Advertisement

We need your help now

Support from readers like you keeps The Journal open.

You are visiting us because we have something you value. Independent, unbiased news that tells the truth. Advertising revenue goes some way to support our mission, but this year it has not been enough.

If you've seen value in our reporting, please contribute what you can, so we can continue to produce accurate and meaningful journalism. For everyone who needs it.

Some of Three's customers wrongly told they've spent hundreds on internet services

The phone service provider said the messages were sent in error and the issue has been resolved.

shutterstock_556849708 Shutterstock / Naresuan261 Shutterstock / Naresuan261 / Naresuan261

SOME OF THREE’s customers got a shock today when they received a text saying they had spent large sums of money on internet services.

A number of people were told they had spent hundreds of euro.

3 new ThreeCare Twitter ThreeCare Twitter

3 Three Care Twitter Three Care Twitter

Several customers got in touch with the phone service provider on Twitter, where they were informed the messages were sent in error.

It a statement to TheJournal.ie, Three Ireland said: “This morning, some of our prepay customers received a text message in error regarding their allowance.

“This issue has now been resolved and we are working to ensure that the correct amount of credit is available on customers’ accounts.

“We would like to apologise for any inconvenience.”

Bill-pay users were not affected.

Read: St Vincent’s chairman: Any legal medical procedure will be carried out at new maternity hospital

Readers like you are keeping these stories free for everyone...
A mix of advertising and supporting contributions helps keep paywalls away from valuable information like this article. Over 5,000 readers like you have already stepped up and support us with a monthly payment or a once-off donation.

Author
Órla Ryan
View 38 comments
Close
38 Comments
    Submit a report
    Please help us understand how this comment violates our community guidelines.
    Thank you for the feedback
    Your feedback has been sent to our team for review.
    JournalTv
    News in 60 seconds