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A man wearing a protective face mask passes Brown Thomas on Grafton Street. PA

Virtually trying on make-up, and steaming clothes: Brown Thomas and Arnotts to 'fully' re-open next week

These include the option to pre-book visits, a ‘virtual queuing’ system, and a ban on touching or trying on beauty testers.

BROWN THOMAS ON Grafton Street and Arnotts are to fully reopen this Wednesday, 10 June following the government’s announcement to move to ‘Phase Two Plus’ next week.

Brown Thomas stores in Cork, Limerick, and Galway will fully reopen on Thursday; opening times will be 10.30am until 6pm.

Other major retailers such as Penneys and Ikea have also announced they will re-open stores with street access next week; with Penneys re-opening from Friday 12 June Ikea opening from tomorrow.

Health Minister Simon Harris urged people ahead of their reopening that just because shops are re-opening soon “doesn’t mean we all need to go at once”. 

Although the stores are reopening, those who wish to attend the stores are reminded that some strict measures will be in place to ensure their health and safety are protected. 

These include the option to pre-book visits, a ‘virtual queuing’ system, and a ban on touching or trying on beauty testers.

A number of measures in place in both Brown Thomas and Arnotts include: 

  • People will be able to pre-book visits into the stores via the Brown Thomas & Arnotts website. Walk-ins will be facilitated via a queuing system if necessary.
  • People can join a queue virtually and receive a text message when they are at the top of the virtual queue
  • Stores will operate at a reduced capacity, the number of customers will be electronically counted on entry and exit, and displayed on screens for customers to see.
  • New, larger beauty consultation areas have been created to allow for social distancing. A no-touch policy will be in place on beauty products, with testers available to view only.
  • There will be no staff contact with customers at make-up counters and no self-service tester brushes. 
  • People can virtually ‘try on’ make-up; both stores will have digital screens to allow people to ‘virtually’ assess how make-up appears on their skin.
  • All clothes will be steamed daily, customers can use fitting rooms, and clothes will be steamed after a person has tried them on. 

There will also be a free same-day home delivery service for customers who buy some larger items, to avoid them having to bring them on to public transport.

A ‘click & collect’ area will be at the Brown Thomas car park in Dublin, so customers can remain in their car to collect their purchases.

Brown Thomas is also offering virtual consultations and appointments can take place with women’s and menswear personal shoppers and stylists.

Arnotts customers will be able to shop for furniture virtually from next week.

“We have been planning the safe reopening of our stores for weeks and all necessary safety measures will be implemented prior to opening in compliance with government and HSE guidelines,” a statement said.

Donald McDonald, Managing Director of ‘Brown Thomas Arnotts’, said: “We are looking forward to welcoming our customers back to our beautiful stores where they will be able to shop our entire offer in a safe and inspiring way.

Customers will experience some differences in how things are done as we ensure the highest safety and hygiene standards are adhered to, but we are confident that our customers will enjoy the new innovations that we have introduced, which will make their shopping experience as seamless and enjoyable as ever.

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15 Comments
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    Mute George Vladisavljevic
    Favourite George Vladisavljevic
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    Sep 30th 2022, 12:12 PM

    Liquid natural gas, fracked gas, increased coal burning for power plants. Reopening of nuclear plants, shipping more and more natural gas, oil and coal from around the world, mostly due to Russia’s invasion of Ukraine, and we are going to get penalised and fined for the peatlands.

    Someone really needs to grow a pair and tell the EU Commision to sod off and that we are living in very challenging times.

    271
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    Mute Ciaran O'Mara
    Favourite Ciaran O'Mara
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    Sep 30th 2022, 12:24 PM

    @George Vladisavljevic: I disagree. Ireland has broken the law for many years. We were warned in 2011 to stop it. The Commission has been far to slow in enforcing the rules. It is shameful that we won’t protect our own heritage.

    98
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    Mute Alan Kenny
    Favourite Alan Kenny
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    Sep 30th 2022, 12:55 PM

    @Ciaran O’Mara: They have been happy to pay the fine due to VRT. Ah sure why don’t they buy some energy credits. It’s a shambles, designed by people who will never be affected by their policies

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    Mute Peter Donoghue
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    Sep 30th 2022, 2:55 PM

    @Ciaran O’Mara: define what you mean by heritage ?

    19
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    Mute Urban Living Dublin
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    Sep 30th 2022, 3:22 PM

    @Peter Donoghue: natural heritage perhaps? Our greatest sources of biodiversity and largest carbon sinks?

    13
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    Mute Gavin Tobin
    Favourite Gavin Tobin
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    Sep 30th 2022, 6:44 PM

    @George Vladisavljevic: no someone needs to stand up to greedy culchies wrecking SACs

    8
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    Mute Alan Kenny
    Favourite Alan Kenny
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    Sep 30th 2022, 12:21 PM

    Bord Na Monas industrial scale cutting of the bogs has caused this. Now the farmer suffers. Always the way.

    110
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    Mute Dave Barrett
    Favourite Dave Barrett
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    Sep 30th 2022, 1:33 PM

    Keep cutting lads. Centuries old custom of heating dwellings

    107
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    Mute Michael Keegan
    Favourite Michael Keegan
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    Sep 30th 2022, 2:32 PM

    @Dave Barrett: when are the disadvantaged in Dublin getting their turf

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    Mute Urban Living Dublin
    Favourite Urban Living Dublin
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    Sep 30th 2022, 3:20 PM

    @Dave Barrett: no more modern amenities for you so. Replace that Avensis with a horse and cart and pull the copper wire out of your house, candles only from now on. And wait, what are you doing on the Journal.ie? Shouldn’t you be sending handwritten letters to the Dublin Penny Journal instead?

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    Mute Peter Donoghue
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    Sep 30th 2022, 2:49 PM

    Friends of Irish Environment (FIE) have little to be at !! .. reporting people . What active activity are they ever engaged in ? .
    As for the EU – We the people of Ireland should have the right to make and enforce our own rules, instead of a band of Nazi’ shoving legislation down our throats

    73
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    Mute Daniel Morrissey
    Favourite Daniel Morrissey
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    Sep 30th 2022, 7:51 PM

    An absolute farce… all about control from the EU.. stop cutting the turf lads.. we need your carbon credits for the data centres…
    Off topic… Will the Italian’s make an attempt at getting out of the EU…

    35
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    Mute Kenny Hyslop
    Favourite Kenny Hyslop
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    Sep 30th 2022, 1:22 PM

    Arrest the people doing it, take their companies, close them down and put them in prison.
    Oh no wait, this is Ireland.
    Do nothing and say you can’t fix it overnight, 12 years later.

    31
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    Mute Ken Red
    Favourite Ken Red
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    Sep 30th 2022, 8:54 PM

    What ever about people burning for heat, their is also the industrial scale harvesting of peat for gardens in the UK Westfield and others

    10
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