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RSA Group

RSA Insurance executives suspended as firm announces €84m profit shortfall

The company stressed that no policyholders have been affected and all our Irish businesses continue to operate as normal.

Updated 10.53pm

RSA Insurance Ireland has suspended three of its executives, including its CEO Philip Smith, pending an investigation.

CFO Rory O’Connor and Claims Director Peter Burke have also been suspended pending the outcome of the investigation into issues in the Irish claims and finance functions of the company which were identified during a routine internal audit.

RSA owns and operates 123.ie. The company stressed that no policyholders have been affected and all our Irish businesses continue to operate as normal.

The company said today that as a result of these issues it estimates that its 2013 operating profits will be £70 million (€83.8 million)  lower than current market expectations. RSA said it has informed the Central Bank of Ireland and is working closely with them.

The review is ongoing and so RSA said it is too early to draw any firm conclusions or to reliably estimate the likely financial impact.

As a result, RSAI plc today injected capital into RSA Insurance Ireland to ensure its solvency ratio is comfortably in excess of 200 per cent.

Three other executives in the company’s insurance group have taken over the posts of the suspended staff.

First published 6.55pm

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76 Comments
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    Mute Mike Clinton
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    Nov 8th 2013, 7:02 PM

    Wow !!!!… without making any accusations , this sounds serious.
    Pity a few proper internal audits weren’t carried out in anglo, Irish nationwide etc….

    423
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    Mute Richie Rodgers
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    Nov 8th 2013, 9:58 PM

    Mike
    I think you’re typically overlooking an important fact. RSA have already made an appalling loss!

    27
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    Mute Stephen Murphy
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    Nov 8th 2013, 11:14 PM

    If the boys have been bold, things have gone amiss and their is a case to answer. A slap on the wrist, gold plated pension and bonus is your punishment. The rest of us, lose everything and thrown in prison!

    62
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    Mute Stephen Murphy
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    Nov 8th 2013, 11:15 PM

    *there*

    16
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    Mute Tony Skillington
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    Nov 8th 2013, 11:39 PM

    Please tell me this isn’t another bailout in the making..?

    35
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    Mute Paul Doyle
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    Nov 9th 2013, 12:03 AM

    Another fu@k up you can be sure will be paid for by the taxpayer.

    30
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    Mute Mike Clinton
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    Nov 9th 2013, 12:09 AM

    rodgers, I think you are typically putting your opinion in where it’s not wanted.
    Kindly troll somewhere else .

    28
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    Mute gerbreen
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    Nov 9th 2013, 12:14 AM

    Richie a private company taking action. This is good news surely?

    54
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    Mute David O Brien
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    Nov 9th 2013, 12:31 AM

    Yea, another surcharge for insurance.

    26
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    Mute Owen Brady
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    Nov 9th 2013, 2:03 AM

    It’s resting in some lads account no doubt

    13
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    Mute C
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    Nov 9th 2013, 9:31 AM

    There’s no way that this can really come back on the irish taxpayer. RSA can’t exactly impose an industry-wide surchage, and if they increase their own prices customers are free to move elsewhere. This is a loss that falls on RSA shareholders – and If the reason they’re under-reserved is that they declared the profits too early (which is a possibility) then the shareholders aren’t that much effected overall either.

    19
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    Mute TheIrishBrain
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    Nov 8th 2013, 7:12 PM

    Hope they had insurance cover for the loss.

    149
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    Mute Philip
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    Nov 8th 2013, 9:11 PM

    Yeah they did increase the premiums on their customers

    39
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    Mute Niall Power
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    Nov 8th 2013, 7:36 PM

    They could phone Sean Quinn for advice?

    127
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    Mute Will Knott
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    Nov 8th 2013, 7:47 PM

    They didn’t make a loss, the profit was just not as much as they thought it might be.

    115
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    Mute Donald Cameron
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    Nov 8th 2013, 7:56 PM

    Well, they may or may not be still earning a profit, if their profits are down by 80m, it’s possible they were only expecting 40m, could just be a way of spinning it to look better than it should to prevent a mass move of policies. News outlets often take press releases and move some words around to make it look like different.

    The fact that there also needed an injection of capital to maintain solvency levels tells me there is more to this story that we’ve heard so far.

