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LAST UPDATE | 30 May 2022
DUBLIN AIRPORT MANAGEMENT have been told to find solutions that can be implemented to resolve the extreme delays experienced by passengers in queues at Dublin Airport this weekend.
Officials were told of government ministers’ “immense disappointment and frustration” at the scenes over the weekend which led to more than 1,000 passengers missing their flights.
Taoiseach Micheal Martin said the situation was “unacceptable and not good enough”.
Government ministers have told DAA that it must report back by tomorrow morning on solutions that can be put in place at Dublin Airport in advance of this bank holiday weekend.
Minister for Transport Eamon Ryan and Minister of State Hildegarde Naughton met with CEO Dalton Philips and his management team this morning where they expressed their immense disappointment and frustration at the unacceptable scenes at Dublin airport over the weekend.
In a statement following the meeting, the ministers said they have asked the DAA to consider all options that can be taken in immediate and medium term to resolve this matter.
Daily meetings will also be held at ministerial level with DAA until the difficulties persisting at the airport are satisfactorily resolved.
The statement said Minister Naughton emphasised that it is the responsibility of DAA to resolve these matters to the satisfaction of passengers travelling in the days and weeks ahead.
Staffing issues
In a statement to TheJournal, the DAA said it is attempting to fill staff vacancies as quickly as possible.
“DAA is placing no constraints on the recruitment of new security staff, and we continue to do everything in our power to ensure that this is achieved as quickly as possible.
“Significant work has been undertaken by our HR teams and indeed, by many other departments across the business, to expedite the interview and training processes, and to deploy staff to the floor of Dublin Airport.”
The statement said the airport recruited over 300 new Airport Security Officers (ASUs), with 150 ASUs recruited since the end of April alone.
“In addition, we expect to bring another ~70 ASUs onboard over the coming weeks, which will bring the total number of new ASUs to 370. It is absolutely critical to our operation that our security screening processes run as seamlessly and efficiently as possible into the future. We intend to continue to recruit at this accelerated pace for as long as there is a requirement for us to do so,” the statement read.
Speaking on RTÉ Radio One’s News at One, Minister of State for International Transport Hildegarde Naughton attributed the problem to “staffing and resources”.
“What happened at the weekend is just absolutely not acceptable, where you have young children, elderly people, in queues for hours. You would want to be in your full health to be able to go through what passengers did this weekend,” Naughton said.
“Tomorrow morning, I am instructing the DAA to have that action plan set out for myself and Minister Ryan in relation to dealing with this. We were very clear at our meeting this morning that this cannot happen again.”
Oireachtas committee
The Oireachtas Committee on Transport and Communications is set to meet at 1.30pm on Wednesday to discuss the delays and proposed solutions, where TDs and Senators will put questions to the DAA management team.
In a statement this afternoon, Cathaoirleach Kieran O’Donnell said that “what passengers travelling through Dublin Airport over the weekend had to endure was wholly unacceptable and must not happen again”.
“We need to see solutions from the DAA as to precisely how they are going to ensure that this is not repeated next weekend, during the June bank holiday,” O’Donnell said.
“Furthermore, the DAA will have to outline how they will deal with compensating all those passengers who missed their flights over the weekend.”
‘Unacceptable’
Speaking after the meeting with the DAA, Minister Eamon Ryan said what happened yesterday “was totally unacceptable”.
“You can’t have 1,000 people missing flights, you can’t have thousands of people out, queuing outside, even outside the terminal building. They [DAA] acknowledged that, they accepted it was it was a terrible failing.”
The minister said he understood that it was a combination of reasons, such as the shortage of staff and the increase in the number of people flying that caused the issues over the weekend.
Calls to bring in the army
There have been calls to draft in members of the Defence Forces to carry out some tasks in the airport to help alleviate pressures on staff as a stop-gap while more permanent workers are hired.
Speaking on RTÉ Radio One’s Today with Claire Byrne earlier today, Ryanair CEO Eddie Wilson said that “one of the biggest issues working at the airport nowadays is that you have to be security-cleared before you do your training” but that “the army are already security cleared”.
“They could augment the already-trained staff there who work on the more specialised areas of security screening and could aid with that assistance,” Wilson said.
“I think if they do that now, it will help with queue management, it will help directing, it will help with patting down people as they go through security. You can’t let people go and then not – you have to plan for the required amount of staff through security at a minimum and that clearly hasn’t happened.”
However, on the same programme, Dublin Airport Media Relations Manager Grame McQueen said that “if you were to bring the army in, there’s very limited things they can do in the terminal”.
“They’d effectively be doing the same job that I was doing yesterday in the terminal. I was loading trays to help security guys who are trained. Bringing them in sounds like a great idea but there’s very limited stuff they can do,” McQueen said.
“We’re in the process of hiring 380 staff, we’re over halfway getting them on board.”
Minister Ryan said that a range of different options, such as utilising the army, have been looked at, particularly in the run up to Easter when there were concerns about the sudden spike in people travelling abroad post pandemic.
“It was felt then, and this is an operational issue for the airport, that that actually wouldn’t deliver in the key capacity areas and wouldn’t necessarily manage the issue… So I don’t believe the army coming in in this instance would overcome the immediate problem. There are other ways that the airport will have to look to to make sure they do have the capacity to cope.”
Compensation
When asked about compensation for people who have incurred costs as a result of missing flights, Ryan said it’s an issue for the Dublin Airport Authority.
