Support from readers like you keeps The Journal open.
You are visiting us because we have something you value. Independent, unbiased news that tells the truth. Advertising revenue goes some way to support our mission, but this year it has not been enough.
If you've seen value in our reporting, please contribute what you can, so we can continue to produce accurate and meaningful journalism. For everyone who needs it.
THE CENTRAL BANK says it is “concerned” by the findings of an inspection they carried out in to how insurance companies deal with customers and their claims for water and flood damage.
The Central Bank of Ireland today published its findings from a themed inspection into household property claims resulting from water damage. They said they considered such a specialised report appropriate given the increased frequency of floods in recent years.
Claims
The report identified a number of shortcomings by the insurance companies. They stated there was weak oversight and controls over outsourced claims handling or loss adjusters and in isolated incidences there was potentially unfair settlement.
The also found that there was poor transparency in policy documentation and a lack of consumer awareness of the terms and conditions of their policies.
The Central Bank said there was also a lack of transparency around the practice of insurers retaining a portion of the agreed settlement, which was typically 30 per cent, until reinstatement has been completed and final invoices have been submitted (known as retention) and the extent to which consumers are not claiming the portion retained.
Advertisement
They added they were also concerned about the appropriateness of building insurance sold to some apartment owners.
Lack of transparency
Director of Consumer Protection, Bernard Sheridan said:
We are concerned by the findings of this inspection which has identified a lack of controls when using third parties to handle claims, a lack of transparency around the claims retention policy and policy terms that consumers need to be aware of at time of purchase and when making a claim.
We also considered that policy booklets contained a number of terms and conditions which may not be fair or transparent to consumers.
Today the Central Bank is issuing an industry letter to insurers, drawing attention to the inspection’s findings and emphasising their requirement to be in full compliance with the code of conduct when handling claims.
Following the review, they said they were following up directly with the insurers inspected to ensure issues are addressed and further investigations of specific issues is appropriate in some cases, they said.
Review and improve controls
Insurers are being instructed to review and improve controls over third party service providers, to review policy documentation to ensure terms identified are fair and transparent and that material information such as the practice of retention is included.
The Central Banks said that some insurers are already taking corrective action in respect of the transparency of their policy documentation, while they said the practice of retentions is an issue that the Central Bank intends to further engage with the industry on, to ensure the best interests of consumers are protected.
Readers like you are keeping these stories free for everyone...
A mix of advertising and supporting contributions helps keep paywalls away from valuable information like this article.
Over 5,000 readers like you have already stepped up and support us with a monthly payment or a once-off donation.
Who makes this kinda stuff up? I really don’t understand the mentality of the type of people who would go out of their way to play on people’s fears with a view to stealing from them (information, bank details, whatever).
@lambda sensor: I agree, but if it is a text message it should have a source number so the telephone operators should be able to pass on the information to the gardai. I assume it is an offence to impersonate a government or state (or any) organisation.
Jail without access to the internet for the duration to these scam individuals. If coming from abroad then block the foriegn operators numbers from all texts and calls to Ireland
The telecom operators can be very quick to protect themselves but are lacking in protecting it’s customs. Bet they could stop all texts with the link in it and other scams but for some reason they seem slow to act. Yet social media platforms can stop the spread and remove stuff if needed.
@Niall Ó Cofaigh: There are many SIM card providers out there now so it would be very difficult to track things back to the source. With GSM cards being so cheap and easy to use plus the availability of GSM application SIM cards it is a very simple thing to setup a PC controlled system which will spit out messages all day. Those messages are not even sent from a standard off the shelf phone.
@David Corrigan: I have no doubt that they are almost certainly run from a device and not single composed messages in most cases and might be hard to trace back – ISP logs could help. But even if the guys could not be stopped the mobile operators could stop messages based upon content unless they have now encrypted plain text messages. We can then go to the ISP to block access to that link. Or do what they did in the USA, do a DNS redirected.
When telecom sites were replicated and phishing sites created to mimic them these sites were blocked or unhosted within 30 minutes – so it is possible to block access and prevent too much harm being done.
@Niall Ó Cofaigh: it can be configured in a way that you only see the name of the sender (the name they give themselves) like when you get a text message from your bank with a one time password to login. The sender in turn can be located abroad.
