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Children's Ombudsman warns of pandemic knock-on impacts as complaints surge almost 80%

Over half of the complaints in 2021 related to education.

THE OMBUDSMAN FOR Children’s Office saw a 79% increase in complaints last year, with a large proportion relating to challenges faced by children and their families during the Covid-19 restrictions.

In 2021 there were 2,126 complaints made to the Ombudsman for Children’s Office, with 908 of these directly related to Covid-19 issues, according to the Ombudsman’s annual report.

These issues included restrictions in schools, uncertainty surrounding the Leaving Certificate, facemasks and supports for children with disabilities.

The largest number of complaints (787) came from Dublin, followed by Cork (340), Galway (319) and Limerick (319). Over half of the complaints in 2021 related to education, with 10% of those relating to bullying.

“Children are often recognised for their ability to learn, to adapt, to endure difficulties, to recover and to accept change,” Ombudsman for Children Dr Niall Muldoon said ahead of the publication of the report later this morning.

“But even the strongest of us have our limits and in 2021 even the most resilient child was tested.

In 2021 children, and indeed the public services providing for them, had to simply ‘get on with it’. Children were expected to make-do with the stop-start nature of school, they were expected to make friends behind masks, and they were expected to accept the cancelled plans, the curtailed experiences.

“The impact of the past two years can be clearly seen in the issues being raised with the OCO and I expect that there will be a knock-on effect for years to come.”

He said an investment in children’s futures and commitment from government is needed to ensure the State does not miss the opportunity to do things better.

Case studies

A number of case studies are highlighted in the report, including a 12-year-old girl who has dyslexia who faced a two-year delay in getting a laptop for her schoolwork. An application on her behalf when she was 10 years old was refused with no explanation or information on how to appeal the decision, the report notes.

The refusal had been communicated to her parents through a short, hand written note. The Ombudsman’s office said the girl’s diagnosis and the needs outlined in the application should have been enough for her to qualify for this assistive technology.

It was not until a second application was made, after she moved schools, that her laptop was approved. Her school principal told the Ombudsman that it had been more difficult for the child to reach her academic potential with no laptop, particularly during school closures. 

The report also included details of complaints about housing issues that were impacting on children.

In the case of a brother and sister, named as James Junior and Rosie in the report, the family had been living in emergency accommodation since 2018. Rosie had been born into emergency accommodation and due to a health issue at birth doctors wrote to the local authority expressing concern about the suitability of accommodation provided. 

“Unaddressed maintenance and repair issues at the emergency accommodation, including a hole in the ceiling which let rain in were other issues included in the complaint,” the report notes. 

The Ombudsman’s office engaged with the local authority, escalating communications to the Director of Operations level after initial questions went unanswered. In November last year the local authority identified a three bedroom house for the family. 

“When we last spoke to the family in January 2022 they were delighted with their home and how having their own place had improved their lives,” the report states.

James [the children's father] spoke of improvements to his overall mental health and Patricia [the children's mother] talked about less of a strain on the couple’s own relationship. Both went on to say that James Jnr and Rosie were ‘like different children’ and that they loved having their own room.

The report also highlighted a complaint from a foster carer, named as Anne, who expressed concern about three children aged between nine and 12 years old that she and her husband were caring for. 

These concerns included:

  • Sexualised behaviours
  • Suicidal ideation
  • Reckless self-endangerment
  • Violent outbursts
  • Destructive behaviours
  • Disclosures of neglect
  • Disclosures of alleged sexual abuse
  • Stealing from home/school/shops
  • Disclosures of being taught to steal
  • Flight risk
  • Self-harming
  • Incontinence and soiling when in a heightened state
  • Disclosures of being told to self-harm, act violently and steal by a birth family member
  • Reports of hearing voices
  • Cruelty to family pets

She reported that she had to “fight” for therapeutic services on behalf of the children and the foster carer said she had paid herself for play therapy for one of the children after he had been refused services by the HSE.

In her complaint she stated that in the five years since the children were first received into care, no service had been identified to address the trauma the children had experienced. 

The Ombudsman’s office engaged with Tusla and the social work team around the children. The report states that significant steps were taken to resolve issues and funding has been provided for one of the children to engage with a suitable trauma informed therapist. 

