Advertisement

We need your help now

Support from readers like you keeps The Journal open.

You are visiting us because we have something you value. Independent, unbiased news that tells the truth. Advertising revenue goes some way to support our mission, but this year it has not been enough.

If you've seen value in our reporting, please contribute what you can, so we can continue to produce accurate and meaningful journalism. For everyone who needs it.

Matt Grayson/PA Wire

Faulty iPhone leaves owner with €23,196 phone bill

A man’s phone was downloading massive amounts of data without his knowledge – leaving him with a bill for thousands.

A BRITISH MOBILE network has apologised after selling a customer a faulty iPhone that saw him run up an uncontrollable bill worth over €23,000.

Essex man Chris Bovis first noticed something was wrong when his network, Orange, cut off his phone without any prior warning.

When he contacted Orange to inquire about his disconnection, he was told that his monthly bill payment had been rejected – which was understandable, as his monthly total had reached an eye-watering £8,907 (€10,927).

Furthermore, The Sun reports, Bovis was advised that his bill for the next month had already reached £10,000 (€12,277).

The 26-year-old brought his phone to an Apple store where it was found that the handset was faulty – with an unspecified error that led it to download and upload massive quantities of data on a near-continual basis without user consent.

The BBC reported that a replacement handset was given – but Orange still tried to charge him £400 per month to repay the total, and then to charge him a capped one-off fee of £300.

The mobile network has since admitted it was wrong to ask the customer to pay for a faulty phone, and has cancelled the bill.

“We are happy to reduce the bill to zero as soon as we have received confirmation of the fault from his manufacturer,” a spokesman told The Sun.

Read: NI committee wants to ban roaming charges within Ireland

Readers like you are keeping these stories free for everyone...
A mix of advertising and supporting contributions helps keep paywalls away from valuable information like this article. Over 5,000 readers like you have already stepped up and support us with a monthly payment or a once-off donation.

Close
40 Comments
    Install the app to use these features.
    Mute conor hickey
    Favourite conor hickey
    Report
    Feb 14th 2012, 9:51 AM

    Announcing a jobs plan without detail is pie in the sky. It cannot be measured and it can not be assessed for its success or failure.
    It like saying Ireland will be the best little country to do business in by 2016. Better than whom and compared to what?
    I can see the steam rising off the FG/LAB bulshit from 80km on. Clear day.

    11
    Install the app to use these features.
    Mute Jeff Kennedy
    Favourite Jeff Kennedy
    Report
    Feb 14th 2012, 10:07 AM

    Have any of these jobs plans ever created jobs apart from the people employed to waste the millions carrying out the useless job plan ?

    10
    Install the app to use these features.
    Mute Jerry Renehan
    Favourite Jerry Renehan
    Report
    Feb 14th 2012, 12:38 PM

    Enough talk from the government about job creation it`s time for them to walk the walk and stop the bullshit

    4
Submit a report
Please help us understand how this comment violates our community guidelines.
Thank you for the feedback
Your feedback has been sent to our team for review.
JournalTv
News in 60 seconds