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IRISH WATER IS planning to send tens of thousands of emails and texts to customers to ensure that they are able to refund charges.
The water utility plans to send out over 100,000 emails and 30,000 texts to customers to ensure that the process is as efficient as possible.
Irish Water said it was on track to refund 90% of charges paid by Christmas, but that it was reliant on customers providing the correct details to ensure the cheques were sent to the right address.
The emails will be sent to customers who have already registered for Irish Water’s Online Account Management.
It said that it has identified almost 19,000 customers who have registered for the online management who need to provide additional details in order to receive their cheque.
As well as this there are customers who have moved but may not have updated their details.
Eamon Gallen – head of customer operations at Irish Water – said that it has received over 50,000 calls from members of the public updating their details or seeking advice regarding the refunds process.
“We are now going to email those who registered for Online Account Management, a service where customers can see how much they paid in water charges and check that their account and contact details are correct,” he said.
He said that anyone who had not updated their details should do so as a matter of urgency to ensure that they received their refund.
Iris Water also advised customers to be vigilant as there were a number of attempts through phishing emails to get customers to fraudulently give their bank account details.
Customers are advised to call 1850 448 448 to update their details where necessary rather than clicking on links or replying to texts from unfamiliar sources.
It is expected that refunds totalling €173 million will be paid to 990,000 irish Water customers following legislation being passed through the Dáil.
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this whole “my bill is bigger than your bill” malarkey is pathetic.
I read as far as the first line of the Green Party bill (after the definitions).
It says “No person shall sell or manufacture products containing micro-beads or add micro-beads to cosmetics, soaps or similar products.”
the rest is just clarification on this ban and how to monitor it.
what more do we need?
@stopit: “Billy waving” i think is what they call it ….
Don’t know why this is taking so long and FF attitude is appalling. Must be because the lizards use the microbeads to get rid of loose scales.
The only reason these exist is because of marketing… plenty of natural exfoliants, silicon, quartz, cellulose that are just as effective. But they just don’t look as attractive as bright blue or orange in the animated representation of the product in use during ads and give it that something extra to make it seem different.
True, and there’s absolutely no doubt that when these were dreamed up by some marketing genius, they were fully aware of the completely pointless environmental destruction they would cause. And they did it anyway. Ban them immediately. Then introduce “more robust” legislation later.
I wouldn’t give marketing execs that much credit, microbeads are far cheaper to produce than exploiting natural exfoliants; environmental impact is often overlooked when taking an existing material in a new application. BTW, unless you’re work in Intel or something I think you mean Silica ;)
Typical FF new politics my arse
FF – “Oh gosh no, we can’t make a decision for ourselves! Lets wait and see what Europe tells us to do”
@William Roche: You mean Merkel lol.
What a bunch of lies FF are telling the greens bill is as comprehensive as it’s possible to be more so than most countries that have enacted bans. The only sense it is restrictive is restricting the further pollution of our Environment pity FF don’t seem to value that.
Surely this should be a worldwide thing if not an EU thing to get this excess plastic out of the environment?
What sort of conscience do these manufacturers have to make this stuff in the first place
***Profit***
Those coffee pods are also an environmental time bomb that nobody talks about!
@Philip Kenna: Who cares about the environmental impact? George Clooney’s gawjus…
The ban should be at European level , you can exfoliate just as well with shower gel and salt or oil and salt mixed together .
Here’s an idea d1kheads in the oireachtas. Why not sit down together and draft legislation that will work instead of the usual one upmanship..
Manufacturers don’t need time to adapt, just stop putting that shit in their products.
Boycott them all until they remove the beads
Shame on Ireland
When will they discuss puppy farming and animal abuse???
I am more worried that something that goes down thee same hole as my faeces and urine ends up in rivers and seas.
Great to see our political parties tackling the urgent, important issues.
@Daisy Chainsaw:
I sense sarcasm, maybe if you took time to understand the issue and the incremental effects these beads can have over time you’d see it as an important issue worthy of government time. You might also see that what’s being reported is a snapshot of why ordinary citizens are disgusted with politics.
@Daisy Chainsaw:
Couldn’t agree more!!!
This is an important issue
@Daisy Chainsaw: It is killing the wildlife that other wildlife feeds on, it is polluting our environment and killing wildlife.
A bulking agent to make a profit on goods, god knows what they are made from but they end up in the rivers and sea as well then in the wildlife.
The type of plastic used in them might effect the hormones in wildlife and in people as I do not think they care what the plastic might be made from. Can you imagine if it was recycled farm plastic waste lol.
I think salt would be better for you than these plastic beads?
Why would they do that?
Darn we’ll be sweating beads of plastic sweat.
I am SO angry about that political fudging. Microbeads are getting into the food chain via seafood/fish. They were recently found in Plankton. No debate, they are a known toxin. Big pharma HAVE to stop their production NOW – end of.
Would some one please tell the Greens to politely F off. They did nothing in power they will do less put of it
have your say