MICHAEL O’LEARY is sure to be chuckling away to himself, as the Dublin Airport Authority (DAA) has today been slapped on the wrist.
The DAA has failed to meet two out of 13 quality targets, set for it by the Commission for Aviation Regulation, and as a consequence, something that will really please the low cost airline – the DAA will be forced to drop airport charges.
The DAA failed to ensure that passengers spend less than 30 minutes queueing at a security checkpoint. On several occassions it was noted that passengers queued over the limit – up to 34minutes at one stage.
The airport also failed in satisfying passengers need for phone and internet facilities at the airport.
A spokesman for the Commission for Aviation Regulation said the amount of reduction in the maximum airport charge was minimal – around 1 cent per passenger – but that this was the first time airport charges were being partly based on quality standards.
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