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FBD boss Fiona Muldoon before an Oireachtas committee today.

Insurance companies quizzed about why they aren't reporting fraudsters to the gardaí

Insurance premiums will fall if the cost of claims in Ireland falls, insurance companies told an Oireachtas committee today.

LEADING INSURANCE COMPANIES have denied the industry is operating a cartel.  

Three major insurance companies operating in Ireland denied to an Oireachtas committee today that they were ripping off their customers, stating that fraudsters and those who exaggerate claims are driving up costs. 

The company chief executives also claimed the level of payouts awarded, as well as high legal costs are to blame. 

Last month, it was reported that profits for the insurance industry jumped by 1,300% in 2017. 

FBD boss Fiona Muldoon, Axa Ireland chief executive Philip Bradley and Allianz boss Sean McGrath denied their companies were excessively profitable.

McGrath said tackling fraud cases would make a difference, adding that “there is no consequence for the claimant” if they take a fraudulent case. 

Muldoon added: “It is a one way bet – if you take a case you aren’t going to pay costs anyway.”

She admitted that her company is charging its customers more than in previous years, adding that FBD made a €50 million profit in the last two years. 

“Like all businesses we do not apologise for making a profit,” she said. 

Axa made €89 million in profits last year, the committee heard. 

Going out of business

Sinn Féin’s Rose Conway Walsh agreed with Muldoon that there is “nothing wrong with a company making a profit, that is what companies do. But I do think you have to be cognisant of the businesses, some operating for generations, that the insurance industry have pushed out of the business, due to huge premiums that have been imposed on them”. 

Insurance premiums will fall if the cost of claims in Ireland falls, said McGrath, who added that the single biggest issue facing the cost of claims is getting the high level of injury awards under control.

“You are in here with your big profits. People are being fleeced and gouged, and you point at the consumers and say it is all about fraud,” said Sinn Féin’s Pearse Doherty.

Speaking about fraud cases, McGrath said about 20% of Allianz’ personal injury cases have “red flags” for fraud, where further investigations are warranted

While Axa said it is difficult to know the exact number of fraud cases, it agreed it was also around 20% of personal injury cases that had signals for fraud investigations.

FBD argued that exaggerated claims are “as big as fraudulent claims” for their company. 

Jackie McMahon, the chief claims operator for FBD, said the exaggeration of claims is “much more significant to ‘pure fraud’”, adding:

“We hardly see soft tissue injury that doesn’t have psychological trauma associated with it.”

Reporting fraud to the gardaí

Doherty said the insurance company bosses message to the committee today is that the blame for higher premiums should be laid at the feet of those who make fraudulent claims.

However, he said the industry has only reported a handful of fraud cases to the gardaí.

It was reported this month that just fifty cases of suspected insurance fraud have been reported to the gardaí in the past eight months. 

If around 20% of personal injury claims raise concerns about fraud taking place, a lot more reports should be sent to the gardaí for investigation, Doherty argued. 

“You don’t give a damn about it [fraud] as you are not reporting it,” he said, adding that if the industry is stating that there is an issue with fraudulent claims being made, then they should be reporting such suspicions to the authorities. 

“The guards would not thank us if we brought each claim to them,” said Muldoon, who argued that of the cases that are suspected fraud, not all can be proved. 

She added that FBD has secured the only conviction in this jurisdiction for a fraudulent claim in 2018. 

Fraud claims is a nice headline from the industry, said Doherty, “but you are not reporting it”. 

“I take your point,” said Bradley, who added that most suspected fraudulent cases are withdrawn. 

“But the crime has been committed, you should report it,” said Doherty.

When asked about the industry operating as a cartel, McGrath said he had “never seen any such cartel like activity”. 

Earlier this year, the European Commission announced that it was opening a formal investigation into Insurance Ireland’s data pooling system.

The investigation will assess whether the association is operating a cartel with the conditions of access to its data pooling system. The Commission will look at whether these conditions restrict competition, which would be a breach of EU rules.

Speaking about customers getting letters in the door about the rising insurance premiums, Fianna Fáil’s John McGuinness said companies should have to explain to people why exactly the price has doubled or tripled. 

“If I overcharged you for sweets, I would have to tell you why,” he told the insurance company bosses. He urged them to act as a collective and begin to tell their customers about how much the company has paid out on a claim, and why impact it might have on their future premiums. 

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    Mute Drew TheChinaman :)
    Favourite Drew TheChinaman :)
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    Aug 31st 2015, 6:07 AM

    I think #TheDonald(really!?!?) is as batshit crazy as they come…

    But quote from estranged wife going through bitter, high profile divorce of billionaire husband in an interview for glossy magazine/tabloid. Is hardly something I’d consider as a credible source….

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    Mute Martin Byrne
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    Aug 31st 2015, 6:12 AM

    Drew — The scary part is he’s not crazy at all.

    119
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    Mute Jason Culligan
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    Aug 31st 2015, 7:29 AM

    Even if he did, I don’t see the problem. Hitler’s policies were insane but he was an incredible orator. People have been studying him for public speaking and propaganda techniques for decades.

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    Mute John Clarke
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    Aug 31st 2015, 11:02 AM

    At least it’s not a copy of the speeches and statements of Charles J. Haughey. He could pick up this copy for a mere €250… http://touch.adverts.ie/other-antiques-collectables/charles-haughey-autographed-book-of-collected-speeches/8546106

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    Mute David McShite
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    Aug 31st 2015, 8:06 AM

    To suggest that we should not study or analyse Hitler because of the evil he perpetuated is ironically almost fascist censorship. It is conversely why he must be studied and understood. Hitler seemed able to tap into the mass psychology of the German people and steer it in a direction of his choosing. No one can ignore the horrific events he was responsible for but he is probably the most infamous name the world will ever see and a fascinating character.