    41
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    Mute TheLoneHurler
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    Nov 8th 2013, 7:07 PM

    My road insurance company… policy expires mid-month… doubt I’ll be getting a nice renewal quote.

    108
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    Mute John O'Neill
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    Nov 8th 2013, 8:15 PM

    1,2,…..what the f**k happened to 3?

    85
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    Mute Emmet Walsh
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    Nov 8th 2013, 10:11 PM

    Please tell me of this road insurance that you speak of….

    49
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    Mute John O'Neill
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    Nov 8th 2013, 10:49 PM

    I think that your comment is ABSOLUTELY OUTRAGEOUS Emmet…..Everybody knows that you must never finish a sentence with a preposition…

    51
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    Mute Paul Byrne
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    Nov 8th 2013, 11:25 PM

    That’s an urban legend. It is perfectly acceptable to finish a sentence with a proposition, and just as acceptable to start a sentence with a ‘but’.

    24
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    Mute Anastasia Ryan
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    Nov 8th 2013, 11:48 PM

    I just insured my car with them today… :-(

    13
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    Mute Nick Caffrey
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    Nov 9th 2013, 7:17 AM

    Maybe, but it’s very poor use of the language…

    4
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    Mute Brian Donohoe
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    Nov 9th 2013, 8:00 AM

    Avail of the 14 day cooling off period if you wish, Anastasia.

    10
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    Mute John O'Neill
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    Nov 9th 2013, 11:08 AM

    But..but…but….

    1
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    Mute Anastasia Ryan
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    Nov 9th 2013, 11:45 AM

    Thanks Brian!

    1
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    Mute Alan Scott
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    Nov 8th 2013, 7:31 PM

    Here we go again we had our fill of the banks now it is the turn of the insurance lot

    52
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    Mute Toni O'Reilly
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    Nov 8th 2013, 7:58 PM

    Just got my insurance renewal quote from them earlier which had a not so nice €200 bumped on. They can feck off with themselves!!!

    48
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    Mute Joseph Dempsey
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    Nov 8th 2013, 8:40 PM

    Its a predictable game 123 played & got bit in the ass. You join them, enticed with what seems an unbelievable quote, then u give them a second policy, say home insurance and a year later they pounce, hiking premiums. My home insurance doubled with not a single claim so looked at Avvia and shocked with a quote half of what 123 quoted. On top of their woes I suspect the big players have decided to bite back at the discounters. This said thank you 123 for saving me a fortune while it lasted.

    26
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    Mute Emmet Walsh
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    Nov 8th 2013, 10:16 PM

    Toni your premium hike probably had a lot to do with the EU gender equality initiative which saw female/male premiums equalised.

    Male premiums didn’t go down unfortunately :(

    39
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    Mute Mario Ocampo
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    Nov 9th 2013, 8:06 AM

    We had 500 added to ours. Same car, same people on the policy, and an extra year of ncd. Changed, then realised they never added a year of ncb, which is out of date now. Will never use 123 again

    6
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    Mute Gerry Ryan deG
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    Nov 9th 2013, 9:17 AM

    Moved to them this year, got a great deal. My third change in 4 years. All the same, great price to get you and then they Jack it up hoping you won’t bother to look around.
    Keep changing my friends and use them like they would use you.

    8
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    Mute Emmet Walsh
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    Nov 9th 2013, 1:28 PM

    Mario how many years NCB did you have?

    1
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    Mute SMcB
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    Nov 8th 2013, 7:42 PM

    I suspect recent purchases (i.e 123.ie / AonDirect) may have something to do with this.

    46
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    Mute SMcB
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    Nov 8th 2013, 7:49 PM

    *Aon Insure not Direct

    22
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    Mute Barry Healy
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    Nov 9th 2013, 12:00 AM

    I didn’t think they bought aon just thought they got their customer book. I got a great quote from them there last wk. Paid up and all……really hope they don’t go tits up, don’t think I’d get as good a quote!

    16
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    Mute SMcB
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    Nov 9th 2013, 12:20 AM

    As far as I know Aon Insure started out as insure.ie (http://www.mdc.ie/press1.htm), was sold to Aon and subsequently was purchased by RSA Ireland.

    5
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    Mute Sheila
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    Nov 11th 2013, 9:58 AM

    They will have probably have taken on outstanding loans as well. The company won’t go down, but the careers of some people involved might go up in flames if there was deliberate under-reserving to make things look good.

