead propagandists for the industrial military complex of the UK and US and their allies.
I’m sorry but what does Chris Evans actually do for the BBC?
@Sorcha Hendry:
Brings in 15 million listeners to his radio show.
Actually, it’s just over 9 million, but I take your point.
@Tweety McTweeter: Good radio show it is too – I’m still listening to BBC Radio 2 all day at work (except for Jeremy Vine, podcasts fill that gap) since last Christmas – great music choice (with minimal repeats!), the lack of sports news and, especially, ads, means I would never go back to Irish commercial radio. The pay mentions today may be high in some cases, but is more than justified in most, especially when competing with attempted poaching by the commercial sector.
Got to love Linekar. King of the cheesy pun.
@methodical2020:
The BBC make some great programs for both TV and radio
Is nobody gonna mention Stephen Nolan being one of the highest paid in the UK 400-499,000 per year!?! You know Nolan, the fat guy on BBC NI that shouted at a politician via video link on that Miriam Callaghan show a while back…How is his wage justified?
@Meanderingsz: He broadcasts every week day on BBC Radio Ulster, BBC Radio 5 Live from Thursday to Sunday and presents his own live TV show from Belfast!
Happily his weight doesn’t effect the excellent content of his shows.
Jaysus Ryan Turbidity is a bargain – sponsored by RTE
How can RTE keep our stars , when the BBC is paying ‘proper’ salaries ? Please dont send this article to Tubbs or Marian ….
That’s Racist
@Jonathan Stapleton: The other BBC.
LOL! Comments of the week.
Chris Evans and Graham Norton worth every pound
Is it any wonder the toothy chap can buy Ferraris at 20 million a pop
The mind boggles
When will we see how much we pay our creaturs?? And when will they get reasonable rates?
The real question here is who the hell is Jermey Vine?
@Daniel Murray: BBC Radio 2 show between 12 and 2 weekdays. I listen to Radio 2 every day at work, but I skip his slot with podcasts – not my scene, but he’s obviously popular enough in the UK.
And linekar still feels the need to advertise crisps
Gary Lineker on £1.7 million? There are footballers who…. oh wait. Sorry.
Pity they couldn’t have a Transfer Market like in the Soccer Leagues,
Turgid Tubridy needs to go there to get paid commensurate to his talents…
@George Salter: Guess why all the “stars” are still at RTE… actually, RT stood in for Graham Norton on his BBC Radio 2 show last year – not sure how it went, but I see that Alan Carr and Mel Sykes are doing it this year.
two fools to be honest……victims of ZIONIST extremism !!
How the hell can the BBC even employ that human disaster zone that is Victoria Derbyshire ? Every single human tragedy story is jumped upon and squeezed for every bit of drama and sensational aspect she can find….She,and her production team,are purveyors of human suffering and couldn’t give the tiniest of damns about the people in terrible situations that they cruelly exploit
Who cares . I for one haven’t heard of any of them in years . Let them off
to be honest what person in thier right mind give a f** about these two muppets ? seriously ? c’mon journal surely your better than this shiiiiiiiiite !!!
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