Poll: Should self-service checkouts be scrapped?

Some supermarkets in the US have announced plans to phase out self-service checkouts in the name of customer service – do you think stores in Ireland should follow suit?

SOME SUPERMARKET CHAINS in the United States have decided to scrap self-service checkouts – once considered the ‘way of the future’ – in favour of good old-fashioned human contact at the tills.

Big Y Foods, which has 61 locations in Connecticut and Massachusetts, has become the latest of a list of supermarkets to announce the phasing-out of self-serve lanes. The company says research shows customers generally prefer traditional cashier-staffed lanes, finding them more convenient – and, often, even quicker than self-service points.

What do you think : should self-service checkouts be scrapped in Ireland?

Poll Results:

No, there should be an option to use them (1214)

Yes, they should be removed entirely (628)

No, there should be more of them (516)

I don't know (42)

Yes, they should be removed entirely
No, there should be an option to use them
No, there should be more of them
I don't know

Read: US supermarkets move to scrap self-service checkouts>

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A row of self checkout lines are available at a Big Y supermarket in Manchester, Connecticut. Jessica Hill/AP/Press Association Images

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Jennifer Wade

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customer service

Self-Service Checkout

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