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Facebook/Chipotle

First E. coli and now norovirus, Chipotle is facing a major food safety probe

The US chain selling Mexican-style food is losing customers fast.

CHIPOTLE HAS BEEN served with a federal subpoena as part of a criminal investigation tied to a norovirus outbreak at one of its restaurants.

The subpoena, received last month, requires Chipotle to produce a broad range of documents tied to a restaurant in Simi Valley, California, where the outbreak took place in August.

The investigation is being conducted by the US Attorney’s Office in conjunction with the Food and Drug Administration’s Office of Criminal Investigations.

Representatives from those offices were not immediately available for comment.

Doug Beach, a manager of the food program at Ventura County’s Environmental Health Division said his office requested records regarding the Chipotle case about a month ago.

“That was a first for us,” Beach said in a phone interview.

Beach said Chipotle had been cooperative with the county’s investigation, which uncovered issues such as unclean equipment and employees without the necessary food handling permits.

He also noted Chipotle started getting complaints about illnesses on Tuesday 18 August, and shut down its restaurant the following Friday.

Yet the company did not alert the county of the matter until Saturday — after it had already reopened the restaurant, Beach said.

The disclosure of the federal investigation comes as Chipotle Mexican Grill Inc. reels from an E. coli outbreak linked to its restaurants in late October and November.

That was followed by a separate norovirus outbreak at a restaurant in Boston. The cases received far more national media attention than the norovirus outbreak in California, and the company’s sales have plunged.

A Chipotle spokesman, Chris Arnold, said in an email the company does not discuss pending litigation, but that it intends to cooperate fully with the investigation.

The emergence of a criminal investigation after a norovirus outbreak is unusual, said Bill Marler, a food safety lawyer representing Chipotle customers who were sickened in Simi Valley.

Outbreaks at restaurants are typically caused by an infected employee.

Marler couldn’t think of a reason for a federal investigation, other than employment violations.

To rehabilitate its image, Chipotle has taken out full-page ads apologising to customers in dozens of newspapers around the country.

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