@Niall Ó Cofaigh: the whole world is seeing cyber theft and scams it is not unique to telcos that you allege ( wrongly ) that are sitting back and not taking action – there is an enormous amount of money and effort and resources spent by operators to try shut down scams – unfortunately once the the internet has been opened to all the smartfones then these challenges get more and more difficult – it is not as straight forward as blocking a call ( I work in this field )
It would actually be straightforward, but would block advertising companies. These are sent by international SMS relays, and it would take 5 seconds to turn on a block if no number or name present.
Ah any close contact of a positive case would know this is fake . 24 days not one call from HSE. Luckily I contacted my contacts myself . Everybody in same circumstances should do it . If you know you’ve been exposed , contact the people you were with and tell them to quarantine and call their GP. Same if you’re a positive case . Otherwise it’s “ waiting for Godot”.
Harris on US mission to protect jobs as Martin breathes sigh of relief after surviving Trump
3 hrs ago
1.6k
moving day
McIlroy tied for fifth despite Saturday struggles at The Players Championship
The 42
3 hrs ago
837
1
Yemen
Trump announces 'decisive and powerful military action' as strikes start in Yemen
Updated
7 hrs ago
55.1k
Your Cookies. Your Choice.
Cookies help provide our news service while also enabling the advertising needed to fund this work.
We categorise cookies as Necessary, Performance (used to analyse the site performance) and Targeting (used to target advertising which helps us keep this service free).
We and our 157 partners store and access personal data, like browsing data or unique identifiers, on your device. Selecting Accept All enables tracking technologies to support the purposes shown under we and our partners process data to provide. If trackers are disabled, some content and ads you see may not be as relevant to you. You can resurface this menu to change your choices or withdraw consent at any time by clicking the Cookie Preferences link on the bottom of the webpage .Your choices will have effect within our Website. For more details, refer to our Privacy Policy.
We and our vendors process data for the following purposes:
Use precise geolocation data. Actively scan device characteristics for identification. Store and/or access information on a device. Personalised advertising and content, advertising and content measurement, audience research and services development.
Cookies Preference Centre
We process your data to deliver content or advertisements and measure the delivery of such content or advertisements to extract insights about our website. We share this information with our partners on the basis of consent. You may exercise your right to consent, based on a specific purpose below or at a partner level in the link under each purpose. Some vendors may process your data based on their legitimate interests, which does not require your consent. You cannot object to tracking technologies placed to ensure security, prevent fraud, fix errors, or deliver and present advertising and content, and precise geolocation data and active scanning of device characteristics for identification may be used to support this purpose. This exception does not apply to targeted advertising. These choices will be signaled to our vendors participating in the Transparency and Consent Framework.
Manage Consent Preferences
Necessary Cookies
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then these services may not function properly.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not be able to monitor our performance.
Store and/or access information on a device 109 partners can use this purpose
Cookies, device or similar online identifiers (e.g. login-based identifiers, randomly assigned identifiers, network based identifiers) together with other information (e.g. browser type and information, language, screen size, supported technologies etc.) can be stored or read on your device to recognise it each time it connects to an app or to a website, for one or several of the purposes presented here.
Personalised advertising and content, advertising and content measurement, audience research and services development 141 partners can use this purpose
Use limited data to select advertising 111 partners can use this purpose
Advertising presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type or which content you are (or have been) interacting with (for example, to limit the number of times an ad is presented to you).
Create profiles for personalised advertising 83 partners can use this purpose
Information about your activity on this service (such as forms you submit, content you look at) can be stored and combined with other information about you (for example, information from your previous activity on this service and other websites or apps) or similar users. This is then used to build or improve a profile about you (that might include possible interests and personal aspects). Your profile can be used (also later) to present advertising that appears more relevant based on your possible interests by this and other entities.
Use profiles to select personalised advertising 83 partners can use this purpose
Advertising presented to you on this service can be based on your advertising profiles, which can reflect your activity on this service or other websites or apps (like the forms you submit, content you look at), possible interests and personal aspects.