Tusla has confirmed it will complete a short-term specific intervention with the other two children, but this will not be provided on a longterm basis. This short-term service has yet to commence, the report notes.

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    Mute Dan The Man
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    Jul 2nd 2015, 3:13 PM

    That’s what one calls a jail sentence Take note judiciary in ireland

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    Mute little jim
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    Jul 2nd 2015, 3:17 PM

    They won’t take note, why would they?

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    Mute Diarmaid Mac Aonghusa
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    Jul 2nd 2015, 3:45 PM

    In Ireland the mandatory sentence for murder is “Life”. The judge has no power to give any other sentence. They are not allowed to put in minimum terms. The actual terms served for life sentances have been increasing over the years. It is up the Minister of Justice as to when they get released – the judiciary have no input in that.

    http://www.irishtimes.com/news/crime-and-law/why-does-life-now-mean-a-much-longer-sentence-1.1857296

    “In Ireland, a life sentence prisoner can expect to spend 22 years in prison. This is in marked contrast to the single-digit figures served by such offenders in the 1970s.

    Ireland has now surpassed England and Wales in terms of time served. The relatively consistent approach to time served by murderers in England and Wales over the last decade ( 14 to 17 years) is in stark contrast to the increases in Ireland (from 11 to 22 years).”

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    Mute The Throwaway
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    Jul 2nd 2015, 4:28 PM

    The newspaper article you’re quoting is an opinion piece. The CSO figures also clearly illustrate a wide range of time served which in itself indicates a considerable variable in the likely length of time you’ll spend in prison, thus mitigating the effects of a mandatory ‘life’ sentence. Also, the numbers of convictions for ‘life’ sentences is considerably less than those for other serious offences where someone has been killed, like manslaughter or dangerous driving causing death.
    So on the whole, it’s not a great article to quote. It’s fairly weak in fact, and it’s mostly opinion rather than fact (albeit with a few facts thrown in).
    The fact remains that when you look at all prison sentences where someone was killed, then the likelihood is that you will serve single digit years. Sentencing should be a lot more harsher in Ireland; especially where you take the life of another person.

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    Mute Diarmaid Mac Aonghusa
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    Jul 2nd 2015, 4:39 PM

    But you cannot compare manslaughter with murder. Manslaughter covers a much wider range of crimes. A single punch after a loud drunken argument where both sides have been aggressive can lead to death. That is manslaughter but it is not the same as pre-meditate killing and in such circumstances a suspended sentence may be the correct decision. Sometimes terrible things happen and they are by awful chance and not intended.

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    Mute The Throwaway
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    Jul 2nd 2015, 8:32 PM

    I understand where you are coming from, and I wasn’t suggesting that we compare manslaughter with murder. The two points I was trying to draw attention to were (1) that on ‘life’ sentencing alone there is a considerable variable in ‘Life’ sentencing which suggests a wide range of application of the term ‘life’ to a sentence and thus reduces what a ‘life’ sentence actually is. And (2) that if you include, not compare but include other sentences where a life has been lost that the overall figure of prison sentencing means that the number comes down to single digits.
    I’m a great believer in the likes of broken windows’ theory and of restorative justice, and dare I say it, but suspended sentencing is a useful thing in the right circumstances. But I’m personally of the believe that if you take another’s life as a result of your actions that you should then be put in prison for the rest of your life. I do not see any natural justice or common justice in having one person six feet under and their family handed a lifetime of pain, and for the other person(s) to be left free after X amount of time. There are tragic occurrences, as you mentioned like one punch incidents, but a life has been lost forever as the result of another’s chosen actions. I personally feel there needs to be an accountable responsibility to ones actions. I may well be alone in thinking that however.

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    Mute Noah_MacMurchada
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    Jul 2nd 2015, 3:18 PM

    Very sad.
    Victoria looks like a lovely person, a gentle soul.
    She did not deserve to die like that.

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    Mute Edwin Cashman
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    Jul 2nd 2015, 4:28 PM

    From previous information relating to the couple she was far from gentle however nobody deserves to be murdered.

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    Apr 18th 2016, 12:42 PM

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