“But they must know and they do know that the reputational damage to the airport and the country is very real. And that can’t be added to by them not providing what they say they will, which is proper compensation for people who lost flights,” said Ryan.
It is understood that Minister Naughton, who has special responsibility for international travel, will meet with airlines this afternoon.
The advice for when people should arrive at the airport remains 2.5 hours before a short-haul flight and up to 3.5 hours before a long-haul flight.
Cullinane says the weekend’s problems will be analysed today to see if any changes to this advice should be made.
The queues at the airport have led to people arriving earlier for flights and DAA introduced queueing outside the terminal buildings in an attempt to control the numbers inside.
Some airlines have been allowing passengers who missed their flight to book another flight at no extra cost, but DAA Head of Communications Kevin Cullinane said DAA will step in and reimburse passengers who have been left out of pocket.
We will recompense anyone that’s out of pocket as a result of yesterday’s queues. We’d ask them to make that known to us via an email address which is: customerexperience@dublinairport.com
“We will obviously ensure that anyone who’s out of pocket as a result of being discommoded yesterday is reimbursed as quickly as possible.”
Arrivals
On the other side of the airport, one woman, describing the difficulty she and friends had on return to Dublin airport this weekend, said they had a flight due to arrive at 12.15 but was delayed leaving Malaga by an hour.
“Security and passport control was a dream in Malaga, [we] got through both very quickly,” she said.
“Once we arrived in Dublin, already late, we were informed by the cabin crew that there was an issue waiting to find out what stand the plane should go to.
“Finally we did end up at the stand but the doors remained closed as there was no staff to open the gate for us. We spent 30 mins on the plane waiting.”
When they disembarked, the woman noticed there were no ground crew present unloading bags.
“I asked the cabin crew about this and she had been given no information from the airport about how long it would take,” she said.
“The arrivals hall was utter bedlam, absolutely packed with people and bags stacked everywhere, impossible to navigate through.”
With reporting by Christina Finn, Lauren Boland and Press Association
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Fantastic news hopefully they will succeed and makes this awful disease disappear.
Apologies a few phone typos made above.
Great news. There weren’t any typos above.
God I hope they come up with a cure quick. My family obviously carry this gene and it’s a tough illness to leave with. I’m probably a carrier of the gene so any developments are welcomed by me and my family even though it may be too little to late for some of them.
Bit self involved there. The breakthroughs are welcomed by your family cos you’ve a chance of getting it. Right… I welcome all breakthroughs in finding cures for horrible diseases, even if I’ve no chance of getting said disease.
Not at all I’d happily welcome a cure for idiocy I just don’t see it coming anytime soon. Do you Tom?
Ouch
Thomas you’re a great man, so full of humanity. Good on ya for welcoming all such breakthroughs equally. Feck pat and his family who could be living with a death sentence and the chance of living in misery for years because his first reaction would be how much this could help them because that’s just selfish and self serving. What a b*stard that he should first think of his loved ones when news of a possible breakthrough that could lead to help for them is released.
Tom who said you have no chance of getting it. My in law got it in his 80s. So never say never. And why would you begruge any famiy the chance of a cure. I am disgusted by your small mindlessness.
Thomas some families are predisposed towards certain illnesses, someday you’ll grow up and be less of an uncontrollable knob and though you’ll probably never be a man you may mature enough to regret making such ignorant comments in public and letting yourself down so badly….
Brilliant news…my almost 90 yrs old mum has Parkinson’s, lives alone, out everyday….won’t be any use to her poor love, but hopefully to others in the future….you are brilliant people and all the wonderful research you do.
Its news when there is a cure.This is just a PR exercise for more funding.
I find these articles incredibly frustrating,ten years from now there will still be no cure for this awful affliction.
Probably best that they don’t publicise this and any other break through’s cause they don’t need the funding to continue research
Ten years from now they would definitely be no closer to a cute if they don’t get any funding, as far as i am concerned they can run down the street naked shouting eureka if it gets them the funding they need to research this further and hopefully make a breakthrough
*cute = cure
What have you ever done for society butter bean?
- If I was gambling man I’d bet you take a whole pile more than you give…..
If their work is good enough they will get funding without the publicity stunts, getting peoples hopes up and then nothing is pretty low.
They published it in a research journal and the media have picked up on it. Publishing in journals is an essential part of scientific research and enables their work to be built upon by other scientists who may use it to follow other avenues of enquiry. Should they just keep it to themselves so the scientific community don’t know what they’re doing, can’t verify what they’re doing and may waste money doing the exact same research not knowing it’s already been done? And if a media outlet should pick up on this study and ask for comment by the scientists in question should they just refuse? And so what if they make comments about funding being essential, it is! It’s not as if these guys earn fat paycheques doing this work. It’s often quite low paid stuff for the expertise involved. Scientists carrying out research are constantly fighting for funding from wherever they can get it so why shouldn’t he take a pop at the availability of funding? And who’s hope are they getting up? They explicitly state it won’t directly lead to a cure but perhaps enable advancements towards a cure. If he hadn’t made the comment about needing continued funding would your boxers still be twisted or what? If these guys were to turn around and win a Nobel prize for this would you be b*tching about it then or be congratulating them for being the pride of the country? Some people’s default setting is to moan. It’s ridiculous.
If it is a greater understand of how aggregates of misfolded proteins occur and proves to be right that is significant. I believe the theory up to now was that misfolded proteins acted on neighbouring protein which were correctly folded to misfolded. That would be much more difficult to control than a damaged gene producing the mutated protein. It at least gives a starting point for a cure.
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