A NEW GROUP of specially trained tourism workers are now ready to be unleashed on the capital to make sure visitors enjoy the full Dublin experience.
A group of 80 workers were recognised at a special reception in City Hall, having completed the Dublin Champions Programme, a new initiative developed by Fáilte Ireland.
Mark Rowlette from Fáilte Ireland said the programme seeks to ensure that tourism staff across Dublin are “spreading the right message and ensuring each visitor is enjoying Dublin to the maximum”.
“Visitors rely on the recommendations and advice given to them by front of office staff,” he said.
Being familiar with the latest tourist attractions and activities that are on offer, as well as festivals and events taking place locally, is essential. Knowing how to cross sell and motivate visitors to experience all that the city and county has to offer will ensure visitors leave with a lasting impact of their time here in Dublin.
Participating tourism workers completed a Dublin-dedicated workshop as well as guided walking tours to fully immerse themselves in the destination that they will be promoting.
Fáilte Ireland said it is envisaged further groups of tourism workers will be trained to become ‘Champions’ with another programme in the Autumn.
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