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ULSTER BANK HAS this evening moved to reassure customers that next week will be the “final week of any significant delays”.
According to the latest statement from the bank, there will be gradual but noticeable improvements over the coming days, but said that it expects that “by the week of the 16 July the vast majority of customers will return to a normal service”.
The statement adds that “there may be some final reconciliations required to customers’ accounts”.
The chaos-hit bank will be opening more of its branches this weekend as it struggles to deal with a backlog of customer payments.
Meanwhile RTÉ reports that some customers have been charged twice for transactions with some payments being taking out twice and some salaries being lodged twice.
The bank has said that no customer will be out of pocket as a result of the fiasco.
Ulster Bank has also said that customers can use their credit cards to withdraw money from ATMs without incurring cash advance fees – but only if the money is paid back within a month.
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RBS CEO and the Ulster Bank MD need to step down. Its incompetence on a massive scale and its on their watch.
Why the CEO? He not an IT expert. It’s more like the IT department where the questions should be asked.
The CEO should be held accountable for all areas of the business. This ensures having an adequate contingency plan in place if any systems should fail, so I think yes, someone senior should be held accountable. If nothing else, the 3 executives should have at least prepared for the Oireachtas Committee meeting yesterday. Not being able to answer even basic questions about staff cuts and their own operations 17 days after the event displays a shocking level of ignorance/arrogance.
@John: RBS cost-cutting via off-shoring, naturally at the behest of the CEO.
http://www.theregister.co.uk/2012/06/25/rbs_natwest_what_went_wrong/
The CEO IS accountable – easy as that
They have to do better than that…..with all the money they have,why cant they fix this asap…is gone pass joke..
Salary lodged twice!!!
We’ll take it as our part compensation for all the stress and inconvenience caused to us, customers, for over 3 weeks. And the balance to be paid in full once all this is finally resolved this coming week…. If this is going to be the case at all.
All 6 in my family are with ub ..ALL SIX. None of us have been paid in 2 weeks
Ouch! Hope your brought in your pay slips to get your cash!
That’s a pretty awful situation to be in! My wages from last Friday arrived on Wednesday! Other than my wages being a few days late I’ve not suffered anything really!
Look at all the money your after saving
The problem with the word ‘majority’ is that there will be a minority who don’t have their accounts sorted. That could be 49.9%.
Seems to me UB may want to phase ” normal” services back in to prevent a run on the bank. I will definitely be closing my account with them as soon as possible.
Are you not been a bit dramatic screw up s happen it s a fact of life People learn from them but it will cost ulster bank as so it should. I am a customer of ulster Bk and I was inconvenienced but I survived it. It s not too often this sort of mess happens thank god
‘It is not too often this sort of mess happens….’nWhen was the last time this happened?? nAnybody with a basic knowledge of banking systems software maintenance knows this is more than a ‘glitch’. The very last thing a bank will admit is that their customers’ money is at risk.
You are dead right Marist!
Daniel, you have your head where the sun don’t shine!
It’s an absolutely ridiculous situation.
A lot of the Irish public seem to accept it as “ah sure it’s just a minor thing”.
If this happened in my company heads would roll and rightly so.
The UB will NEVER be able to win back the trust of a lot of people or salvage their reputation.
The interest rate on the money they have belong to me due to duplicate transaction is 50% per day.
They will receive my terms and condition via post on Tuesday.
I WONDER .still can’t see it being sorted
Close them down. Close all the incompetent (that’s all of them) banks and replace them with something better, perhaps offering more services through the credit unions. I’m moving my account and would love to move it to say the UK and have it in £sterling the way the €uro is going.
I wouldn’t blame an outsourcing problem, as if you did decide to outsource payment transfers, you would still have access to the trained people who where doing job previously. I think it was a premeditated sabotage, from one individual internally. Some employee high up who has been screwed over… and the bank can’t admit due to the damage of its reputation!!!!!! Know one know’s the truth but that’s my theory.. this has gone on way too long
It is the end of Ulster Bank. It has gone too far as a PR and customer relations disaster. No one in their right mind would consider depositing funds in this bank–even if they were able to.
All the accounts will be sold off to other banks. You will get notices in the mail that “Your NEW banks is….and we want to be the first to welcome you aboard!”
Seriously? I agree screw ups happen but not for 3 weeks.. And how come Nat west and other banks sorted before irish UB? How can you defend this bank?
@daniel you must save with the plastic Henry hippo beside your bed!!! nA weekend is inconvenient , a week is unacceptable! This length and no end in sight is unforgivable. It’s time to close accounts… Simply if it means restoring the fact I know I can withdraw from ATMs and Pay for things online again. I don’t want to have to leave… I rang my phone company to see if a direct debit had been taken out today!! nIt hadn’t gone through andnthey recommended I cancel my direct debit !!!! And Pay by visa!! This is coming from a call centre half way across the world!! They have been notified of Ulster banks problems !! Take heed!!
@daniel you must save with the plastic Henry hippo beside your bed!!! nA weekend is inconvenient , a week is unacceptable! This length and no end in sight is unforgivable. It’s time to close accounts… Simply if it means restoring the fact I know I can withdraw from ATMs and Pay for things online again. I don’t want to have to leave… I rang my phone company to see if a direct debit had been taken out today!! nIt hadn’t gone through andnthey recommended I cancel my direct debit !!!! And Pay by visa!! This is coming from a call centre half way across the world!! They have been notified of Ulster banks problems !! Take heed!!
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