LAST UPDATE | 25 May 2023
IRISH WATER IS working to restore supply to water in many parts of Dublin city centre and surrounding areas following a burst to a high-pressure water main.
Around 40,000 properties have been impacted by the outage.
The utility said dedicated water services crews are onsite working on repairs and “every effort is being made to reduce the impact on homes and businesses and restore normal water supply as quickly as possible”.
A spokesperson from Irish Water said this evening: “We can’t yet confirm a time for full return of service to all customers as an assessment of the burst and resulting damage to the pipe will need to be undertaken before a definitive time can be confirmed.”
Irish Water said earlier today that they expected services to resume at 10am tomorrow monring however following repairs, “it may take several hours for normal water supply to return to all customers” depending on various circumstances such as those on higher ground or at the end of the network.
Latest update from Uisce Éireann on that water break as of 9.20pm this evening plus local availability of water: pic.twitter.com/ypYX3xcWYy
— @naoiseomuiri (@naoiseomuiri) May 25, 2023
It added that support for vulnerable customers is a “key priority” crews are also reconfiguring the network to maintain customers’ supplies where possible.
However, Irish Water said the repairs are complex due to the location of the dig and the presence of other underground services.
Customers in the following areas may be impacted by reduced water pressure and/or water outages until works are completed:
One councillor in the Artane-Whitehall area said they are receiving a high number of calls regarding outages in the Edenmore, Raheny and Artane areas.
Another councillor currently in Clontarf said they have a water supply at present, but that it is running brown.
Typically it takes two to three hours following restoration time for water to refill the networks and normal supply to be fully restored.
Irish water said this evening arranged alternative water supplies in key locations across Dublin until 9pm tonight and from 9am tomorrow morning.
The locations are: Northside Shopping Centre, Artane Shopping Centre, Killester Shopping Centre, Griffith Avenue near Philpsburgh Avenue, Clontarf Coast Road, Clonliffe Road (Croke Park), Newmarket Square off Cork Street, Howth Road, Killester Village, Smithfield, and North King Street.
Irish Water also reminded customers to use their own containers when taking water from the tankers and to boil water before consumption as a precautionary measure as per HSE advice
“The repairs are being conducted as quickly and as efficiently as possible to minimise disruption to homes and businesses and restore water for all customers,” Joe O’Reilly of Irish Water said.
“We understand the inconvenience an unplanned outage can have and we appreciate your patience as we work to return normal water supply as quickly as possible,” he said.
Irish Water said it “understands the inconvenience when an unplanned outage occurs and thanks customers for their patience while we work to restore normal supply to impacted customers”.
The Irish Water customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries.
Additional reporting Muiris O’Cearbhaill
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