    1
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    Mute Robert Zombies
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    Nov 8th 2013, 7:08 PM

    Premiums will surely go up across the board now.

    44
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    Mute Ben Gunn
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    Nov 8th 2013, 7:16 PM

    Why?

    31
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    Mute Patrick Gormley
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    Nov 8th 2013, 7:23 PM

    Simple solution , change your insurer.

    45
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    Mute Donald Cameron
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    Nov 8th 2013, 7:48 PM

    They have underpricing the market for a while, my bet is they had higher claims than their actuary tables predicted. Most of the major insurers on the market are actually underpricing the risk to try and draw in the customers. That’s the reason why there have been 2 major insurers suffer huge losses and now RSA announcing their profits are massively down.

    49
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    Mute Philip
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    Nov 8th 2013, 9:12 PM

    Remember when the claim process was simplified at the behest of insurance companies

    One of the benefits was to be lower insurance premiums, that lie didnt last too long

    23
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    Mute Jono Lennon
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    Nov 8th 2013, 11:54 PM

    Read the article , the parent company has injected capital in to RSA in Ireland, therefore it sounds like a solvency issue had arisen ie not enough reserves in place . They stepped in to solve it , unfortunately it appears that there has been some mismanagement here.

    37
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    Mute Sheila
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    Nov 11th 2013, 9:55 AM

    Serious mismanagement!

    1
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    Mute Caroline Dunlea
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    Nov 8th 2013, 7:18 PM

    So tell me, what’s the issue, that 3 employee were suspended, or that there won’t be much of a profit, or 3 employees caused the profit problem, or what? Why is this news? Will they go bust?

    36
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    Mute Donald Cameron
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    Nov 8th 2013, 7:57 PM

    The solvency issue could be the tip of this story

    28
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    Mute Shane Brett
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    Nov 8th 2013, 8:12 PM

    Quinn family will be proven right yet!! Corruption at top level in this country is septic Government included.

    33
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    Mute Dusty O'Brien
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    Nov 8th 2013, 8:21 PM

    Ah will ya feck off with that. The fact that another insurance company exec board were doing dodgy things does not make Sean Quinn right. Cop on.

    116
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    Mute Shane Brett
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    Nov 8th 2013, 8:32 PM

    First of all what the Quinns did was totally wrong, but when Quinn insurance was taken and sold it was in a lot better place than RSA, Quinn situation was used to cover up 20 years of corruption by both banks and government. Has any person from government or banks been taken to task? No all they got were golden hand shakes and pensions for life.

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    Mute Salvage Guy
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    Nov 8th 2013, 8:39 PM

    Agree

    16
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    Mute SMcB
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    Nov 8th 2013, 9:13 PM

    Quinn Insurance was in a better position than RSA??? How exactly can you make such an claim?

    I really do not want to get into a argument about Quinn (because it’s as bad as what happened in Saipan…) but RSA is a worldwide company with an Irish subsidiary in which a solvency issue was identified. The parent company plugged the balance sheet of the Irish subsidiary straight away when the issue was fully accounted for.

    83
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    Mute Conor
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    Nov 8th 2013, 11:20 PM

    Quinn used Quinn insurance as a personal chequebook to make bets on the market. He’s a tit!

    53
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    Mute Dusty O'Brien
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    Nov 9th 2013, 8:39 AM

    The article clearly states that RSA is now at 200% liquidity. Anyway, you said the Quinn family would be proved right … About what? And, how on earth did the Government use Quinn insurance to cover up the banks?

    7
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    Mute Patrick Murray
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    Nov 8th 2013, 8:58 PM

    Then why did they suspend the claims director….
    Unless they were deliberately underestimating the reserves…
    There might be some form there.

    31
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    Mute Sheila
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    Nov 11th 2013, 9:59 AM

    Good question Patrick.

    1
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    Mute N O'C
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    Nov 8th 2013, 9:39 PM

    It says that profits were 70 million lower than the market expected. Problem is that the share price was based on the higher profit number, and will now fall quite a bit. That’s probably why the execs were suspended – possible fraudulent reporting of financial data

    25
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    Mute Salvage Guy
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    Nov 8th 2013, 8:38 PM

    They paid 60 million for 123.ie ? Last week announced big rise in policy prices to recoup losses ….sinking ship

    22
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    Mute Lar G Rection
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    Nov 9th 2013, 2:03 AM

    How come the Central Bank did not spot this? More blind eye from the regulators no doubt.

