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AN X-RAY REPORT found in Penneys, a cancer patient’s chart left on the roof of a car before driving away, and a child’s mental-health records accidentally faxed to Bank of Ireland.
These were among 113 calamitous data-protection breaches involving sensitive personal information held by the Health Service Executive (HSE) in 2015, according to internal documents.
In April, a patient’s x-ray report with a sticker from another patient was discovered by staff in Penneys, Mullingar. The clothing store posted the report to one of the patients, who contacted the Citizens Information Centre for advice.
They subsequently sent the records back to Midland Regional Hospital in Mullingar, and an investigation was instigated to establish how the x-ray report came to be found in the fashion-chain outlet.
Following the investigation, the relevant staff were ‘reminded of their responsibilities under data protection legislation’, a HSE spokesperson said.
Later that month, an incident report containing an allegation of abuse concerning an adult with an intellectual disability was “inadvertently posted” to a financial services company in Dublin, according to the HSE documents.
A spokesperson said that the incident was reported to the Data Protection Commissioner and a meeting was held with the affected client. Staff were again reminded of their responsibilities.
Chart on car roof
In June, a healthcare assistant from St Luke’s Hospital was accompanying a patient on a transfer to another hospital when he left their chart on the roof of the car before setting off.
He realised the mistake only when he arrived at their destination. The chart was later retrieved from a member of the public who had picked it up.
The HSE responded by notifying the patient of the incident and reported the matter to the Data Commissioner. The staff member was reminded of their responsibilities under data-protection legislation.
In August, a HSE employee attempted to send a fax to Temple Street Hospital containing sensitive information relating to a minor in the care of Child and Adolescent Mental Health Services (CAMHS) at Dara Linn Cherry Orchard Hospital.
They entered the wrong number, however, and the details were instead faxed to Bank of Ireland.
In a similar case in October, a staff member at Midland Regional Hospital in Tullamore tried to call a palliative care nurse and left a voicemail that included sensitive clinical information about a patient.
They subsequently received a call back from a third party, asking why they had been left this information – it had been the wrong number.
Data protection within the health service has become the subject of focus following the recent revelation that an ‘administrative error’ had resulted in false allegations of child abuse being kept on file in respect of Garda whistleblower Maurice McCabe.
In March 2015, a diary containing sensitive information about clients was misplaced by a community services worker in Sligo but was later found on the roof of her car. However, a sealed envelope containing an assessment report that had been placed in the diary was not recovered.
In April, a nursing report book from Dublin North Mental Health Services was found by a gardener on the grounds of a hospital. Similarly, last November, nine doctor’s letters were found scattered on the grounds of Our Lady’s Hospital in Navan.
Healthcare records relating to 102 children were lost from the Public Health Nursing section of Cherry Orchard Hospital last year, which required all affected individuals to be re-screened.
A spokesperson for the HSE said that it takes its responsibility under data protection legislation very seriously. She added that the outcomes in certain individual breaches reported were not found to constitute a data-protection breach following investigation.
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Private sector.. prepare to be hammered! You will support the public sector.
Do you actually know anyone in the public sector? I do, most of them take home about €400.
I do, but people I know are all on €50k+. They are actually laughing at how much they are being paid for “scratching their arse”
I bet you could count the amount of people you like that on one hand with three fingers and a thumb cut off.
You know…sorry
My wages are now down below €400 a week
Howlin can promise what he wants. But its out of his control. If the economy does not grow, and there are no more bailouts from the IMF/ECB , then he just won’t have the money to pay the public sector pay bill.
Looks like the public sector is in for another round of bashing. Lets do a poll! What services do people want to see cut, and what services are you prepared to pay private companies directly for?
No pay cuts, no income tax rises, no cuts to social welfare. How will they pull this off?
Two words- Roscommon Hospital.
There are at least three more budgets in this austerity plan. The Public Sector has already been hit hard so they will be left alone this year ( other than having to pay water charges, property tax like everyone else).
But come budget 2012 or 2013 they will undoubtedly be attacked again.
They have said that before, they promise but never keep them.
ekhm… Why not?
The reason for the possible cut is that taxes are not large enough to pay the costs of government and social welfare. The gap between revenue and spending is not being closed fast enough.
Another agreement delivered on by the ICTU unions
The new Fianna Fail – they fail to see the herd of elephants standing in front of them. Yet the Germans can see our herd of elephants from the far side of Europe. I hear One elephant is called ICTU and another is called IBEC – any other names fir the rest of the hers are welcome.
Why is the gov making promises? Is there an election coming, yes there is. When we have a new pres will the position change.
The public sector must share the pain like the rest of us Minister !
You’ll be downvoted for that comment. Most of them spend the day on here instead of working.
Dont be fooled, the Gov are seeking other ways to get the revenue, indirect taxes. Its a way of avoiding directly confronting workers but make no mistake there will be less money in our pockets. Add to this interest rate increases, continually rising unemployment thus increased Gov expenditure….not sustainable…….unless of course we stop putting money into dead banks or EU and start putting it into the country…..
have your say