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SO, RYANAIR HAS joined Twitter. The airline has never quite been renowned for its customer service and, although it’s early days, the @Ryanair account doesn’t seem to be in the mood for changing that anytime soon.
For its first tweet Ryanair managed to poke a little fun at itself, letting us know that there will be no hidden charges for followers:
(There is no word yet if Michael O’Leary will be tweeting from the account. Pic: Virginia Mayo/AP)
Any hopes that Ryanair had perhaps gone a little soft may have been vanquished by the next tweet from however which hinted that they will not be taking any customers queries, directing users toward the online contact form:
A couple of hours after being set up the account has yet to follow anybody either so it remains to be seen how interactive @Ryanair will be.
Ryanair may be the biggest airline by passenger numbers in Europe but they have much catching up to do on twitter with competitors such as @AerLingus and @British_Airways having well maintained interactive accounts.
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I tried to access the Ryanair Twitter account but I could only get to a Twitter account near it.
ryanair doesnt do customer service.we all know this.but they have enabled us to see and go places that would have been impossible previously.their prices to some european destinations are amazing.their safety record is impeccable.#itiswhatitis
Who’s next for a useless Twitter account?
What’s Twitter ?
Won’t waste my time following them
Ryanair is nothing like SouthWest airlines. SouthWest has anExcellent customer service team and they don’t charge for everything. Maybe they should go back to South West and learn some more.
Very true, Southwest manages to combine low fares AND great customer service. A more apt comparison would be Spirit Airlines which is the US version of Ryanair and makes no bones about admitting that they have copied many Ryanair policies.
Get a grip people forget how expensive it was to get a flight off this island when air lingus had the monopoly
What’s the point of it if they won’t respond to queries or follow anyone?
They just like to talk about themselves… have you not noticed Ryanair only release statements? Twitter will be perfect for 140 character statements from Ryanair… its just advertising really
Their first tweet was about their Ibiza flight yesterday which contained 160 characters most of them pissed
True but the only one’s who’ll follow are those who are interested in the company no? So they’re simply communicating to “fans” of the service and not new prospects?
Could be completely wrong here, I don’t have a twitter account and don’t quite get it to be honest…
Not replying to questions seems to be the policy of the company in general in my opinion. Most unhelpful people on the planet
Just printed my tweeted boarding card from the cloud.
There’s a sentence you never thought you would ever type.
How much befor taxes per tweet?
Ryanair must be the most unpopular company in Ireland and they think people will follow them.
I think this is just a little publicity stunt to keep the name in conversation . A common tactic.
They’re cheaper than anyone what more do you want on a short haul flight?
Not that much cheaper and sometimes Aerlingus are cheaper. I flew to canaries a couple of months back with Aerlingus. The flight was €70 cheaper than Ryanair. Cheaper to London yes but you end up in Stansted and a £33 train fare to London
bus from stansted is a tenner.
Walking is free.
Like plenty of things with Ryanair it is a balancing act between saving money and being inconvenienced. The sweet spot will vary between users. For me personally they have to be over €100-150 cheaper than Aer Lingus. The actual amount will vary depending on length on flight and whether I’ll want to be able to sleep without people trying to sell me scratch cards and booze in bags.
Aer Lingus recently replied to a tweet of mine and they were very nice.
Fantastic customer service.
And at least you can bring one carry on bag without having to pay extra.
I tried to follow Ryanair and it crashed my device.
Does Michael O’Leary not already have a twitter account?
V1.
V2
I remember a few years back when a twitter was setup w/o MOL knowing. He was raging releasin a press release that twitter is for twits. Lux like u wer the twit Michael 4 yrs behind the curve.
Blocked / Marked as Spam
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