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This customer wrote a 'fairytale' complaint to Tesco - and got a fairytale response

A+ for customer service.

EARLIER THIS WEEK, Tesco customer Dav Nash purchased a packet of Free From strawberry and vanilla cones (read: knock-off Cornettos) from the supermarket.

When he arrived home, however, he was horrified to find that the cone had no chocolate, which kind of defeats the whole purpose of the ice-cream.

12140724_1107833189237505_8300064274011464451_n Tesco / Facebook Tesco / Facebook / Facebook

Nash did what anyone would do and decided to pen a rather lyrical complaint to Tesco on Facebook.

Once upon a time, a small independent store called Tesco crafted a very special Cornetto (of course, it was not a Cornetto for legal reasons). This very special Cornetto didn’t have any milk in it and consisted of delicious vanilla and strawberry ice cream, wrapped in a crunchy, chocolate lined cone with a strawberry sauce through the middle.
Everybody rejoiced at this wondrous creation. Until one fateful day.
Imagine the horror of the unsuspecting customer, after carefully unwrapping the delicious treat to find that the previously crunchy cone was soft, lifeless…flaccid. The chocolate was gone! No more was the cone a testament to confectionary engineering. No more was there a solid, tantalising chocolate end to the cone!
The customer fell to his knees and cried sugarless tears of bottomless grief. The glory days were over and the prospect of a world without a chocolate coating brought an incurable ache to his heart.

“Will there be a happy ending to this story, Tesco?” the letter concluded.

The answer to that question is a big fat yes.

Not only did Tesco reply, but they crafted their own fairytale response.

tesco Tesco / Facebook Tesco / Facebook / Facebook

tesco2 Tesco / Facebook Tesco / Facebook / Facebook

tescoa3 Tesco / Facebook Tesco / Facebook / Facebook

tesco4 Tesco / Facebook Tesco / Facebook / Facebook

Brilliant.

What happened in the end, you ask? Dav sent his details to Tesco and received confirmation that he would receive a £4.00 refund.

aa Tesco / Facebook Tesco / Facebook / Facebook

It may not seem like much, but as Dav puts it…

da Tesco / Facebook Tesco / Facebook / Facebook

Written by Amy O’Connor and posted on DailyEdge.ie

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29 Comments
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    Mute Madra
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    Jun 11th 2020, 8:42 PM

    Class

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    Mute Kevin Hill
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    Jun 11th 2020, 8:52 PM

    Not to be a spoil sport but- I was always told it’s illegal to collect frogspawn?

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    Mute Colin Keogh
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    Jun 11th 2020, 9:00 PM

    @Kevin Hill: me also

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    Mute eoin carroll
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    Jun 11th 2020, 9:04 PM

    @Colin Keogh: for educational purposes its aloud as far as I know

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    Mute Padraig Kavanagh
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    Jun 11th 2020, 9:13 PM

    @Kevin Hill: It is here but schools are allowed for educational purposes. This was in NI.

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    Mute Dave Harris
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    Jun 11th 2020, 9:33 PM

    @Kevin Hill: they were on ground that was drying so were going to die. Did the same myself in early march and have a few thousand tadpoles in a pond which I’ll be releasing as soon as they are frogs. Could have been famous too!

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    Mute sherosays
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    Jun 11th 2020, 9:43 PM

    @Kevin Hill: ah whisht you

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    Mute Aunties
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    Jun 11th 2020, 9:03 PM

    She’s delightful ! At least she didn’t waste her COVID months in and out of the off license unlike some …ahem

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    Mute Seán Browne
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    Jun 11th 2020, 10:11 PM

    Illegal… Jesus every child the far side of the red cow collected tadpoles as a kid, and caught bees in a jam jar.

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    Mute Irisheyes
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    Jun 11th 2020, 11:31 PM

    Jesus I’ve been doing this for years, because frogs return to the same spot every year to spawn so they generally spawn in drainage ditches near us which end up drying up. So we collect them, rear them and release them in a nature reserve near us also. Never thought to put it on the internet. Guess I missed my five minutes of fame.
    The world we live in now everything is a sensation.

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    Mute Colin Keogh
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    Jun 11th 2020, 9:00 PM

    That’s more than a jar of frogspawn, I hope they will be released eventually

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    Mute paddy
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    Jun 11th 2020, 10:57 PM

    @Colin Keogh: you could have just finished reading the article

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