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ULSTER BANK HAS said its services are now “running as normal” after a glitch that saw customers unable to access their accounts through ATMS.
The disruption also impacted customers of NatWest and the Royal Bank of Scotland, which are also part of parent group RBS Group, in the UK. There were reports across Britain of people not being able to use online banking, telephone banking and cash withdrawals, as well as having no access to ATMs.
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Last night, the bank acknowledged that customers were experiencing difficulties and apologised for the problems.
No further information is available this morning about the nature of the disruption.
The message that services had resumed came about four hours after Ulster Bank, NatWest and RBS confirmed the issues on Twitter.
Last year, a prolonged IT failure at Ulster Bank left 750,000 customers without any banking services for multiple weeks. The ‘technical glitch’ cost the bank more than €100 million.
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Likely at some time in the past they decided to lay off all their competent IT people and/or outsourced the work to a cheap 3rd party to save money. Well, they’re paying for that now. Though I doubt the people who made that decision will be held accountable by anyone.
The main media organisations in this country haven’t exactly chased UB for a detailed explanation of what went wrong the first time, neither have any of the politicians.
The main thing is that it doesn’t matter how many cock ups they make, bonuses are go! Banking is the only industry where complete incompetence can be rewarded by public bailouts and the management continuing to get huge bonuses.
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