THE PARENT COMPANY of Fastway couriers and Parcel Connect went into receivership and ceased trading with immediate effect last night – leaving many customers wondering what is going to happen to their packages.

The move – which may put 300 jobs at risk – was announced in an internal email to staff from the parent company Nuvion and later published on Fastway’s website.

Fastway and Parcel Connect currently handle deliveries for many popular companies, including Asos, Zalando, Very, Sports Direct, Missguided, Boohoo, Nasty Gal, Coast and Pretty Little Thing.

Fastway has also previously delivered for Shein and Woodies DIY.

A spokesperson for Nuvion told The Journal that parcels already in the network are expected to be delivered “where possible”.

‘There may be a delay’

They advised customers to track shipments using existing online tools or contact their sender for updates.

“There may be a delay with some deliveries while the receivers coordinate with the respective retailers to have them fulfilled as soon as possible,” it said.

Today the state watchdog for consumers reminded customers and businesses that the retailer is responsible for delivery, not the delivery company.

“When a consumer orders something for delivery, their contract is with the retailer, not the courier,” the Competition and Consumer Protection Commission said in a statement.

“Goods are the responsibility of the retailer until the buyer takes physical possession of the delivery. It is the retailer’s responsibility to address any delay, damage or non-delivery.”

Under the Consumer Rights Act 2022 orders should be delivered within 30 days unless otherwise agreed.

If the delivery cannot be rearranged within a suitable period, or where the delivery of the goods is no longer appropriate, consumers have the right to cancel their order due to non-delivery and receive a full refund, including delivery fees.

The retailer must refund the consumer within 14 days.

With additional reporting from Andrew Walsh and Diarmuid Pepper