Advertisement

We need your help now

Support from readers like you keeps The Journal open.

You are visiting us because we have something you value. Independent, unbiased news that tells the truth. Advertising revenue goes some way to support our mission, but this year it has not been enough.

If you've seen value in our reporting, please contribute what you can, so we can continue to produce accurate and meaningful journalism. For everyone who needs it.

Niall Carson/PA Wire

Ryanair apologises after compensation cheques bounce

The cheques were sent to customers whose flights were delayed or cancelled.

A NUMBER OF cheques sent to Ryanair passengers affected by cancelled or delayed flights have bounced.

Several people told BBC News their banks had returned the cheques because they were unsigned. Some customers said they were charged extra fees by their banks as a result.

Ryanair has apologised, saying “a very small number of cheques” processed in July were issued without a required signatory “due to an administrative error”.

In a statement, the airline said the cheques had been “re-issued to customers along with a letter of explanation” on 15 August.

“We apologise again for any inconvenience caused to customers,” the statement added.

Strikes 

Hundreds of flights across Europe have been cancelled by the airline in recent weeks due to strike action by pilots in several countries.

Unions representing Ryanair employees have written directly to the airline’s shareholders urging them to put an end to the ongoing industrial dispute.

In a letter seen by TheJournal.ie, a statement made on behalf of a number of European unions urges the shareholders to “find a peaceful resolution for the current employee unrest”.

The dispute among Irish pilots centres around working conditions and how Ryanair organises transfers of its pilots between bases.

Readers like you are keeping these stories free for everyone...
A mix of advertising and supporting contributions helps keep paywalls away from valuable information like this article. Over 5,000 readers like you have already stepped up and support us with a monthly payment or a once-off donation.

Close
41 Comments
This is YOUR comments community. Stay civil, stay constructive, stay on topic. Please familiarise yourself with our comments policy here before taking part.
Leave a Comment
    Submit a report
    Please help us understand how this comment violates our community guidelines.
    Thank you for the feedback
    Your feedback has been sent to our team for review.

    Leave a commentcancel

     
    JournalTv
    News in 60 seconds