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LOW COST AIRLINE Ryanair has announced profits of €18 million in the third quarter of 2012, up €3 million on 2011 despite an 481 million increase in fuel costs.
Revenues rose 15 per cent to €969 million as traffic grew 3 per cent to 17.3 million passengers. Unit costs rose 11 per cent mainly due to a 24 per cent increase in fuel. Excluding fuel third quarter unit costs rose by 4 per cent, while average fares improved by 8 per cent.
Commenting on the figures today, CEO of Ryanair, Micheal O’Leary said the profit was ahead of expectations due to strong pre-Christmas bookings at higher yields.
“The 8 per cent rise in average fares reflects our improved customer service, record punctuality and the successful roll out of our reserved seating service,” he said.
Customer service
The airline said today that no other EU airline can match its fares or level of passenger service. A survey of 10,000 passengers revealed that 87 per cent were satisfied or very satisfied with their Ryanair flight.
93 per cent said they would fly with the airline again and 95 per cent said Ryanair provide excellent value for money.
Ryanair said 93 of all flights arrived on time last year which was a new record and lost bags have fallen to less than 1 per 3,000 pax.
The airline said it cancels less than 4 flights in every 1,000.
Ryanair said it expects traffic in the fourth quarter will drop by approximately 400,000 passengers below last year’s Q4, due to its grounding up to 80 aircraft which limits the impact of high oil prices, high airport fees at Stansted and Dublin, and seasonally weaker Q4 demand.
On the basis of the improved Q3 result, its capacity cuts and limited visibility over Easter bookings and yields, the airline now expects full year profits to exceed our previous guidance (of €490 million to €520 million) and rise close to €540 million, a 7 per cent increase on last year’s profits despite a 19 per cent increase in oil costs.
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I must admit I am (the only) one of Ryanair’s very happy repeat customers
I’m with you there Jason, I’ve never had a problem with them and I’ve been using them for years.
Great Jim, you have just jinxed our next Ryanair flight/”experience”
not true as i always fly ryanair where i can. my favourite airline.
IM in your bracket also ,flew over 15 times and never had a problem ..finger crossed anyhow off London in April
I rarely have a complaint. But I will put you this question and this happened me last week.
Tomorrow morning at 6.30 there are 2 flights to Birmingham. One AL the other Ryanair. Both are pretty much the same price. Which one will you chose? No contest.
Ryanair of course, it’ll be on-time
A certain percent will never be pleased with anything so 93% is an amazing high result
They are doing well because there is no such thing as a “cheap” flight anymore
I just booked a return flight to Sweden for €100, it will cost me €40 just on petrol to drive to and from the airport. And probably €30 ish to park. Makes the flight look pretty cheap to me.
Big question is why he wants Aer Lingus
Maybe we should look west for the answer to that one.
trans atlantic flights i suspect although o leary has said he can only do low cost flying on short haul flights.
Could they throw a few bob my way so I can make a profit in the third quarter too?
People with the acumen and capacity of Michael O’Leary must get sooooooooo frustrated when they watch the way our country is run. It makes me laugh, bitterly
Good man Mr O’Leary, now if you’d be so kind as to hurry on and put those profits into a RyanAtlantic launch. New York for the weekend? Don’t mind if I do!
Hate flying with them. But Mick should be running this country.
Agree with your first point, disagree with your second one.
Bill Clinton for Taoiseach! :P
Everyone moans about them but cant turn down the cheap flights
Fair play
So approx 10 people on every aircraft say they’ll never fly with Ryanair again? That’s not good.
There isn’t a business anywhere that would not be delighted with those customer satisfaction numbers.
You’re clearly not used to reading Cust sat numbers if you think that. Very broad questions from which you would expect very high bungees – some of these numbers are not as good as you’d expect.
And a penny of that won’t go back into there filthy dirty horrid planes.
The youngest fleet in Europe you mean?
Micks a legend! love to hear his debates great talker but that’s not what this country needs in a leader!
And Sir des champs is going to win the gold cup…. Looks like Mick is in for a really good year!
Wow
have your say