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    Mute Veronika Hladová
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    Aug 31st 2015, 1:31 PM

    Coming from an Ex, I’m not surprised she says he’s a nazi, my ex’s would all say the same about me

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    Mute Ciarán Furey
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    Aug 31st 2015, 7:16 AM

    His supporters will be more upset that he’s an actual book reader.

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    Mute Dermot Lane
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    Aug 31st 2015, 8:08 AM

    Maybe he just looked at the pictures

    66
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    Mute Bigus Diccus
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    Aug 31st 2015, 7:49 AM

    “If, I had these speeches, and I am not saying that I do, I would never read them.”

    Well he’s getting the hang of denying like a real politician at least.

    79
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    Mute Robbie Kelly
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    Aug 31st 2015, 6:58 AM

    Nothing like a US election to air the dirty laundry!

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    Mute David Healion
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    Aug 31st 2015, 8:29 AM

    in fairness. I’m no Nazi but u do have books with some of hitters speeches in them. This story is just inflammatory nonsense. also I hope trump crashes and burns in the election.

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    Mute Feargal Garvin
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    Aug 31st 2015, 7:22 AM

    I saw the headline and thought this was Waterford Whispers.

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    Mute Vincent O Mahony
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    Aug 31st 2015, 8:41 AM

    Trump read something written by Hitler..

    This can only mean that..

    TRUMP IS REALLY HITLER IN DISGUISE!!

    SHOCKING!!!!!!

    41
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    Mute Sticky Micky
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    Aug 31st 2015, 7:08 AM

    The world is fooked anyway….. GO TRUMP!!!

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    Mute keith cahill
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    Aug 31st 2015, 7:25 AM

    i think its interesting that at the same time trump is trying to become president i saw a stat that half the worlds money is owned by 80 people!!! is trump one of the 80??

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    Mute Grigori Rasputin
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    Aug 31st 2015, 7:37 AM

    The statistic is that the richest 80 people in the world are as rich as the poorest 50% – not that the top 80 own 50% of the world’s money.

    And anyway, Trump’s not one of the 80.

    http://fivethirtyeight.com/datalab/meet-the-80-people-who-are-as-rich-as-half-the-world/

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    Mute Gems Awyer
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    Aug 31st 2015, 7:30 AM

    Heil hydra! – John Garrett, Agent of S.H.I.E.L.D.

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    Mute OneTrueVoice
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    Aug 31st 2015, 7:39 AM

    Mein Komb-uber

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    Mute Diarmuid Doran
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    Aug 31st 2015, 8:01 AM

    The majority of Americans wouldn’t even know who Hitler was. They don’t care and if they vote Trump or Clinton in , they deserve them.

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    Mute Jason Culligan
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    Aug 31st 2015, 10:27 AM

    In fairness, how many Brits do you recon know the name Hirohito? It works both ways.

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    Mute John Ward
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    Aug 31st 2015, 10:52 AM

    @Jason Culligan: They’d probably think he was a new striker for Celtic!

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    Mute Timber Planks
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    Aug 31st 2015, 10:00 AM

    There is no reason whatsoever not to read those books!

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    Mute Jason Culligan
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    Aug 31st 2015, 10:36 AM

    You’d be surprised how irrational people can get on the subject of Hitler, especially when any sort of praise may factor into it. In America it would be a difficult proposition to state publicly that Hitler was a great orator and propagandist as people will genuinely take that as support for Hitler as a whole.

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    Mute Steven Woodroffe
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    Aug 31st 2015, 7:54 AM

    Could explain why he couldn’t give his favourite bible quote

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    Mute niall mullins
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    Aug 31st 2015, 9:32 AM

    Probably because he knows that there really isn’t a sky fairy. Won’t go down well in the bible belt but who really cares!?

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    Mute Tap Solny
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    Aug 31st 2015, 9:02 AM

    If I read a story about IRA/SF in the Journal does that make me an IRA/SF supporter?

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    Mute fiachra29
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    Aug 31st 2015, 9:13 AM

    A story about Donald Trump and you still can’t help mentioning Sinn Féin, I don’t like the Shinners myself but you have a complete obsession. Your irritating insistence on mentioning them everywhere even on completely unrelated articles is incredibly annoying and doing far more damage to your cause than good.

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    Mute Tap Solny
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    Aug 31st 2015, 9:25 AM

    The subject of the analogy might not be to your liking but the remark is very relevant. I will not be dictated to by the likes of Fiachra with his new Twitter account.

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    Mute Diarmuid Doran
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    Aug 31st 2015, 9:56 AM

    Yeah Fiachra , how dare you.Your Twitter account must be at least 30 days old before you dictate to Pat Lyons or any of his Jornal multi- accounts. poor Pat.

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    Mute fiachra29
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    Aug 31st 2015, 9:58 AM

    My Twitter account is actually about a year old at this stage.

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    Mute Jason Culligan
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    Aug 31st 2015, 10:26 AM

    Pat, isn’t this your third account after previously being banned on other accounts?

    It’s rhetorical by the way, we all know the answer.

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    Mute Michael Sands
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    Aug 31st 2015, 5:04 PM

    One way to understand how your enemy thinks?

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