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Childline answered 381,000 calls, texts and online messages from children last year

72% of phone calls answered by the charity came from males.

MORE THAN 381,000 calls, text and online messages were answered last year by the ISPCC’s Childine service.

According to the charity’s annual report, published today, volunteers had over 1,000 different phone conversations a day with children and young people all over Ireland.

This is a slight decrease on last year’s figure, but the helpline’s online and text options recorded a 33% increase in numbers. Over 11,000 new users registered for Childline’s online service for the first time in 2017.

In total, there were 381,911 contacts answered.

Issues pertaining to personal life (43%), abuse and welfare (15%) and relationships (10%) were most frequently raised by children and young people who engaged in two-way interaction contacts with the helpline service in 2017. Of the total number of two-way interaction phone calls answered by Childline in 2017, 72% came from males and 26% came from females.

Conversely, boys accounted for just 16% of those who engaged in two-way interaction contacts to the service by text and just 25% of those who chatted with Childline online, while girls made up 62% of text service users and 75% of online chat users respectively.

Childline answered 28,714 two-way interaction contacts in relation to abuse and welfare and an additional 3,122 calls in relation to substance use and abuse.

ISPCC CEO Grainia Long said the majority of contacts to the chairty helpline come when children, “regrettably, have no access to social workers and may have no-one else to call”.

“That remains the case today, as it was in 2017, and so we renew our calls for all-of-government consensus to prioritise child protection in this area.”

Long said the increase recorded this year in the number of contacts to our online service options is “indicative of the changing nature of children’s behaviour – as more and more children use online services, we need to ensure that we are meeting their needs”.

“We need to ensure that we can be there for every child and young person in Ireland over the next 30 years and beyond, through whichever means they choose to use to get in contact. For this reason, Childline, with the support of the Vodafone Ireland Foundation, is investing substantially in a new digital platform for Childline. We will be launching this new service in 2018 as part of our 30th birthday celebrations.”

Long said volunteers donated over 55,645 hours to the ISPCC to enable it to run services last year.

“We have, however, experienced some difficulty over the past year in recruiting volunteers to support the Childline service. We would warmly welcome interest from anyone who believes they could, with the support of our comprehensive and excellent training and development programme, play the hugely important role of listening to children who contact Childline,” she said.

ISPCC Childline costs €3.5 million to run every year and relies on public and corporate support for over 90% of this funding.

“We are very grateful, thus, for the generosity shown to ISPCC Childline by several companies in Ireland and by members of the public the length and breadth of the country who donate to our various campaigns run throughout the year.”

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    Mute Barton Hill
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    Dec 2nd 2016, 9:37 PM

    I seem to remember a man who looked remarkably like Willie O’Dea behind the decks at a Rubberbandits gig at The Picnic six or seven years ago. He was pretty out of it, so maybe he’s forgotten, but he did a great job that night..

    127
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    Mute Fear Uisce
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    Dec 2nd 2016, 9:28 PM

    I see Hugh has made it back. In one form or another

    100
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    Mute Tony Canning
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    Dec 2nd 2016, 9:41 PM

    If he’s taking requests I’m hoping there is a flood of them for him to do his job….

    102
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    Mute sparky
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    Dec 2nd 2016, 9:48 PM

    He’s back alright “SOCIAL PROTECTION MINISTER “and Leo Varadkar..so who is the Minster for social protection. .

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    Mute ciaran
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    Dec 2nd 2016, 10:53 PM

    @Fear Uisce: never left

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    Mute @mdmak33
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    Dec 2nd 2016, 9:36 PM

    There’s the problem,fg want to be celebrities,leo was never away from the camera when health minister.no wonder health services are in the gutter.this also shows RTE cosiness with fg,no wonder people are not getting the proper truth.

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    Mute Symbolism
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    Dec 2nd 2016, 9:25 PM

    It’ll keep him off the telly

    74
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    Mute Marc McFachir
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    Dec 3rd 2016, 1:25 AM

    Touché

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    Mute Michael Treacy
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    Dec 2nd 2016, 9:41 PM

    Is this the Willie O’Dea who has been writing a column praising himself on the Sindo for decades?

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    Mute winston smith
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    Dec 2nd 2016, 9:26 PM

    Me tinks the media are playing this for all it’s worth…it’s a non story.

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    Mute Kerry Blake
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    Dec 2nd 2016, 10:37 PM

    @winston smith: I agree Leo isn’t worth the ink and paper this story is consuming.

    33
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    Mute winston smith
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    Dec 2nd 2016, 10:46 PM

    Kerry, not sure about that but in general the public are interested in politicians lives outside of their regular jobs and what is the harm.

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    Mute ciaran
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    Dec 2nd 2016, 11:06 PM

    @winston smith: so apt…
    “look at you in your leather jeans actin all normal like the rest of us” – adam n paul

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    Mute Ernie Gallagher
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    Dec 3rd 2016, 2:22 AM

    @winston smith: Hardly. In a country with a very real and serious homeless and poverty crisis, and the one supposed to be taking care of, and ‘protecting’ those facing a cold, dark Christmas, is off doing a DJ nixer.
    If it wasn’t so serious, it’d make for an outlandish sitcom.

