Sign in. It’s quick, free and it’s up to you.
An account is an optional way to support the work we do. Find out more.
DUBLIN AIRPORT HAS been hit with a €10.1 million fine for failing to meet targets around cleanliness and security queue times.
The Irish Aviation Authority’s (IAA) today announced the penalties and bonuses incurred on Dublin Airport for performance last year.
In addition to the penalties, Dublin Airport also earned a €3.4 million ‘Quality of Service’ bonus, meaning it was hit with a net penalty of €6.7 million for performance last year.
The Quality of Service framework is designed to incentivise the provision of high-quality passenger services at Dublin Airport.
Dublin Airport was rewarded for ease of movement in the airport, availability of baggage trolleys, and satisfaction with the wi-fi.
Over the year, all wait times for assistance targets for people with reduced mobility were also met.
Penalties meanwhile were handed out for not meeting targets on cleanliness of terminals and toilets.
Security queue times also fell below target for the first five months of the year, which also resulted in penalties.
However, the IAA noted that security queue performance significantly improved in the second half of last year and that all queue time targets were met in the latter seven months of the year, which included the peak summer period.
Aviation Regulator confirms penalty of €6.7m for Dublin Airport’s 2023 quality performance https://t.co/qHMWjecFPF pic.twitter.com/d8TkHnOknD
— IAA (@IAApress) March 7, 2024
The penalties amounted to €10.1 million, but the €3.4 million Quality of Service bonus resulted in a net penalty of €6.7 million.
It means that last year, Dublin Airport achieved a Quality bonus of €0.10 per passenger in 2023 but incurred a penalty of €0.30 per passenger.
The IAA said the penalty will result in lower airport charges for airport users next year and that it will result in airlines paying maximum passenger charges of €8.46 euro.
To embed this post, copy the code below on your site
Here’s an easy way yo re-coop any losses… FINE airlines for those multitudes that ( are unfortunate enough) ‘lose’ their paperwork between landing & the terminal building?
@Ken Mc Carthy: Just move passport control to the gates.
@Dave C: They shouldn’t be even allowed off the plane without ID. Turn them around and send them back.
@Ken Mc Carthy: No passport, no entry. Simple. Airlines’ responsibility to bring them back to wherever. Seriously, this sh*t isn’t funny anymore. Since when could you just arrive in a random country with no passport or ID and complain when you don’t immediately get free accommodation. Irish workers are paying for this farce. It’s actually ridiculous.
@Mike: Exactly. Once they get off the plane, they’re into the arms of the leftist NGOs and there’s no going back, especially with the ‘voluntary self-deportation’ farce.
@Crystal Clear: It’s absolute insanity! Leo himself admitted the other day that most of them aren’t genuine asylum seekers (you’ll have to go to Gript to view the content of that interview as the journal haven’t gotten the memo yet). What is the point of paying tax to our govt to run our country if they’re giving our money to any randomer arriving here instead of providing basic services for Irish residents (and I include non nationals in that because guess what, I’m not racist regardless of what the shouty brigade will say). We’re going to end up with a hard right party in power here in the next decade if our present politicians don’t cop the fk on. SWEDEN
@Crystal Clear: Flew back from Paris on Sunday evening and as soon as we stepped into the building, before walking to passport control, there were two members of staff checking passports. Weirdly, in Orly passports were being checked literally right behind the boarding crew who had just checked them. Standing right behind them. Whether Dublin Airport are trying to be seen to be doing something after recent data on missing documents or what, I’m not sure. The Orly one seemed unnecessary unless they don’t have the boarding passes. We had also scanned our passports at e-gates after security.
In Spanish airports there’s always a passport control desk before getting to the gate, but this is a permanent feature, not two people just standing there.
One check on each end should be sufficient if staff are trusted to do their job diligently. There’s no point in having 10 people check your passport before boarding if you can get through without one at the end, as is being alleged recently.
@Megan Ward: That should say ‘Unless they don’t trust the boarding staff’, I think my brain has dis-engaged for the day.
@Ken Mc Carthy: Travel docs are destroyed after disembarking the aircraft. Seems pointless and unfair to fine the airline
@SYaxJ2Ts: Maybe, however surely the easiest solution is that all travel documents are scanned before flight and emailed to destination.
@The next small thing: Scanned and emailed by who?
@SYaxJ2Ts: said it before…but you’re unnaturally similar to Mrs McCarthy….. before reading your nonsense I always thought she was the only one that would start an argument in an empty church
@Ken Mc Carthy: Well, in fairness to Mrs McCarthy, she has to put up with a lot of nonsense coming from you. She has my upmost sympathy
@SYaxJ2Ts: no doubt about it…. if there is a ‘next’ life I hope she get a better ‘bounce’ of the ball, lol
I was in Terminal 2 very in after checking in and had the urge to visit the bathrooms.. I can honestly say, I have seen cleaner cow sheds.. .. for a state of the art Terminal, no running water.. toilets not flushed.. they were a disgrace..
The Toilets are a disgrace.
Filthy. Have been for years.
We fined ourselves!
@Vinny Hughes: Indeed. Pay cuts or even redundancies would be far more effect surely.
“The IAA said the penalty will result in lower airport charges for airport users next year…”
Can someone explain this please?
@ItWasLikeThatWhenIGotHere: IAA have just increased their annual budget. DAA recoup from traveling public who ultimately pay the 10 million. Familiar playbook.
@Mike 100: Bit how will the penalty result in lower airport charges?
The penalty is paid by DAA. That is a cost to DAA.
And how would a penalty for dirty toilets, as an example, result in lower charges?
How would any penalty result in lower charges?
@ItWasLikeThatWhenIGotHere: read my comment again . I never said it would result in lower charges. It would result in increased charges to end user. Ur nuts.
@Mike 100: Read the last paragraph of the article.
This is the source of my question.
It has been a kip for a long time now. It us also a rip off joint.
Wouldn’t it be something if Varadker used his Paddys day meeting with Biden to publicly make it very clear how we feel about Israel and the US’ facilitation of genocide?
Toilets are disgrace The DAA does not mess up the toilets or leave litter lying around that is down to the animals using the airport
Terminal 1 , filthy especially airside and has been for years
It was filthy last summer, sees to be a bit better now.
And they want to shove another 10 million or so thru a year when it obviously can’t cope at present. O’Leary is right when he says the DAA is run by cabbages.
Arrived into terminal 2 last week with bags ,guess what only one lift working to get to taxi area .DAA are a joke.
Absolutely shocking how the right wing xtremists pile on any story with their irrational bigotry.
You think cleanliness is bad for passengers? You should see the state of toilets for employees in restricted areas… worse than a pig sty.
@Kieran Menon: I question the mental state of some employees… they have worse toilet habits than animals, and was even a case of someone getting artistic with their shit on the stall walls.
Flew out of Dublin because no flights from Cork to Lisbon with ryanair what a dirty horrible airport
Where does the fine money go?
Would it not be more predouctive to link the pay of management who are in charge of maintenance/cleaning to these results? If this were the case they would be more proactive in supervising/overseeing/monitoring the standard of cleanliness/working lifts/equipment etc?
have your say