Create profiles to personalise content 38 partners can use this purpose
Information about your activity on this service (for instance, forms you submit, non-advertising content you look at) can be stored and combined with other information about you (such as your previous activity on this service or other websites or apps) or similar users. This is then used to build or improve a profile about you (which might for example include possible interests and personal aspects). Your profile can be used (also later) to present content that appears more relevant based on your possible interests, such as by adapting the order in which content is shown to you, so that it is even easier for you to find content that matches your interests.
Use profiles to select personalised content 34 partners can use this purpose
Content presented to you on this service can be based on your content personalisation profiles, which can reflect your activity on this or other services (for instance, the forms you submit, content you look at), possible interests and personal aspects. This can for example be used to adapt the order in which content is shown to you, so that it is even easier for you to find (non-advertising) content that matches your interests.
Measure advertising performance 132 partners can use this purpose
Information regarding which advertising is presented to you and how you interact with it can be used to determine how well an advert has worked for you or other users and whether the goals of the advertising were reached. For instance, whether you saw an ad, whether you clicked on it, whether it led you to buy a product or visit a website, etc. This is very helpful to understand the relevance of advertising campaigns.
Measure content performance 60 partners can use this purpose
Information regarding which content is presented to you and how you interact with it can be used to determine whether the (non-advertising) content e.g. reached its intended audience and matched your interests. For instance, whether you read an article, watch a video, listen to a podcast or look at a product description, how long you spent on this service and the web pages you visit etc. This is very helpful to understand the relevance of (non-advertising) content that is shown to you.
Understand audiences through statistics or combinations of data from different sources 74 partners can use this purpose
Reports can be generated based on the combination of data sets (like user profiles, statistics, market research, analytics data) regarding your interactions and those of other users with advertising or (non-advertising) content to identify common characteristics (for instance, to determine which target audiences are more receptive to an ad campaign or to certain contents).
Develop and improve services 83 partners can use this purpose
Information about your activity on this service, such as your interaction with ads or content, can be very helpful to improve products and services and to build new products and services based on user interactions, the type of audience, etc. This specific purpose does not include the development or improvement of user profiles and identifiers.
Use limited data to select content 38 partners can use this purpose
Content presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type, or which content you are (or have been) interacting with (for example, to limit the number of times a video or an article is presented to you).
Use precise geolocation data 46 partners can use this special feature
With your acceptance, your precise location (within a radius of less than 500 metres) may be used in support of the purposes explained in this notice.
Actively scan device characteristics for identification 27 partners can use this special feature
With your acceptance, certain characteristics specific to your device might be requested and used to distinguish it from other devices (such as the installed fonts or plugins, the resolution of your screen) in support of the purposes explained in this notice.
Ensure security, prevent and detect fraud, and fix errors 90 partners can use this special purpose
Always Active
Your data can be used to monitor for and prevent unusual and possibly fraudulent activity (for example, regarding advertising, ad clicks by bots), and ensure systems and processes work properly and securely. It can also be used to correct any problems you, the publisher or the advertiser may encounter in the delivery of content and ads and in your interaction with them.
Deliver and present advertising and content 97 partners can use this special purpose
Always Active
Certain information (like an IP address or device capabilities) is used to ensure the technical compatibility of the content or advertising, and to facilitate the transmission of the content or ad to your device.
Match and combine data from other data sources 72 partners can use this feature
Always Active
Information about your activity on this service may be matched and combined with other information relating to you and originating from various sources (for instance your activity on a separate online service, your use of a loyalty card in-store, or your answers to a survey), in support of the purposes explained in this notice.
Link different devices 53 partners can use this feature
Always Active
In support of the purposes explained in this notice, your device might be considered as likely linked to other devices that belong to you or your household (for instance because you are logged in to the same service on both your phone and your computer, or because you may use the same Internet connection on both devices).
Identify devices based on information transmitted automatically 86 partners can use this feature
Always Active
Your device might be distinguished from other devices based on information it automatically sends when accessing the Internet (for instance, the IP address of your Internet connection or the type of browser you are using) in support of the purposes exposed in this notice.
Save and communicate privacy choices 68 partners can use this special purpose
Always Active
The choices you make regarding the purposes and entities listed in this notice are saved and made available to those entities in the form of digital signals (such as a string of characters). This is necessary in order to enable both this service and those entities to respect such choices.
have your say