IRISH WATER HAS said it currently has no plans to include any promotional offers for water related products when issuing customer’s bills.
If you kept a close eye on your application form, you would have noticed a ‘Marketing’ section, in which you had to tick a box if you wished to opt-out.
The section read:
Irish Water and/or authorised agents acting on behalf of Irish Water may wish to contact you by text message, email, post, landline or in person with information about water related products or services which may be of interest to you.
In response to queries from this website, a spokesperson for the utility confirmed that bills will be accompanied by an insert.
Right now, this will “provide customers with information that assists them in interacting with Irish Water and using our services”, they said.
Irish Water will also convey conservation advice and inform households of services for customers agreed with the regulator (the CER), such as for people needing additional assistance.
“Should Irish Water decide in the future to include a ‘bill insert’ promoting water saving devises people who have opted out of receiving marketing materials would not be sent these,” they added.
The spokesperson said that this, in theory, could include promotional offers, but Irish Water has not engaged with anyone on this yet, and there are currently no plans to.
And the authorised agents? They’re “contractors who may need to visit a customer’s property to repair a leak. In that circumstance Irish Water would have to give the contractor a customer name and address.”
The utility has been actively encouraging customers to sign up using paperless billing.
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