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Former Environment Minister Phil Hogan, who brought established Irish Water. Laura Hutton/RollingNews.ie

Want your Irish Water refund? You may have to update your details

It was confirmed earlier this month that the utility will refund the full amount of their water charges before the end of the year.

IRISH WATER HAS appealed to those eligible for refunds to ensure their details are up to date.

It was confirmed earlier this month that the utility will refund the full amount of their water charges before the end of the year.

Before the summer, the Taoiseach Leo Varadkar said the government would begin refunding water charges by the autumn.

In order for refunds to be issued, legislation must first be approved. Following this, Irish Water is to roll out an information campaign in a bid to advise homeowners about the process of getting their money back.

In advance of that legislation, Irish Water has appealed to the 990,000 eligible customers to make sure their information is up to date.

In a statement it said:

In order to refund domestic water charges with the minimum of delay, there is no application or registration process so it is essential that any customer who has moved since receiving their last bill, update their details now so that the cheque is posted to their current address. The quickest way to do this is to call Irish Water on 1850 448 448 and lines are open Monday – Friday from 9am to 5.30pm.

The company’s Head of Customer Operations with Irish Water, Eamon Gallen said:

“Issuing refunds to 990,000 households presents a significant challenge but our priority is that the process is as efficient and straightforward as possible for our customers.

“Crucially however, we are reliant on them telling us if their details have changed since the last time they contacted us so we encouraging anyone who has moved or changed their personal details to contact us as soon as possible to provide up to date information.

“It is inevitable that some refunds could be delayed if information is not updated but our primary focus is that process is a simple as possible from a customer point of view.”

Refunds totalling €173 million will be paid to 990,000 customers, with an additional €5 million spent on the cost of letters, cheques, a public information campaign and additional staffing to support the project.

Read: Confirmed: Irish Water to refund water charges to customers by Christmas

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    Mute Tony Gordon
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    Jan 6th 2019, 8:12 PM

    They are only scratching the surface with this research

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    Mute FlopFlipU
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    Jan 6th 2019, 8:21 PM

    @Tony Gordon: yes itchy and scratchy

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    Mute Ciaran Fairley
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    Jan 6th 2019, 8:23 PM

    @Tony Gordon: That comment really got under my skin lol.

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    Mute Canny Jem
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    Jan 6th 2019, 9:04 PM

    A very unpleasant thing. Apart from abnormal skin conditions, frequent excessive intake of coffee and alcohol leads to skin dryness – which causes excessive itchiness which leads to excessive scratching – and risk of scrab cuts, which can become infected by scratching with unclean fingernails.
    The fore-arms, back of neck and the back are most often affected. Unless primarily due to piles, the coffee/alcohol itchiness also can occur between the legs and buttocks.
    Moisturising creams are not worth their expensive costs. Use a litre of warm water with a capful of liquid dettol disinfectant for skin treatment mixed in (not the sink/WC disinfectant kind) to wipe the affected area(s). To reach the back areas, use a hand-towel soaked in the warm water/dettol mix and rub all over as if drying your back.
    Do this daily or as needed. Sorted. Then back to the booze and coffee, ad infinitum.
    Or just ease off the excessive coffee and booze.

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    Mute TamuMassif2019
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    Jan 6th 2019, 10:56 PM

    So an itchy hand doesn’t mean your going to get money???

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    Mute David Jordan
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    Jan 6th 2019, 9:12 PM

    Here’s a great article about a woman who developed Shingles secondary to HIV infection, the infection caused nerve damage to her scalp and skull, her brain rewired nerves to the Itch centre of her brain (we now know it’s the periaqueductal gray), similar to a phantom limb. She eventually literally scratched through her skull and injured her brain:

    https://www.newyorker.com/magazine/2008/06/30/the-itch

    “One morning, after she was awakened by her bedside alarm, she sat up and, she recalled, “this fluid came down my face, this greenish liquid.” She pressed a square of gauze to her head and went to see her doctor again. M. showed the doctor the fluid on the dressing. The doctor looked closely at the wound. She shined a light on it and in M.’s eyes. Then she walked out of the room and called an ambulance. Only in the Emergency Department at Massachusetts General Hospital, after the doctors started swarming, and one told her she needed surgery now, did M. learn what had happened. She had scratched through her skull during the night—and all the way into her brain.”

    https://en.wikipedia.org/wiki/Periaqueductal_gray

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    Mute ihcalaM
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    Jan 6th 2019, 9:22 PM

    @David Jordan: Unreal, thanks for sharing

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    Mute Alan McDonald
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    Jan 6th 2019, 9:42 PM

    @David Jordan: Just before bed. Thanks.

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    Mute Shane Curran
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    Jan 6th 2019, 8:23 PM

    What the hell are they talking about?

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    Mute White Rabbit
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    Jan 6th 2019, 8:22 PM

    If it wasn’t for those pesky peptide receptors.

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    Mute MitchConnor
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    Jan 6th 2019, 11:16 PM

    The brain tells me? What, so where am I in the body then ?

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