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    Mute winston smith
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    Dec 3rd 2016, 5:53 PM

    Politicians and the state can’t solve ALL our problems and even those they can, not overnight…politics is a balancing act when we have limited resources. I am not homeless like the vast majority of people but I am working class, paying my way as best I can.

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    Mute Les Behan
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    Dec 2nd 2016, 10:04 PM

    Ah I see panto season has started early.

    42
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    Mute
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    Dec 2nd 2016, 10:46 PM

    Oh no it didn’t!

    39
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    Mute Les Behan
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    Dec 3rd 2016, 12:51 AM

    @: :-)

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    Mute Alois Irlmaier
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    Dec 3rd 2016, 2:57 AM

    @Les Behan: Chilly Willie and the F.G. Beanstalk with Leo trying to climb it with his ladder?

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    Mute Ivan Enoughofit
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    Dec 2nd 2016, 9:35 PM

    Leo the limelight . Still won’t be PM Ever

    42
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    Mute Poole Hyde
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    Dec 2nd 2016, 9:38 PM

    One homeless person dies on the streets that week and that “graveyard shift” comment will really come back to haunt him…. Anyway I thought Leo was off to Canada….

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    Mute Bobby Phelan
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    Dec 2nd 2016, 10:16 PM

    Its a hard to believe that those people are running this country its fooking despicable stuff

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    Mute simon o flaherty
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    Dec 2nd 2016, 9:33 PM

    The ridiculous right having a slap fight, and landing no political punches.

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    Mute ciaran
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    Dec 2nd 2016, 11:08 PM

    @simon o flaherty: brilliant

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    Mute Colette Kearns
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    Dec 3rd 2016, 1:03 AM

    Leo, this country is crying out for qualified doctors, & your pissing around now trying to not only be an excuse of a politician, but now your trying this! Get a grip man, you left collage years ago, time to grow up & decide what you want to be!

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    Mute HOTBank
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    Dec 3rd 2016, 6:43 AM

    I sumhow tink he was thought de difrents buteen your n you’re at collage do.

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    Mute Barra O Brien
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    Dec 3rd 2016, 1:03 AM

    Seeing as we took zappone the phoney, can the US not take Leo? Fair is fair.

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    Mute Alois Irlmaier
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    Dec 3rd 2016, 2:54 AM

    @Barra O Brien: Is she not an U.S. spy lol.

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    Mute michael walsh
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    Dec 3rd 2016, 9:57 AM

    She’s Canadian

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    Mute Alois Irlmaier
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    Dec 9th 2016, 2:41 AM

    @michael walsh: So a Canadian working as an U.S. spy, I blame NAFTA… just joking ;)

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    Mute mcgoo
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    Dec 2nd 2016, 9:32 PM

    Leo goes ‘Above and Beyond’

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    Mute Adrian
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    Dec 3rd 2016, 9:34 AM

    Leo thinks he’s some sort of rock star but he’s really just turning into a knob.

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    Mute Rockclimber55
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    Dec 3rd 2016, 11:31 AM

    There is a media love in with varadkar probably because he’s gay the rte liberal crowd think that’s cool.

    He’s a failed minister for Heath who’s only achievement of note was to make the blood supply marginally more risky.

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    Mute Maggie May
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    Dec 3rd 2016, 9:43 AM

    How was that bozo ever allowed in to politics. Passed a bike Guard on Grafton St. just now trying to rouse a homeless guy who wasn’t moving and in a doorway, two people have died already this Winter on the streets and this clown has time to spin disks for the laugh. That’s Fine Gael all over – me fein and more about me.

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    Mute Alois Irlmaier
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    Dec 3rd 2016, 2:54 AM

    Micky D was at Slane? God knows what music they play in the Dail bar? Who is there DJ anyway?
    Should play, Slap my TD up… lol.

    5
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    Mute Adrian
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    Dec 3rd 2016, 1:35 PM

    I’d say its “Money, Money, Money…..its a rich mans world”!

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    Mute Gerry Fallon
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    Dec 3rd 2016, 8:27 AM

    Wonder if Leo is planning to go to Ibiza to dee Jay? On a 3 year contract!

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    Mute Jimmyjoe Wallace
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    Dec 3rd 2016, 9:12 AM

    Willie could request ‘all the lies that I told you’

    4
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    Mute alan hopkins
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    Dec 3rd 2016, 11:33 PM

    He may as well work for RTÉ Leo does nothing anyway.

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    Mute Bren MC
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    Dec 3rd 2016, 11:08 PM

    What is Leo the minister for ?. I honestly don’t have a clue.

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    Mute Tomás Ó Briain
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    Dec 3rd 2016, 9:25 PM

    A government minister being a dj for self-publicity in his campaign to take over from Enda. Leo and Simon were vying earlier this year to give Councillors a pension, at our expense, so that they could each garner support for their leadership ambitions. Not a thought for the sick or God homeless!

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