    One day after the IMF leave the messing has already started.

    22
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    Mute Bluemist
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    Nov 8th 2013, 7:58 PM

    Do what we alway do get the tax payer to fix it

    15
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    Mute Sheila
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    Nov 11th 2013, 10:02 AM

    The tax payer is not involved. The company is not insolvent, it is a UK public company, not an Irish one.

    1
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    Mute Garry Coll
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    Nov 9th 2013, 1:10 AM

    There is something wrong with this article.
    A smaller profit is still a profit, and what the reduction should only affect is the annual dividend payout.
    To use it as an excuse to inject funds doesn’t add up, and places a serious question over the viability of the outfit.
    It sounds like just the beginning of the story

    14
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    Mute Sheila
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    Nov 11th 2013, 10:07 AM

    They injected funds because the Irish operation fell below the required Central Bank solvency levels. It was necessary.

    The annual dividend is from the UK parent, not the Irish company. So far, the UK parent has acted pretty smartly. Because they are public (and not Irish!), the outcome will be known very soon. Note they are not asking their Irish exectuives to carry out the enquiry!

    1
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    Mute Anne Marie Healy
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    Nov 8th 2013, 11:23 PM

    I’m currently waiting for my dogs vetenary bills to be paid by RSA!!!!
    To make matters worse I have my car & home insured with 123.ie…

    8
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    Mute Jose Verandah
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    Nov 9th 2013, 3:19 AM

    Another engineered scam to up the Ante in favour of the schoolyard bullies. More gravy. Via the servants’ entrance. Call it backdoor tax. No lube.

    6
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    Mute Anne Marie Healy
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    Nov 8th 2013, 11:25 PM

    I’m currently waiting for a claim to be paid by RSA for my dogs vetinary bills, also to make matters worse I have my house & car insured with 123.ie too …

    5
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    Mute Nick Caffrey
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    Nov 9th 2013, 7:22 AM

    Veterinary

    17
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    Mute Barry Ryan
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    Nov 9th 2013, 8:38 AM

    Heading towards my third renewal with 123.ie, no claims, and they outrageously quoted me double my previous of ~€610.. ‘That’s the best our broker can do for you, all premiums are going up this year’, I was told.. ‘That’s fantastic’, I replied..

    4
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    Mute Lunaghsa
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    Nov 9th 2013, 5:11 PM

    RSA bought the 123.ie book of business. That was their first mistake.
    The 123.ie claims are under reserved. It was exposed in an independent audit.
    Not sure whether the under reserving was a legacy issue or lack of attention to reserving on the whole book of business since it was purchased. Think it was PWC identified it.
    I don’t think there’s anything deliberately shady in it, negligent maybe, but people should be careful about making comparisons to Quinn.

    4
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    Mute Liam Byrne
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    Nov 8th 2013, 11:25 PM

    If true, I wonder if CAB is going to make some repossessions?

    4
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    Mute Eddie Bosano-Andrews
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    Nov 9th 2013, 11:19 AM

    RSA are the main sponsor of the Irish Cricket team and of Leinster Cricket, they’ve been part of the reason Cricket Ireland have been able to offer central contacts to players and professionalise the sport here.

    2
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    Mute Sandra Murphy
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    Nov 9th 2013, 2:02 AM

    Got my renewal last week and without a claim, they increased my car insurance by €617. Had a look today again, it’s only up €64. What’s going on at 123, seriously? 123 dot i e just log on and lose money?

    2
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    Mute Sheila
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    Nov 11th 2013, 10:01 AM

    My sister found the same recently, and was amazed. She got a much better quote elsewhere.

    1
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    Mute Geraldine Lee
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    Nov 9th 2013, 10:06 AM

    Wouldn’t deal with Rsa again, if you have a genuine claim and need the money , they stall, stall, stall…

    2
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    Mute Victoria Marshall
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    Nov 9th 2013, 11:44 AM

    Do they have Tesco car insurance.ie as well? I think they do, I’m having problems with them at moment :(

    1
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    Mute Ray Dunne
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    Nov 9th 2013, 8:00 PM

    Tesco car insurance is underwritten by RSA

    1
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