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It’s an extremely difficult thing to do, to call up a stranger and start pouring your heart out.
NITELINE HAS BEEN taking calls from students in several colleges in Ireland for over 20 years.
At the end of the line is another student, who is volunteering their time, waiting to listen.
The free phoneline, which can be reached on 1800 793 793, is open to students from several colleges in Dublin and Maynooth from 9pm to 2.30am during every night of term.
Niteline is based on the Samaritans model and each volunteer is trained in how to actively listen and support callers.
David Gahan, a 22-year-old Computer Science student from Dublin City University, is the service’s coordinator. He has been involved in Niteline for three-and-a-half years.
David says just under half of calls to Niteline are about mental health.
He thinks more people are willing to talk about this topic now due to public awareness campaigns tackling the associated stigma, noting: “Mental health isn’t just something that happens during bad times. It’s like a cold, it comes and goes.
“There has really been a push in Ireland in the last 10 years to get people talking about mental health.
We get a full breath of everything people go through – good and bad. Sometimes people just want someone to talk to. We’re a wall and they just throw ideas against it.
If a person who is suicidal contacts the helpline, David says the volunteer allows them to express what they are feeling.
“The difference in coming and talking to us rather than talking to a friend is that while the friend might immediately say ‘Don’t do it’, we give them a space to talk about how they’re feeling, no matter how that is.
“We try and make sure that everyone gets a chance to be heard. If people need to be referred on we do that.”
David says callers also want to talk about relationship issues, financial trouble and accommodation problems, adding the latter has been “a really big one in the last year”.
Training
All volunteers go through extensive training both before and during their service, and they can avail of counselling at their colleges if they need to.
They commit to a minimum of two shifts a month.
Kineta Valoo is Niteline’s secretary. The 22-year-old is a fifth year Medicine student at the Royal College of Surgeons (RSCI).
She has been involved with the service for three years.
“I’ve always had an interest in mental health. I want to be a psychiatrist,” she tells us, adding that getting involved with Niteline is “hands down the best decision I’ve made in my university life”.
“With Niteline you get just as much as you put in. The more involved you are, the more rewarding it is.”
She says it’s important groups like Niteline continue the push to destigmatise talking about mental health issues.
“It’s really important that we continue these efforts, to make sure mental health is at the forefront. It’s something people need to work on. If we can’t talk about the problem, we can’t fix it.
“We will be here for [callers] no matter how they’re feeling.”
Kineta thinks it’s “crucially important” the service is run by students for students
It’s an extremely difficult thing to do, to call up a stranger and start pouring your heart out. We have a connection from get-go because we’re all students.
More information about Niteline can be read here. A list of additional helplines and websites, tailored to help people dealing with a number of specific issues, can be found here.
If you’re interested in becoming a volunteer, you can find an application form here.
Niteline is affiliated with the following colleges:
If you need to talk, contact:
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Hardly news worthy
It is actually. It teaches us all a lesson. Investigate before jumping to conclusions. Great that the guy was apologetic and accepting of his error. We can all learn…….
Wouldn’t want to be in a rush
@JoeyJoeJoeJrShabadoo: guards coming to a train in 40 minutes is fast, they usually take over an hour from experience.
@Paul: why not let the train go on time and take the guy with the problem off the train to report the problem, it is hardly a murder. Why does everyone have to pay for one stupid guy on the train?
“BATHROOM” on a Irish rail train???
‘Jacks’ ‘Cazey’ ‘Loo” Yea But ” Bathroom”
What have I been missing????
Hold the passengers hostage until someone confesses to something, anything at all.
Couldn’t tell my left from my right lol
@Anastasia: one with the watch
@Tony Gordon: Seriously I ware it on the left hand
What a plonker.
“Anti-social behaviour”? Down with that sort of thing
Wonder if the incident happened at all. This train is regularly delayed due to this excuse. Probably like those bridges that get hit by trucks causing trains to be cancelled, yet the bridge is in perfect working order 20 minutes later..
@iMoan Brutal:
when a bridge gets struck it has to be inspected by engineers before it can be used .
@the truth: yes but most of the time there was no truck stuck or a truck anywhere near the bridge, just a train drive who slept in or taking an extended lunch. But recently they’ve stopped being stupid enough to name the location of the fake bridge hit
@Jayo Breathneach: Your right most probably true in some cases, but the amount of times its the reason on this specific route doesn’t add up, someones telling porkies either way
Why can’t the Guards pick up footage once train reaches its destination? Ridiculous delaying an entire train, all its passengers and rest of the network over a possibly stolen bag
Mis-carriage of justice ;)
No staff on board thought to check the carriages ? No need for the train to be delayed that long
@Suzie Sunshine: that would probably beagainst union rules
@James Brown: its making trains one person operated its company policy nothing to do with union rules
@the truth: Inter City trains have at least two or three staff on board.
@Neal, not Neil.: not all have trains out of heuston yes not all Services out of connolly have and the train in question is one man operated from connolly.
shouldn’t have left his luggage unattended in the first place
he said he seen a fella walking off with it so hes stupid and a lying hoor.
@the truth: that’s the problem with “eyewitnesses ” sure didn’t some Irish tourist in medugorje see Madeline Mccann and heard her speak in english it turned out she was some croatian kid without a word of English
@iMoan Brutal: The bridges are fine because they’ve been checked by engineers to be structurally sound before the trains pass over it again ya mong! Maybe Irish Rail should just ignore all safety procedures just to stop you from whining? Jesus……
Fake news turns out to be true….
Bathroom? Was he having a bath? Are we all Americans now? Does the word toilet offend people?
What an idiot seriously
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